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Kudos0

Live Update window does not refresh/stops screen power save

I disable automatic Live Updates, but have written an application to run it on a schedule that will not interfere with my work schedule. However, the Live Update program does not work well with Windows 10. It will not allow my power-save option to shut the display off when it is supposed to. Also, because the program ASSUMES that the display is always active, there is a problem when Live Update runs when the display is off under power-save. In this case, the Live Update window does not refresh itself properly when the display is powered back up. I get the outline of the window on the desktop, but it does not refresh the Live Update window contents. In fact, other windows that may have been above it in the Z-order (and overlay the Live Update window) continue to show their content in the Live Update window when I minimize those higher-level applications. This is extremely annoying because I have to play some games to get the Live Update window to refresh and show its results (especially when you make product updates, and I need to restart to install those updates).

Replies

Kudos0

Re: Live Update window does not refresh/stops screen power save

If your app was working before you started using Win 10, then it seems it would be an issue with Win 10 compatibility. You are doing something that Norton did not envision when they created the Live Update, so there is really no way to get any fix from Norton.

Why not just allow the automatic Live Updates? Were you having some problems?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Update window does not refresh/stops screen power save

1.  My application has nothing to do with the issue - it simply initiates the normal standalone Live Update program.

2.  The standalone Live Update app was working fine under Windows 7 and Windows 10 until the last update, in which they fixed the problem of the missing Minimize/Close icons in the Live Update window header (which I reported). The problem I described above seems to have been introduced in the last update.

3.  The fact that I am doing something that Norton's development staff did not think about says much about the quality of the staff. The application should respond to all window refresh messages by refreshing the window - regardless of any assumptions as to the state of the application.

4.  Also, the Live Update application should not be interfering with the system shutting down the display during power-save.

5.  As for allowing the automatic Live Updates - as I indicated, I wish to control when they are run so they do not interfere with my work schedule.

Kudos0

Re: Live Update window does not refresh/stops screen power save

Sorry. I was reading it as though it was your app that was having trouble.

3.  The fact that I am doing something that Norton's development staff did not think about says much about the quality of the staff. The application should respond to all window refresh messages by refreshing the window - regardless of any assumptions as to the state of the application.

Norton products are aimed a consumers that want a set it and forget it product. There are some settings that advanced users can modify if they wish. Because a few individual users want to go beyond that does not reflect on the development staff.

4.  Also, the Live Update application should not be interfering with the system shutting down the display during power-save.

The power saving features of Windows kick in when the system has been idle for a specified time. If Live Update is running, the system is not idle. Also, after a Live Update, there is usually a Quick Scan done to ensure any new malware detections in the updated definitions are not on your system. This too will reset the idle time clock for the power saving.

5.  As for allowing the automatic Live Updates - as I indicated, I wish to control when they are run so they do not interfere with my work schedule.

I understand that many users do want control over when things happen with their systems. Does it really drag your system down that much when Live Update runs? I have never seen any drag on my system from a Live Update run.

the Live Update window does not refresh itself properly when the display is powered back up. I get the outline of the window on the desktop, but it does not refresh the Live Update window contents

This sounds more like a graphics issue than Norton. Have you checked to see if there was any change to the graphics driver around the time this started happening? If you have the latest and greatest graphics driver, it is not always the best thing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Update window does not refresh/stops screen power save

First, I want to express my deepest apologies to the Norton development staff and to all the people on this forum. The comments I made re the Norton development staff were uncalled for and did not do anything to advance solving the issue.

That said, I did some investigation and found the following:

At your suggestion, I did check on the display driver. As best I could tell, a new display driver was installed in the same time frame as the new version of Norton (22.8.0.50). This is why I dislike automatic update installation - I have no control of when updates occur, and, when they do occur, it is difficult to reconstruct the changes that occurred. It is also difficult to relate changes in system (or application) behavior to specific updates.

Once I recognized that a new display driver had been installed, I re-installed the prior version of the driver, and re-tested the Norton product. The product still acted the same way, with an active Norton window (it must be the active window, or to say it another way, the Norton window must have 'focus') preventing the system from shutting down the display at the end of the power-save timeout. Also, if the display is shut down in power-save mode, and LiveUpdate runs, the LiveUpdate window does not refresh properly when the display is resumed (key press or mouse movement). Note that the state of the Norton window can only be verified visually by looking at the Windows Taskbar.

After verifying that the system still acted the same way using the previous display driver, I tested several other systems. So far, the configurations I tested are:

1. HP EliteBook 850 G1, running Windows 10 (64-bit) Pro version 10.0.14393, using Norton Security Suite from Comcast/Xfinity version 22.8.0.50.
2. Dell Studio XPS 435T/9000, running Windows 10 (64-bit) Enterprise version 10.0.14393, using Norton Security Suite from Comcast/Xfinity version 22.8.0.50.
3. Gateway SX2850, running Windows 10 (64-bit) Home version 10.0.14393, using Norton Security Suite from Comcast/Xfinity version 22.8.0.50.
4. HP/Compaq NX7000, running Windows XP (32-bit) Pro (fully updated to last version), using Norton Security Suite from Comcast/Xfinity version 22.8.0.50.
   Note: This system is pristine. I just replaced a broken disk drive and installed XP and Norton. I have not installed any other software on the system.

In all the Windows 10 versions, the systems act the same:
1. Norton active window prevents power-save display shutdown.
2. Norton LiveUpdate run while the display is shutdown for power-save does not refresh properly when the display is resumed.

In the Windows XP version, the only anomaly I encountered was that an active Norton window prevents the display from being shut down for power-save.

Note 1: Just so you understand, the only reason I use a program to run LiveUpdate is because the path to the uistub.exe program contains the Norton version number. But for that, I would schedule the LiveUpdate run directly with the Task Scheduler. By including the product version number in the path to the executable, every time a new version is installed, the path to the executable changes, and the scheduler cannot run the program. Once the LiveUpdate stops running as scheduled, eventually I am notified that I am no longer protected, and must change the path to uistub.exe so it runs. I wrote a small program to find the uistub.exe and run it so I did not have to remember to fix it when the version is upgraded.

Note 2: It is not so much that LiveUpdate is a drag on the system (except the HP/Compaq), as that Norton version upgrades often require reboots, and those can be annoying when they pop up at seemingly random times. By scheduling the LiveUpdate run at a time close to when systems will be shut down as a normal course of the day, I minimize the impact of these upgrades.

Note 3: I reported a bug back in July re missing Minimize/Close Icons in the LiveUpdate window in version 22.7.0.76. I do not recall having these issues with the power-save display shutdown with that version. The problems with power-save seem to have started after that version. See my report at https://community.norton.com/en/forums/bug-report-live-update-227076-missing-minimizeclose-icons.

Note 4: I note above that the only way to VISUALLY verify that a Norton window is the ACTIVE window (i.e., has 'focus') is to check its entry in the Windows Taskbar. I mention this because no Norton window changes its header to indicate whether it is active or not. If you open the Norton Security Suite main application window, then click on the Desktop (to activate the Desktop, and de-activate the Norton window) the Norton window does not change. Standard windows change the window header to indicate its state, so the user can VISUALLY identify the active window.

Kudos0

Re: Live Update window does not refresh/stops screen power save

Further update - when the Norton window is not refreshed (almost invisible), working the mouse over the OK button in the bottom right corner of the window will cause a refresh, and the window will appear.

Kudos0

Re: Live Update window does not refresh/stops screen power save

Hello

Are you now running the latest version of your Norton program? The latest version is 22.8.1.14. This version has been out for quite a while.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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