• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Live Update option not working..

I recently moved to Norton Internet Security protection. But I am bit confused about what to do. I have enabled the option of Live update. But that's not working. It runs for some time and pop-ups with Live update error. And when I actually see the previous updation date it comes out to be 22 November, 2013 only. Why my update is not working.

Replies

Kudos0

Re: Live Update option not working..

A couple of things it could be.

Was there another security program installed before you moved to NIS? Did you fully remove it using the removal tool for that product?

Try clicking on Support - Get Support to run  Autofix to check your Norton installation and fix what it finds.

Is there an error number given when LiveUpdate fails?

What version of NIS do you have installed? Click on Support - About from the main NIS screen.

What OS and service pack are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Update option not working..

Yes previously I used McAfee. But I had completely removed it off from my computer.

I am usind Windows 7 by the way

Kudos1 Stats

Re: Live Update option not working..

Hello razenartin27

Did you use the McAfee removal tool.? If not, how did you remove it?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11 Chrome
Kudos0

Re: Live Update option not working..

Sorry for the delayed response.

Well no I didn't used any tool for removing McAfee, I just uninstalled it from the control Panel itself. And the process removed all of it's remains and substances as well.

Well the Norton problem still persists.

Kindly help with some working solutions.

Accepted Solution
Kudos1 Stats

Re: Live Update option not working..

Hi, rozermartin27. You may not have fully removed all traces of the McAfee program. You need to use the removal tool from McAfee

Details here.

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Then after rebooting, see if Norton Live Update will work as it should.

If not, you may need to reinstall your Norton product.

Let us know, how you go.

Windows 10 Home X 64
Kudos0

Re: Live Update option not working..

Thanks F4E Guru.... The update worked now. Well I do have a confusion yet. I was pretty much sure that I removed all the components of McAfee. Then why that didn't worked? Can't we remove antivirus software without their dedicated removing tool?

Kudos1 Stats

Re: Live Update option not working..


rozermartin27 wrote:

Thanks F4E Guru.... The update worked now. Well I do have a confusion yet. I was pretty much sure that I removed all the components of McAfee. Then why that didn't worked? Can't we remove antivirus software without their dedicated removing tool?


Security software will always leave a few bread crumbs behind in case you want to reinstall the product at a later date. This can be settings, or licensing info. Using the specific removal utility will get these last bits and pieces.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Update option not working..

Thanks, now the thing is pretty clear. Your guidance worked a lot.....

This thread is closed from further comment. Please visit the forum to start a new thread.