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Kudos0

Live Update Freezes

Hello, I`m using Norton Security Online provided by BT Yahoo. Online protection.

Okay. Everytime I click on the "Run Liveupdate" it downloads all relevent files, begins to install, then `always` freezes on:

"Installing Firewall Program Updates (1 of 1), Finished Decompressing"

Nothing happens once it freezes. I have downloaded the latest update file and installed it.

Replies

Kudos0

Re: Live Update Freezes

Do you receive any error message before it freezes? Try the steps in the document LiveUpdate freeze

Kudos0

Re: Live Update Freezes

Here is a screen shot of message I receive:

I have tried several times, but still get the same message everytime;

Kudos0

Re: Live Update Freezes

Thanks, but I have already done that to no avail
Kudos0

Re: Live Update Freezes

Do you receive any error messages while running LiveUpdate?
Kudos0

Re: Live Update Freezes

No. Only the above.
I`ve searched for the Error reports on Symantec, but they don`t have seem to have them. I`ve only just installed this today as part of a deal with BTYAHOO. I previously had Kaspersky Internet Security,  which run OK. But I thought I would uninstall Kaspersky and give this a try, mmm.

Anyway thanks for your info.

Kudos0

Re: Live Update Freezes

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Live Update Freezes

No good. I`ve been trying for hours to rectify the problem. Even Symantec could not help. So I`ve decided to uninstall the complete Norton setup and go back to Kaspersky, at least that works and does not freeze my computer.

Thanks for trying, but it seems Norton is not for me.

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