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Kudos0

LiveUpdate with slow internet line

Hil folks.

I help a friend with a computer that runs Norton internet Security. But he has a really slow internet line (max 760kbit/sec) und I reallized that with normal usage the virus updates sometimes do not get updated for several weeks since the update might not kick in before an hour and each update night take half an hour or more to get downloaded. when the first 10 days or so of missing updades are passed, the auto-update does not pick up at all and one has to trigger the LiveUpdate manually to force the update.

I therefore intend to force the update to start immediately at each pc startup. My best idea is to trigger this via command line. The pc runs windows 10 64 bit with Norton Internet Security V22.7.1.32. Is there a way to do that?

Replies

Kudos0

Re: LiveUpdate with slow internet line

Hello Cch01

There is a button to run LU interactively on demand, Right click on the Icon by the clock, second on the pick list. Second choice of the SECURITY reveal window of the Norton User interface. I click by the clock each morning, it runs while I go make the coffee. About 5 mb give or take, between 15, 20 minutes on NB (Narrow-Band the new  term for dial-up, 56k). NB charges by the clock not the data so it's not left IDLE.

I have Automatic LiveUpdate turned off because It defines IDLE as no key-press or mouse movement and would interfere or kill a download or a list of attachments to e-mail. Then LiveUdate would throw away any incomplete protection definitions, Mostly useless for NB. The interactive grabs all the bandwidth and display how much is expected and progress and has a stop button. Useful when there is a mucho-mb patch, to get later on. Last the full details are in History the third listed in the two places where LU button lives.

J

Kudos0

Re: LiveUpdate with slow internet line

Hi. Thanks for that info. But this method I know already. The trick I search for is to trigger this task automatically as the person operating the pc is a senior and knows nothing about such chores. He would always forget and then virus protection is outdated...

Kudos0

Re: LiveUpdate with slow internet line

Is this a dial up connection or just a slow connection? What the user could do is leave the computer on overnight and Norton would get the updates.

I do not know of any command line instructions to achieve this. Norton is designed as a home product with set it and forget it in mind. Users wanting command line control of a product usually are using a business or enterprise solution.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: LiveUpdate with slow internet line

So you need the Command-Line argument to add to the nortonproduct.exe ?? That sort of thing isn't in 21st Century pdf file user's manuals. Good luck with off-shore support, Ask for escalation to a higher TIER of support which is ON-shore. J (WYSIWYG was on a break -- again)

Kudos0

Re: LiveUpdate with slow internet line

Fbgnarm:

So you need the Command-Line argument to add to the nortonproduct.exe ?? That sort of thing isn't in 21st Century pdf file user's manuals. Good luck with off-shore support, Ask for escalation to a higher TIER of support which is ON-shore. J (WYSIWYG was on a break -- again)

I think he's more likely to get help here in the forums than via Norton Support since the proposed solution is outside normal Norton problems.

Hugh
Kudos0

Re: LiveUpdate with slow internet line

Hi folks. Sorry, I was offline for a day. Yes, it is a very slow permanent DSL line, not a dailup. And I am looking for a commandline solution to trigger the Norton liveupdate instead of waiting for the auto function to kick in after an hour or two of use.

As said, the pc is used by a senior and he starts the pc, does some googling or work for half an hour or an hour and then shuts the computer down to save electricity.

I also reallized that Windows 10 never shuts down alone anymore (into standby), independent of the settings I use. I have not yet found the reason for this (of found a fix in google). I know where to do the settings and with the old win7 this was working just fine. This seems to be a windows 10 bug or some hardware now prevents the sleep mode.

I don't know if the LiveUpdate expects some form of idle mode to kick in. In that case it could be that the before mentioned bug prevents the update in the first place, independent of how long the pc is running.

Kudos0

Re: LiveUpdate with slow internet line

Hello Cch01

Huwyngr in part said, "... more likely to get help here in the forums ... since the proposed solution is outside normal Norton problems."

Now, over a year ago. I persisted with two issues that got e-mail appointment for a phone call from TIER TWO, on-shore in an undisclosed location, in the NW??

Both issues opened but only one solved. The unsolved has been a LU issue, very like this variation, in the forums for YEARS.

The built in Automatic LU aborts&discards data if a key is pressed or mouse moved during its attempt while the USER is Idle.

The interactive User started LU runs until the end unless stopped manually, power fails, connection fails... completed updates of protection definitions or patches are installed not thrown away (empirical not documented behavior).

This "HARD" Automatic-Interactive LU project could be a task for a WHITE HAT-- Is anyone able to provide contact?

J

(WYSIWYG isn't so now a segmented post.)

Kudos0

Re: LiveUpdate with slow internet line

I also reallized that Windows 10 never shuts down alone anymore (into standby), independent of the settings I use.

You seem to be referring to the Win 10 Fast Startup feature. If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here. 

EDIT

I just reread your comments and realized it does not seem to be what you are asking. If you have set things up in the Power Settings and it still does not work as expected, it is still possible that my Fast Startup information may still help. If the user is using Shutdown, the computer does not get fully shut down to get a full restart. This can affect any pending updates to Windows and other software on the computer. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: LiveUpdate with slow internet line

Hello Cch01

This is the next segment WYSIWYG came on for edit, I hope it's liked.

Here's how to start up with Protection product disabled, not even loaded.

  • F8 while start up select safe mode
  • Re-name the protection product folder, add a letter. Continue at Administrator required Dialog box then Re-start. and try the TASK, after the reminder.
  • When finished with the task below: REMOVE THE EXTRA LETTER ADDED TO THE PROTECTION PRODUCT FOLDER. If Nothing is running in IT or any sub-folder, no need to have the Safe Mode step, otherwise, do it in Safe Mode. AND re-start with Virus protection running.

THE TASK

  • Open Command. "CD"- change directory until in the re-named folder. "CD" until in the sub-folder with the dot EXE files the applications, Try entering them with the argument slash help or slash question mark.
  • I tried it with one of those applications and realized that I hadn't disabled the product in safe mode. My system is Windows 7 Professional using Norton Premium. It didn't display any but this process may work with SOME combination of OS & Product which includes:
  • Trying dot exe files, applications in some archived old version or archived previous product. We are not trying to do an expired subscription use just see if the arguments are available LU is over a decade old, remember when.
  • If anyone reports a combination that displays, then that may be a set, sub-set, super-set or intersecting-set of command line arguments useful for this, your very worthy project.

Go ahead everybody post your OS/Product combination and results or none,

J

The Undocumented-Empirical behavior of LU is in this Solved but only part-way Forum Topic

LiveUpdate Periodically Loads All Virus Defs - Over 500MB

At this link:

https://community.norton.com/en/forums/liveupdate-periodically-loads-all...

The location from my archived Voice-mail confirming the choice from the E-mail arrange a phone appointment in the previous post was Springfield, Oregon.

The Corporate Tier II  rep was not in the need-to-know list to disable/remove the AutoFix manifest to Down Load all 500 mb of protections Definitions, even when they had been restored from archived data therefore a waste of network resources for the user on dial-up, over 30 hours. which therefore take a Norton server session for 30 hours also. A full re-install takes less time and data. He used the Corporate two words instead of the off-shore three words. "It's Proprietary" vs "I don't know" The topic was marked solved but updating to current from a re-install is quicker, but still not the best. Therefore the better way I found is also Proprietary, I do know but, I don't want to get sued

Kudos0

Re: LiveUpdate with slow internet line

I think your best solution would be to go to Norton Administrative Settings and change Automatic Resume Delay From Sleep Or Hibernation, Automatic Tasks Delay, and Idle Time Out each to one minute (the default is 20 minutes for Automatic Tasks Delay, 10 minutes for the other two).  Doing this will allow Norton to start its tasks, including LiveUpdate, quickly.  Leaving these at the defaults means that Norton waits for as long as 20 minutes after startup before it launches any of its tasks. 

Kudos0

Re: LiveUpdate with slow internet line

I cannot vouch for this solution, but it might do what you are looking for.

https://community.norton.com/en/comment/7131471#comment-7131471

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: LiveUpdate with slow internet line

Hello Ccch01

How about a SCRIPT that refers to a shortcut to run LiveUpdate and that script runs on some schedule or from Start-up, when all the resources LU needs are satisfied.

Regarding, Fast Start-up: it seems to be a sort of Hibernate or Sleep mode, I have Windows 7. Maybe both scripts are needed, belt and suspenders.

Is that within the capabilities of scripting?

Could someone with Script-writing knowledge post if that's the answer to this issue?

J

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