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Kudos0

Live Update did not complete. Error code 8921, 253

We have attempted to run Live Update on all 3 of our home computers today. All failed to complete and had the same error code 8921, 253. Is there a problem at Norton?

Labels: LiveUpdate

Replies

Kudos0

Re: Live Update did not complete. Error code 8921, 253

https://support.norton.com/sp/en/us/home/current/solutions/v64139591

All services are running without problems Jul 16, 2017, 4:32 PM

https://status.norton.com/ 

Lets hear from Community

Kudos0

Re: Live Update did not complete. Error code 8921, 253

Allen have you done all the things listed in this article?

https://support.norton.com/sp/en/us/home/current/solutions/v64139591_EndUserProfile_en_us

Soul

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Live Update did not complete. Error code 8921, 253

We restarted the computers, but Live Update would not run, it failed numerous times.
Kudos0

Re: Live Update did not complete. Error code 8921, 253

ALLEN, Just a fast question. What are the OS versions on each of these systems? ANY that are on Windows 10 should have fast startup disabled as that will cause issues with installs of Norton as well as other things. On those shut it off then reboot TWICE, running live update before each reboot.

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

If this doesn't fix your issue remove and reinstall your Norton product using this guide

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Let us know what your results are if you'd be so kind.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Live Update did not complete. Error code 8921, 253

Hello

I believe there might have been an issue. I remember I didn't get any Live Updates for about 7 hours. They didn't fail, there just weren't any and no error codes that I could find. I didn't run I didn't run Norton Remove and Reinstall Tool. Been running OK since. I think it had to do with Norton loading up the servers with the new version 22.10.0.85 since it was on Sunday night - Monday morning EDT. The new version started roll-out on Monday.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Live Update did not complete. Error code 8921, 253

Very weird, how Nortons updates have been a little slow and unreliable. I wonder what could be the reason for it. I did the full removal and reinstallation, it did fix my previously encountered slow down issue, at least for now, but I wonder what else might come through.

Kudos0

Re: Live Update did not complete. Error code 8921, 253

Indeed. The latest version was "phased" over live updates so that would account for the tardiness.

ALLEN. Suggest you try the "intelligent update" route as outlined within the link below. Please let us know your results if you would be so kind.

https://support.norton.com/sp/en/us/home/current/solutions/v64447006_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Live Update did not complete. Error code 8921, 253

Problem is fixed! Thanks
Kudos0

Re: Live Update did not complete. Error code 8921, 253

Allen, great news. Please mark the thread as solved if you would be so kind, so others may see the results.

Cheers,

SoulAsylum

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Live Update did not complete. Error code 8921, 253

I am glad we did it! This was a week long running question :) Just turn it off and turn it back on again, it will be fine! 

Kudos0

Re: Live Update did not complete. Error code 8921, 253

Josh, I'm just following however a bit tardy. Many apologies. What is the status with your issue? Without assuming you are good to go its always better to ask. Hopefully you are all updated and ready to roll.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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