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Kudos0

live update an error occurred on MAC but windows updates just fine!!

HI all, 

I have norton security on my MAC and windows ,

on Mac I got an error saying "an error occured" when i run live update,  and i thought it is a server thing and when i tried with my windows laptop it updated just fine.

it is already couple of hours and might be fixed in next couple of hours but is this somethingI have to worry about??
thanks in advance for any kind of useful comments.

Labels: Auto-Protect

Replies

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I would not worry right away. Norton has many layers of protection that will still be working without the updates. If you still see this tomorrow, you might want to contact Norton Support to see if they have any news.   www.norton.com/contactcs

https://status.norton.com/   is not showing any issues at this time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I too get an "Update Error Occurs," but the update seems to be completed. Looks like a Mac/Norton issue so I'll try again tomorrow.

Alex

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

Liveupdate keeps giving me the following error: "An update error occurred"  .

I tried restarting the computer.  I have tried Liveupdate around 50 times and no luck.

How can I fix this?

Thank you,

Bill

MAC OS X10.10.5

Mac Pro G5

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I am also getting 'an update error occurred' response when running Live Update. Just started today (Monday, July 17, 2017). I have tried numerous times throughout the day and evening with the same result.

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I get "an update error occurred" pretty regularly while running live update on my Mac.  I find that the following process often helps:

1) going to Norton Security, clicking "About Norton Security", and making sure that it shows the normal build number, etc. info

2) clicking the "Live Update" button, and leaving the Mac alone for a few minutes.

On my computer, trying to use the web browser while Norton Security is trying to download updates seems to cause download issues (maybe a timeout?)

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

Hi,

Same problem on my Mac notebook and iMac.  Under the system log for updates it shows that the updates are installed.  Maybe some one in this form for Mac can contact norton to see if there is a problems with the live update servers.

Thanks.

Accepted Solution
Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

Hi Everyone,

Thanks for reporting an issue in Norton Community Forums. Error message “An update error occurred” appears while running Liveupdate issue has been fixed. Please run Liveupdate again and let us know the issue status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

Sunil - thank you. Everything is working fine for me now.

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I am still getting the "An update error occurred" on several Mac installs of v7.4.1.

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I am still getting the "An update error occurred" on several Mac installs of v7.4.1.

Kudos0

Re: live update an error occurred on MAC but windows updates just fine!!

I keep getting this error 


I ran the RemoveSymantecMacFiles and then reinstalled but keep getting this error.

Any suggestions on how to correct?

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