My live update has been running for 2 days and I can not seem to stop it? this has never happened before I don't know what the problem is.
Hello Carol. Use this article to remove and reinstall your product. https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us
CarolAnn003 I'm following up to see if your issue was resolved.
I am having this same problem. I don't see where CarolAnne has replied that it is fixed.
I am running Norton Security 7.6 on a MacBook Pro, OS X 10.13.3
The link tells how to completely remove the product, but I don't see where it says how to reinstall.
Maybe it's right there and I'm not seeing it. Don't want to delete everything and then not be able to get it back.
Hello ccrider27 The premise of the MAC removal tool is to get a complete removal of all Norton files and a reboot. This get rid of any corrupted files that were there causing the issue. After removal log into your Norton account and download the product from there. Just follow these instructions to install from your account. Run live updates to get your product to the most current version. Hope that clears things up a bit for you. https://support.norton.com/sp/en/us/home/current/solutions/v100803770_nsmac_retail_en_us
I was able to un-install and re-install per your instructions. Thanks!
I should mention that after the re-install, and while Norton was doing the Live Update, the Norton Security panel gave the following message: “Norton Security is unable to continue. Please restart your Mac to stay protected. If the problem still persists, click here.”
I restarted and Live Update completed. Everything looked fine.
I then started a Full Scan. The scan seemed to be going fine, with no error messages, but now it seems to be stuck at 81,486 files scanned. I know that I have a lot more files than that. No error messages, and the current status is "Scanning" (the horizontal barber pole is rolling), but the count has not changed in the last 30 minutes or so.
I will continue to monitor and will report when anything changes. But in the 2+ years that I have used Norton, I've never seen this behavior. I'm concerned that I have something on my machine that shouldn't be there.
I should also mention that my wife also has a MacBook Pro on the same network and is using the same Norton Security product and she is having no problems. The only obvious difference is that she is running Mac OS X 10.11.6.
Thanks for your help and patience!
...several hours later...
We are still scanning, no error messages, but the count has not changed...still at 81,486.
Do you think I should stop the scan and restart?
...finally the Full Scan died with the error message cited above:
“Norton Security is unable to continue. Please restart your Mac to stay protected. If the problem still persists, click here.”
The "click here" link leads to the page that describes how to uninstall Norton.
Confused. I've been working on this since 4:30 AM EST. Please let me know what to do. Should I restart or delete/reinstall? or something else?
ccrider27 Restart the machine...if there are errors upon reboot please make a note of them in detail and pass along here.
After the 3rd restart, it appears that all is working fine now.
This solves the problem. Odd that it took 3 restarts after the delete/reinstall of the product, but all's well that ends well.
Thanks for your help!
You're most welcome.
CarolAnne003 What is your status?
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