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Kudos0

On-Line Backup error message

I've had trouble since March with online backup, error message, while I'm on line , says This Computer is No on-line. Apparently, already being on line doesn't count ?  Reason states something about my router.  I don't have a separate router, I use DSL (Verizon)  I've paid a year in advance & bought extra backup space and haven't been able to backup since March. While in your site Norton Online backup seems to recognize every account I've ever had.   But  I only have one active account. . 

Replies

Kudos0

Re: On-Line Backup error message

I've had trouble since March with online backup, error message, while I'm on line , says This Computer is No on-line. Apparently, already being on line doesn't count ?  Reason states something about my router.  I don't have a separate router, I use DSL (Verizon)  I've paid a year in advance & bought extra backup space and haven't been able to backup since March. While in your site Norton Online backup seems to recognize every account I've ever had.   But  I only have one active account. . 

Kudos0

Re: On-Line Backup error message


hollyavh wrote:

I've had trouble since March with online backup, error message, while I'm on line , says This Computer is No on-line. Apparently, already being on line doesn't count ?  Reason states something about my router.  I don't have a separate router, I use DSL (Verizon)  I've paid a year in advance & bought extra backup space and haven't been able to backup since March. While in your site Norton Online backup seems to recognize every account I've ever had.   But  I only have one active account. . 


Hi,

Please contact Customer Support to get your accounts in order so that the software doesn't get sonfused

http://www.norton.com/chat

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: On-Line Backup error message

Hello Holly,

Sometimes the connection between your PC and the server will loose connection.  A lot of times simply reinstalling the software over itself will resolve your issue.  To install the software over the top of itself simply click add a computer and then run the installation.  If you find that you are still showing as offline then I would contact Norton Support at www.norton.com/chat.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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