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Kudos0

On line family norton

I have installed this program but continue to get this msg in the boys' profile...

Wait! Did you know that Stefan is not currently assigned to a computer? Click here to download and install the Norton Safety Minder on this computer.
To download and install on another computer, click here.

So I click on link but when I do so it wants to uninstall the program which is obviously already installed.  Why do I get this msg - I also get the msg toinstall the program when I log on to my computer???

Replies

Kudos0

Re: On line family norton

Hi guyanne,

Have you got a chance to associate Stefan's Windows account to the profile on OnlineFamily.Norton website?

Thanks,

Katie

Thanks Katie
Kudos0

Re: On line family norton

Hi KatieQ,

Thanks for your reply!  At the risk of sounding completely daft, what do you mean by associating Stefan's winows account to the profile on Online Family.Norton website?

I thought I just had to register the account and set up the boys' accounts - I just followed the prompts as I set it up.  Or is there something else I need to do??

guyanne

Kudos0

Re: On line family norton

Hi guyanne,

  • Click on the Norton Safety Minder icon, a dog paw in the system tray
  • Select Edit Accounts
  • Enter your account email and Password
  •  Associate your children's Windows account to the profiles on OnlineFamily.Norton.

Here is a Help file on associating Windows account.  https://onlinefamily.norton.com/familysafety/help/associating-windows-account.jsp

Thanks,

Katie

Thanks Katie

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