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Kudos0

Live Updates

Lately I have been having problems with the Live Update completing.  At first after several attempts it would finish, but now it will not update at all. Computer savy I am not.  What could be the problem?  TIA.

Replies

Kudos0

Re: Live Updates

Have you restarted your computer? There may be some pending Norton or Windows updates that are required for Norton to work correctly.

How long have you been seeing the problem? Sometimes it can just be temporarily server issues that normally sort themselves out within 24 hours. You are still protected by the many other layers of protection in your Norton product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Live Updates

Yes, I have shut everything down and booted back up after a 5 minute wait and nothing has changed.  It has been recurring over the last 3 or so months, but now is at the point of not finishing at all.  I have auto update checked but this version has ended up always up telling me to update.  My husband's solution........buy a new computer. Maybe I shouldn't argue with that!  Thanks.

Accepted Solution
Kudos0

Re: Live Updates

Hello JanLW56

You can try using the Remove and Reinstall Tool to give you a fresh copy of the program. Please back up your ID Safe first and read the before you start. It  is possible that your Norton program got corrupted.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Please use the Remove Only choice and then restart your computer.

You can get a fresh copy of your program from your Norton Account.

https://my.norton.com/account/home

This will give you an activated copy of your program.

Please remember to run Live Update until you have no more update restarting as necessary.

Please let us know how you made out.

Have a good night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Live Updates

Followed your advice, and so far it looks like everything is back up and running correctly.

Thanks

Kudos0

Re: Live Updates

Hello JanLW56

You are very welcome. I'm glad you got your program running as it should. Thanks for coming back and giving us the feedback.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Live Updates

Having the same problem even after PC restart. This has been going on for weeks. Program hangs at finishing installation of updates.

Kudos0

Re: Live Updates

phyl8

When you say it hangs at the end of the updates, how long are you letting it run before determining that it has hung? The final processes of the update can take quite some time while the window gives no indication that anything is happening. If you see this lasting over a minute, you might have a problem.

Things happen. Export/Backup your Norton Password Manager data.

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