• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Live update Su***

Its 5 days in a row and i can't update norton by lu

Error  msg :

 

http://img255.imageshack.us/img255/8742/errormz7.th.jpg

or

http://img255.imageshack.us/img255/8742/errormz7.jpg

I m fed of this bug, happened several times before too, yet nobdy provides solution.

What can i do

[edit: fixed images.]

Message Edited by Allen_K on 01-15-2009 09:09 PM
----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit

Replies

Kudos0

Re: Live update Su***

Can you update it with the manual updater (Intelligent Update)

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

Please let me know what happend.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Live update Su***

Also, have you Ran the Auto-Fix Tool?  To Run this: Open your Norton Product > Click on "? Help & Support" > "One Click Support" > "Start support session" (this should Run the Auto-Fix Tool). 

What is your Security Status and what Norton 2009 Product are you using?

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Live update Su***

@ Papauz : Norton def manually only updates norton definitions not the engines like intrusion prevention, etc.

and yes it works but live update doesn't

 @floating_red : I am behind a proxy firewall so 1 click support doesn't work for me and also my friend under same firewall is able to update norton successfully while i can't + i have nav 09

----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Kudos0

Re: Live update Su***

Well wat i found this morning that live update ran successfully and patched all engines.

But i want a permanent solution to why this happens and why can't symantec find any solution.

It bugs all of customers like hell. 

----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Kudos0

Re: Live update Su***

Hello Rohit1gupta,

I'm sorry you're experencing this issue. It seems intermittent if you are sometimes able to get updates, but sometimes can't. Have you tried  contacting Technical Support?

Kudos0

Re: Live update Su***

Hi Tim_Lopez 

I am behind the proxy firewall of our university and they ave blocked acces to irc or any type of possible interactive chat.

Only messengers are open for chatting so i can't have technical support.

Can u provide support at gtalk or at this forum itself?? 

----------------------------------------------------------------NIS 2011 beta 18.0.0.107 Win 7 7600 RTM 32-bit
Kudos0

Re: Live update Su***

Hi Rohit,

 

Restart the computer and run LiveUpdate again. A fix patch has been added with IPS signatures yesterday. Let us know the results.

 

Yogesh

Kudos0

Re: Live update Su***

Have you done the suggestions for "LU1812" Error Message?

Also, it might be worth checking out this Thread for important information on an Norton AntiVirus 2009 Feature: http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=18195.

Message Edited by Floating_Red on 01-16-2009 10:49 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

This thread is closed from further comment. Please visit the forum to start a new thread.