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Kudos0

Live Update and Scan not available

Just tried to run a Live UpDate and then Full System Scan. Norton opens, but the message says Coming Soon. More Norton More Protection. Nothing will open up when I click on any of those three lines. So at this time I can't perform any scans or tasks on my Windows 8.1 64-bit desktop.

Anyone else with this problem? My subscription is current.

On another note--Trojan.Kotver. Norton keeps putting this in quarantine. Is it necessary to remove it or is it okay in quarantine? It seems this has been blocked and quarantined at least 23 times on my computer.

Labels: LiveUpdate

Replies

Kudos0

Re: Live Update and Scan not available

Anything in quarantine is safe on your system. Norton locks the quarantine so only Norton can access it.

If the trojan keeps getting detected on your system, it could be blocking your Norton Product. Try starting Windows in Safe Mode and running a full system scan with Norton. Then restart normally. If you still see this trojan getting detected, contact Norton Support and ask for the Virus Protection Plan.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Update and Scan not available

If you do not qualify for the free malware removal service as some rules do apply:

KmBear:

On another note--Trojan.Kotver. Norton keeps putting this in quarantine. Is it necessary to remove it or is it okay in quarantine? It seems this has been blocked and quarantined at least 23 times on my computer.

In this case for this specific malware I highly recommend visiting one of the free malware removal forums to seek professional assistance.

Firstly, please do NOT try any 'quick fixes' or to solve this yourself.

https://community.norton.com/forums/malware-removal-forum-recommendations

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Live Update and Scan not available

I downloaded free copy of Malwarebytes and ran a scan. I was then able to access Norton and run Live UpDate and then run a full Scan. Did a restart after the Malwarebytes scan. Never had this happen before so was worried that computer was infected with this Tojan.Kotver virus. Thank you for your quick reply.

Kudos0

Re: Live Update and Scan not available

Good luck!

A little bit of knowledge is... well a little bit of knowledge.

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