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Kudos3 Stats

Lion comes out tomorrow - what to expect from your Norton products

hi everyone!

So, it sounds like the word is out--Apple announced that MacOS X 10.7, "Lion" will come out tomorrow.  

We have a conversation about Lion support here, but here's an update:

1 - We need to get the final version of Lion in our hands and then we can do our final rounds of testing before we release Norton AntiVirus 12 and Norton Internet Security 5 for Mac.  If you are interested in these new products, please visit http://norton.com/lion to sign up for notification and we'll tell you when you can purchase them.

2 - If you are interested in checking out the beta versions of the new products, email me or visit http://norton.com/lion to download the beta.  

3 - We will publish a more comprehensive list of how our current products behave in Lion, but here is what to expect:

  • Norton AntiVirus - scanning works as expected
  • Norton Firewall - Firewall features work as expected
  • Norton Confidential - Safari 5.1 is not supported, so phishing protection and page analysis will not work

4 - You can find some more information on this KB article.

I will continue to update this post and the rest of the Mac team will be visiting these forums to make sure your questions regarding Lion support are answered as quickly as possible.

Thanks,

mike

mike_romo@symantec.com

(I fixed the broken link. -Dave) 

Replies

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Mike, you have a broken first link.

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Mike,

You say NAV 11 "scanning" works as expected under Lion.  Is that just Manual scans, or does that include Auto Protect?  What about Live Update to get new definitions?

Since you limited the comment to scanning, I'm assuming there's a problem with Vulnerability Protection.  Correct?

--Bob

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Hi--

I am sorry, I should have been more clear: no issues with Vulnerability Protection in NAV or NIS.

Do know that if you install NAV or NIS on top of a Mac running 10.7, you will not be able to run LiveUpdate-- the current version requires Java to be installed. If you install Java, you should be able to get updates. I will find the right Java install link today. 

If you already have NAV or NIS installed on 10.6 and go to 10.7, you will be able to run LiveUpdate if you keep Java around.

Auto-Protect runs fine as well under 10.7.

Thank you, more soon!

best,

mike

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

hi everyone!

One thing to note about Java--after installing Lion, previous versions of Java are not there, apparently. SO, what happens is that when LiveUpdate tries to run (or Adobe CS's products load), you will get prompted with an error that says "Java Run Time not installed--would you like to install it?" or something like that. Just say yes, then Software Update will install Java, and you will be able to run LiveUpdate just fine.

Thanks,

mike

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Mike,

There is a Java Update just for Lion, It appears that you are using previous versions of Java, am I wrong?  Go to this site-

http://support.apple.com/kb/DL1421

As always,

Grumpy48

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

thanks for the link! It seems to work fine when running Software Update, but this link will work too.

thanks for helping out,

mike

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Mike,

Norton Security needs some serious work, we both know it. In Apple's view Java is going down, if you're going to stay in the Mac market, you'll need to move with them. This means moving away from Java, no easy choices.

http://reviews.cnet.com/8301-13727_7-20081032-263/java-for-os-x-lion-available-from-apple/?part=rss&tag=feed&subj=MacFixIt

You have some time to plan for a transition, but the stopwatch is ticking.

I figure you have been as honest as possible, just stay that way with your Mac customers. We'll get along just fine.

As always,

Grumpy48

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

hi--

Totally valid point--and just so you know, the new products, NAV 12 and NIS 5, do not require Java at all.

I just wanted to give an update on the current products, which do not officially support Mac OS X 10.7.

thanks,

mike

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Hi Mike,

I installed “Lion” with “Java For Mac OS X 10.7”. Everything works just FINE. When you wrote that Java was being phased out, that was the point where the weight shifted in favor of this new OS X 10.7. The changes that I believe that were needed, were in fact, most probably, already in place. I can understand everybody's desire for security, but if you do not earn the buyers' trust, you have a bigger problem than you may realize. It is not just of fact of losing a customer, but that customer just may be able to communicate well enough to convince your future customers, maybe. There is nothing worse then a disgruntled customer.

But through this blog, you got your hands dirty and earned our trust. Thank you, for your patience with me.

Respectfully,

Grumpy48

Kudos1 Stats

Re: Lion comes out tomorrow - what to expect from your Norton products

Thanks for this! I'm glad I was not the only one experiening this problem after upgrading to OS X Lion. I know Symantec employees can't tell us about unreleased products etc, but is it possible to have a rough estimate as to when we can expect a release? Not a promise, just in your opinion. I would like feel secure on the web with NCO on Lion and all the other features.

Oh, and I have signed up for the notificaticion for when it does get released.

- Vorpal

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Hi Mike,

I think we all know that there is a limit to our loyalty to this product. In my mind, there is a realistic date certain for Symantec to make significant progress toward providing a Java–free, “Norton Internet Security Suite for the Mac”. This will be fully compatible with Mac OS X 10.7, including “Norton Confidential”. I see this date sooner rather than later. The nagging question is this are we talking about Symantec creating a “Graphic User Interface” as a front end and an Apple UNIX, back end? Many applications do this, therefore there is no threat to the operating system. Would have already stated that Symantec has already made great strides in the transition to a Java–free environment. Therefore, we should be hearing from you about your “Beta Release”, before 1 August 2011. Essentially,, you are just polishing the product for early September release, if that long. I am fortunate in that I have two systems, one is still Snow Leopard, the other is OS X 10.7. I do not have the luxury of just waiting. I understand a company's desire for security, but sometimes it becomes inappropriate. I've tried to be respectful. I believe you have been honorable to the best of your ability. I've tried to be equally honorable with you, but there comes a time to look elsewhere. Mike, as always, “I'll leave the porch light on and keep an eye here, just in case you find your answer. Actually,  I am setting up a fallback point, in case you fail.

Security from the viewpoint of Symantec, is important. But when that security starts costing customers, it just may need the adjusted. These adjustments would never actually jeopardize the quality or security of the product itself, it just means of little more transparency.

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Actually, I beg to differ a little here.

Auto Protect doesn't work unless you switch to 32bit mode. 

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

If you have the latest version (11.1.2), AutoProtect works in either 32 or 64 bit mode.

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

So, What are Symantec doing about supportin Safari 5.1?

Is this lack of support,  that is now  frutratijg my autofill in OS10.6?

Norton Confidential is trying to help but nothing seems to work.

iMac OS 10.6, Safari 5.1 Norton Confidential for Mac

Safari autofill is still switched on but doesnet appear anymore when I encounter a form.

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

hi djw!

Safari 5.1 support is the last thing on my mind before I go to bed and the first thing I think about when I wake up. Okay, maybe not every day, but seriously: we are working on it. As you probably know, Safari 5.1 might as well be Safari 6.0 given the amount of changes they have made in the browser.  

When we release NAV and NIS for Lion, our web protection features will support Firefox 4,5 and 6 if 6 is out (Firefox's release schedule is also something that I think about a lot).  Safari 5.1 support will come out as soon as we can get it out after we release it.

We basically are re-writing our Safari code--and, yes, while I would love to have released with Safari support from the get-go, it would have meant further delaying our new releases, which no one wants. It's a tough situation and all I can tell you, honestly, is that we are dong everything we can to get the support out as quickly as possible. 

Thanks for the post!  

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

Thanks Mike, but what is the problem with autofill? is that a safari or a symantec problem?

Perhaps I should be in a different forum but the comment about non support for Safari in  Lion started me off on this. Are you supporting Safari 5.1 on Snow Leopard?

Kudos0

Re: Lion comes out tomorrow - what to expect from your Norton products

No, we don't yet support Safari 5.1 in Snow Leopard either.  It's more a Safari issue than a Lion one.  So it seems doubtful Symantec is affecting auto-fill, since our plug-in should not even be loaded.

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