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Kudos0

LiveUpdate for Norton Security Suite from Comcast

I can't update my Norton Security Suite from comcast all the way. I run liveupdate, it runs it for like 10 minutes  (shouldn't take that long), and then it says, failed to check for some updates. anyone got any ideas what may be wrong?

Replies

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I can't update my Norton Security Suite from comcast all the way. I run liveupdate, it runs it for like 10 minutes  (shouldn't take that long), and then it says, failed to check for some updates. anyone got any ideas what may be wrong?

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

My first thought, do you have any other real-time protection running (including the Comcast Toolbar) that could be causing a conflict?

Then how long have you had Norton installed and did it work properly prior to this?

I'm sure others will have more questions, but this is a start.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I do not have comcast toolbar installed, i'm running norton and windows defender but windows defender hasn't done anything to Norton (yet). i installed Norton on 4/20/2010 and it hasn't ever done anything like this. I basically just use windows defender to notify me of changes to my computer.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I'm not saying this will correct your problem, but try this:

  • Open Windows Defender
  • Click Tools
  • Click General Settings
  • Scroll down to Real Time Protection Options
  • Uncheck Turn on Real Time Protection (recommended)
  • After you uncheck this, click on the Save button
  • Close Windows Defender
Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I tried it and i got no result. Is it possible that the update server or whatever Norton uses could be down?

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I just ran a Manual Liveupdate and it completed successfully, so the Live update server appears to be working properly.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Just got internet back and still the same result. Any more ideas?

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Hello 100chilly

Welcome to the Norton Community

What was the previous security program that you had installed before Comcast Norton Security Suite and how was it uninstalled? What operating system and service pack are you using please?

You can use the intelligent updater to get the antivirus updates for today. Please pick the appropriate version.

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I've wiped my computer several times so basically this is my only anti-virus i used.  I'm currently using Windows XP Home Edition with service pack 3 installed.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Hello 100chilly

I would suggest running a full scan with the free version of malwarebytes. It's a good 2nd on demand scanner which will not interfere with NCSS as long as it's the free version.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

Please come back with the log and then we can see what might need to be done next. Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Malwarebytes' Anti-Malware 1.46www.malwarebytes.orgDatabase version: 4378Windows 5.1.2600 Service Pack 3Internet Explorer 8.0.6001.187028/1/2010 5:50:50 PMmbam-log-2010-08-01 (17-50-50).txtScan type: Full scan (C:\|)Objects scanned: 188364Time elapsed: 1 hour(s), 18 minute(s), 18 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:(No malicious items detected)Folders Infected:(No malicious items detected)Files Infected:(No malicious items detected)

Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org
Database version: 4378
Windows 5.1.2600 Service Pack 3Internet Explorer 8.0.6001.18702
8/1/2010 5:50:50 PMmbam-log-2010-08-01 (17-50-50).txt
Scan type: Full scan (C:\|)Objects scanned: 188364Time elapsed: 1 hour(s), 18 minute(s), 18 second(s)
Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0
Memory Processes Infected:(No malicious items detected)
Memory Modules Infected:(No malicious items detected)
Registry Keys Infected:(No malicious items detected)
Registry Values Infected:(No malicious items detected)
Registry Data Items Infected:(No malicious items detected)
Folders Infected:(No malicious items detected)
Files Infected:(No malicious items detected)

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I've also tried uninstalling it and reinstalling it but its still doing the same thing.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Okay this has been going on for 3 days and i'm starting to get a little mad with my Norton Security Suite. I've been running the anti-virus tool manually for 3 days with one-click support and i'm tired of running it.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Do you have any proxy set in your computer?

When the LiveUpdate error shows, click on View Summary, and get the details about the error message, and the updates which failed.


Yogesh

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

I believe that I have no proxy's set on my computer, I have a screenshot of the failed update in my image gallery.

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

Hi 100chilly,


Please let us know the version of Norton Security Suite you use, you can find it from Help & Support > About. You can try the following steps in meantime:

1. Delete all files and folders from Windows Temporary Folder.

2. Clear the contents of prefetch folder.

3. Turn off "Norton Tampter Protection" inside Settings.

4. Navigate to the following folder and delete all *.x* files inside:

   C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Lue\Downloads

5. Turn on "Norton Tampter Protection".

6. Run LiveUpdate again.


Thanks to  Carlos_Linares(Symantec Employee) for this solution which has solved the same problem in NIS 2010.


Let us know the results.


Yogesh

Kudos0

Re: LiveUpdate for Norton Security Suite from Comcast

i'm currently using: Product Name: Norton Security Suite

  • Version: 4.2.0.12
  •  
    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    I've tried what you suggested and i got nothing out of it.

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    I've even wiped my computer this morning and it still does the same thing.

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    By "wiped my computer" do you mean you reformatted and reinstalled windows and norton?

    If thats the case, I would think it has to be a hardware problem.

    I saw the screen shot and can see your getting the smaller updates but just not the virus definitions.

    You never stated (or I missed) how you connect to the internet.

    If your using wifi or a router, can you try it connected directly with a wired connection to the modem without any router?

    Also make sure your system clock, including day month and year is correct.

    Dave

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    I reformatted and reinstalled windows and Norton. I'm currently using WiFi as i can't use a wired connection because I don't have a long enough cord and my dog will chew it up and my clock is the correct time.

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    Is there by chance another computer in the house that is in the router location running norton with no problems?

    I would really try a direct connection if possible.  It must be easier to move the tower, keyboard, and monitor temporarily than re-installing everything.

    Unplugging the router and modem for a couple minutes to reset them may or may not help if it is a problem with the settings or the driver or something else, you could try that as well.   But it would be nice to be able to establish one way or another if it works or not with a clean installation plugged directly into the modem.

    Dave

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    I don't believe there is another computer in my house thats running Norton at the moment. The only other person that would be running Norton is my sister but she hasn't been home for awhile. I have a feeling that maybe I need my host name for my router but i can't get a hold of it. I thought it would come automatically with my Comcast internet. I've also tried unplugging the router and modem for a couple minutes to reset it but it didn't fix my issue with Norton. I have no clue if it is a driver issue or not. Everything else works, but not the anti-virus updates. If you got any other ideas, please let me know

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    Please provide your router make and model details. Also attach log.LUE file from the following location:

    C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Lue\Logs


    Yogesh

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    Router Manufacture: Cisco

    Router Details: RangePlus Wireless Router WRT110 Firmware Version: 1.0.07 


    File Attachment: 
    Accepted Solution
    Kudos1 Stats

    Re: LiveUpdate for Norton Security Suite from Comcast

    HI 100chilly

    This post may help to provide some ideas as you may have the same firmware issue on your router.

    http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2010-Norton-2010-Virus-Definitions-X64-Failed-to-Complete/td-p/259123

    We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast

    Dear Everyone,

             Thank you soo much. The help from you guys was outstanding! This link just helped me, http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2010-Norton-2010-Virus-Definitions-X64-Failed-to-Complete/td-p/259123. Thanks for the help!






                                                                                                                                                                     From:
                                                                                                                                                                           100chilly

    Kudos0

    Re: LiveUpdate for Norton Security Suite from Comcast


    100chilly wrote:

    Dear Everyone,

             Thank you soo much. The help from you guys was outstanding! This link just helped me, Thanks for the help!


    Hi 100chilly 

    Glad that the information helped you and thanks for letting us know that it did as it will help others searching for solutions to the same problem.

    We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

    This thread is closed from further comment. Please visit the forum to start a new thread.