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Kudos0

Live Update failed to complete

This all started yesterday when I tried to open my vault (NIS version 22.5.5.15 running on Windows 8.1 laptop) and it failed to open after I had entered my vault password.

So I removed and reinstalled NIS using the Norton Removal and Reinstall tool.

This seemed to reinstall NIS ok, but not the latest version, so I ran liveupdate and it downloaded about 22 of the available updates then said "failed to complete". It installed most of those updates and once again said "failed to complete", but it got to the point of saying a patch was available, so I applied the patch.

I then ran liveupdate again and it downloaded some more updates but, once again failed to complete, but once again actually applied another patch.

I finally ran liveupdate a third time and it said that there were 2 updates available but it didn't download them. Yes, you've guessed, "failed to complete". Every time I ran liveupdate after that I just got the "failed to complete" message.

In desperation, I uninstalled NIS this time using the Norton Removal Tool (instead of the Norton Remove and Reinstall Tool), then reinstalled it by downloading it from my Norton account. I had to physically remove the licence before I could do this as I had already used the 3 allowable licences and the Norton Removal Tool didn't remove the licence for me as part of the uninstall (why can't you make things work properly, Norton?). And yes, before anyone asks, I used the Norton Removal Tool 3 times before reinstalling NIS.

Anyway, the same procedure as for my first attempt - running liveupdate a few times, applying the patches and then still finding that I get the "failed to complete" message.

So now I have NIS reinstalled (which, by the way, fixed the vault login problem) but now I keep getting "failed to complete" every time I run liveupdate.

Does anyone have a clue as to what might be going on here, or has Norton fouled it all up yet again?

By the way, I also have the same version of NIS running on a Windows 7 machine with no problem whatsoever.

Replies

Kudos0

Re: Live Update failed to complete

Hi n2209user27,

It would be a bit more helpful if you could tell us which update failed to complete.  I had a Web Protection Definition up date fail yesterday morning (10:58 AM CST).  I then had another automatic update complete the failed update @ 11:07 AM CST.  So although I had a failed update - it did complete later.  What caused it?  Perhaps the Norton Server, perhaps a glitch in the update, perhaps a hiccup on my system or with my ISP. 

There seems to be quite a difference between Win 8 and Win 7 running Norton in regards to which system runs Norton smoothly and which one has more hiccups.  There also appears to be more situations with systems running NIS (although updated), than the update Norton Security Deluxe.

Just curious which version of NIS are you downloading?  Are you installing from a CD/DVD?  I don't fully understand why you are needing so many updates to get it current.  That type of action normally happens when you use a CD/DVD in lieu of  a download via your Norton Account.

And just for general knowledge, the NRT needs to be run only once - running it more than once does not do any additional clean-up. There are additional manual methods available for additional cleanup.

Also, hate to mention it again, users have to be tired of hearing it - but do have Fast Start-up disabled?

Kudos0

Re: Live Update failed to complete

I currently have an AntiSpam definition that is failing to complete. Every other update is updating as normal. Assuming it is a server glitch? Could be the update that is causing the same issue to you? .
Kudos0

Re: Live Update failed to complete

Hi Yank and Waller 92,

It's an Antispam definition that's failing to download/install, whether Windows 8.1 fast startup is enabled or not.

The version of NIS I downloaded was whatever Norton downloads when I log into my online Norton account and press the download button (I'm not installing via CD/DVD). It would appear that it downloaded NIS version 22.5.4.24, which is why I ran liveupdate a few times after it installed in order to get the latest version (22.5.5.15) and its associated updates. I had to run liveupdate 3 times before it did all this (apart from the "failed to complete", of course).

Btw, I ran NRT a number of times (with reboots in between), one after the other, because the general advice from others in this forum in the past has been to do so in order to ensure that NRT has uninstalled everything. I don't know if it was necessary, but it doesn't do any harm (I've followed this procedure on the few occasions in the past when I've had to reinstall NIS).

So far, the antispam definition has still not downloaded or installed (into the second day now).

Kudos0

Re: Live Update failed to complete

This seems to a server glitch. You're not the only one having this problem. I have a thread in the Norton Security section of the forum at the moment.
Kudos0

Re: Live Update failed to complete

I am having the same issue with the anti-spam failing to download.

Kudos0

Re: Live Update failed to complete

Same for me - Old XP - Norton Antivirus Live update keeps refusing to complete the update

Kudos0

Re: Live Update failed to complete

The same thing is happening to me. I was on a business trip, came home and tried to Update Norton, and started to receive failed to complete.

After waiting over 14 hours, I tried it again; same thing. So I Uninstalled; rebooted, and Reinstalled. So what happens? I'm getting Failed to Complete. It won't download the Download Updates or the Process Updates.

Kudos0

Re: Live Update failed to complete

ITMA.
​'ANTISPAM' FAILING, IN LONDON @ 18.20 PM GMT.

Be safe out there !
"It's That Man Again."
The Silver Surfer. AK.  [ CC/1960. "Concordia Res Parvae Crescunt" ]

Kudos0

Re: Live Update failed to complete

Same problem (Live Update not completed) on a Win 8.1 system with a fresh copy of Norton Security just installed (as an attempt to fix the problem). I do not have any problem with Live Update on a Win 7 system running the latest version of N360 Premier.

Kudos0

Re: Live Update failed to complete

It happens on all my computers: two Windows 10 pcs, and three Windows 7 pcs. I have downloaded Norton Remove and Reinstall tool to reinstall Norton Internet Security on all of them. Until now I'm still getting "Failed to complete update" error on all of them.

Kudos0

Re: Live Update failed to complete

Well, it now seems to have downloaded and installed all live updates at last. Perhaps it was a problem at the Norton server end after all.

Kudos0

Re: Live Update failed to complete

Fixed !
Maybe it actually was a server Problem.

Kudos0

Re: Live Update failed to complete

Yes..All OK now just gone back tonight to see if it was just a glitch, so no need to uninstall and such, this has happened before once or twice, you just need to keep trying.

Kudos0

Re: Live Update failed to complete

FWIW, as a rule of thumb - taken from the following link - holds true also even if you do not receive an error code.

https://support.norton.com/sp/en/us/home/current/solutions/v64139570_EndUserProfile_en_us

Run LiveUpdate in a couple of hours

  • An intermittent problem with the LiveUpdate servers can cause this error. You can be assured that this problem is fixed quickly. Wait for 24 hours and then run LiveUpdate again.

    You may notice this error when you run LiveUpdate manually. LiveUpdate downloads these updates automatically, and often by the time you manually run LiveUpdate again, the updates will be installed successfully.

    If the virus definitions of your Norton product are out of date, you can use Intelligent Updater to update it.

 

Accepted Solution
Kudos0

Re: Live Update failed to complete

Thanks yank,

I spotted this the other day too. Might be useful for future reference.

Looks like the problem has now corrected itself.

Kudos0

Re: Live Update failed to complete

 I know it is a pain - but users have no control over the Norton servers.

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