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Kudos0

Live update problem with Mac

Hi I have been running Norton Security successfully for several months on my MacBook Air. Now ,last 2 weeks)the live update is mostly in red and Security in red. Clicking the Fix now button makes no difference.

I have shutdown 3/4 times and no difference. Help? It is annoying and frustrating - any common experiences and ideas most welcome.

Thanks CJ

Labels: LiveUpdate

Replies

Kudos0

Re: Live update problem with Mac

Hi CJ,

Could you please provide a screenshot of the Norton Security main user interface?

Thank you,

Leenus

Kudos0

Re: Live update problem with Mac

Steps to post an image in forum comment: How to post an image in the forums.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Live update problem with Mac

Kudos0

Re: Live update problem with Mac

Had that problem before and the only way i could fixed was to use my backup.

Kudos0

Re: Live update problem with Mac

What i do is to put Sierra on first and backup my computer  and then install nortons and do a backup only if norton went on correctly.

When you have one of the  problems  that nortons have you can get back on quickly with this backup.

Kudos0

Re: Live update problem with Mac

Ceejin Remove and reinstall your product with these guidelines.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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