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Kudos0

LiveUpdate won't run

Running Mac OS 10.4.11. Had problems with the Vulnerability Protection error and program wouldn't complete update.  Was helped by LiveChat to uninstall program and given a newer version of NAV (11.0.2).  Downloaded fine but it wouldn't scan and I got the Vulnerability Error message again.  I ran "InstallSymInternetSecurity.tgz".  Vulnerability message seems to have stopped and I was able to scan my computer (took 12 hours, no infected files), but I still can't get the LiveUpdate to go past processing.  It says I have 3 updates to install.  Everything worked fine up until about a week ago with the older version.  What now?

Replies

Kudos0

Re: LiveUpdate won't run

Sorry about all the problems. It sounds like LiveUpdate cannot connect, possibly because you are using a proxy. To confirm this, please post the LiveUpdate log file. You can find it at /Library/Application Support/Symantec/LiveUpdate/. Copy that path to the clipboard, and then in the Finder select "Go to Folder…" from the "Go" menu. Then paste that path, and hit return. Double click on the liveupdt.log file to open it, then copy & paste a good chunk of it into the forum here. We'll take a look at it.

Thanks, 

Ryan

Message Edited by ryan_mcgann on 05-05-2009 11:20 PM
Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: LiveUpdate won't run

The end of each script seems to say that the LiveUpdtae was successfully completed but LiveUpdate still says I have the following updates needed:

Vulnerability Protection for Mac, latest, 7.3 MB

 Norton AntiVirus for Mac, 11.0.2, 8.1 MB

NAV for Mac Virus Defs, Latest, 24.2 M


May 5, 2009 11:03:39 PM Java LiveUpdate launched with the command line = -c /Library/Application Support/Symantec/LiveUpdate/liveupdate.conf --abort-on-file-exists /private/tmp/liveupdate.0.BMjJUy --available-list /private/tmp/liveupdate.1.JBrS4Q [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Full -l SymAllLanguages -z 0 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Apr -l SymAllLanguages -z 2009041532 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.CurDefs -l SymAllLanguages -z 2009042232 -t VirusDef ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t MacUpdate ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t Update ] [ -p Vulnerability Protection for Macintosh -v IPSsigs -l SymAllLanguages -z 20090226 -t IPSUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t MacUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t Update ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t MacUpdate ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t Update ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t MacUpdate ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t Update ]
May 5, 2009 11:03:39 PM Using character set UTF-8
May 5, 2009 11:03:39 PM Command-line Product Selections to update:
May 5, 2009 11:03:39 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
May 5, 2009 11:03:39 PM   NAV for Macintosh Virus Defs, MicroDefsB.Full, SymAllLanguages, VirusDef, 0
May 5, 2009 11:03:39 PM   NAV for Macintosh Virus Defs, MicroDefsB.Apr, SymAllLanguages, VirusDef, 2009041532
May 5, 2009 11:03:39 PM   NAV for Macintosh Virus Defs, MicroDefsB.CurDefs, SymAllLanguages, VirusDef, 2009042232
May 5, 2009 11:03:39 PM   Vulnerability Protection Engine for Macintosh, 1.0.0, SymAllLanguages, MacUpdate, 0
May 5, 2009 11:03:39 PM   Vulnerability Protection Engine for Macintosh, 1.0.0, SymAllLanguages, Update, 0
May 5, 2009 11:03:39 PM   Vulnerability Protection for Macintosh, IPSsigs, SymAllLanguages, IPSUpdate, 20090226
May 5, 2009 11:03:39 PM   LiveUpdate for Macintosh, 5.1.0, English, MacUpdate, 0
May 5, 2009 11:03:39 PM   LiveUpdate for Macintosh, 5.1.0, English, Update, 0
May 5, 2009 11:03:39 PM   Norton AntiVirus for Macintosh, 11.0.2, English, MacUpdate, 0
May 5, 2009 11:03:39 PM   Norton AntiVirus for Macintosh, 11.0.2, English, Update, 0
May 5, 2009 11:03:39 PM   Symantec Scheduler for Macintosh, 5.0.2, English, MacUpdate, 0
May 5, 2009 11:03:39 PM   Symantec Scheduler for Macintosh, 5.0.2, English, Update, 0
May 5, 2009 11:03:39 PM Adding JLU to the current command line
May 5, 2009 11:03:39 PM   JLU Macintosh, 3.2, English, LiveUpdateSeq, 10
May 5, 2009 11:03:40 PM Java Version 1.5.0_16.
May 5, 2009 11:03:40 PM Mac OS X 10.4.11
May 5, 2009 11:03:40 PM Java LiveUpdate version 3.2 Build 10.
May 5, 2009 11:03:40 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
May 5, 2009 11:03:40 PM Inventory File Product Selections to update:
May 5, 2009 11:03:40 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
May 5, 2009 11:03:40 PM ProductInventory.deleteProduct - Product not found for moniker 0C0C89F8-E695-41de-941C-3C79DDAE2FFD.
May 5, 2009 11:03:40 PM The property maxZipFileSize is not set in config file
May 5, 2009 11:03:40 PM The property maxZipFileSize in config file changed to 614,400
May 5, 2009 11:03:40 PM The property maxTriFileSize is not set in config file
May 5, 2009 11:03:40 PM The property maxTriFileSize in config file changed to 10,485,760
May 5, 2009 11:03:40 PM The property maxPackageSize is not set in config file
May 5, 2009 11:03:40 PM The property maxPackageSize in config file changed to 734,003,200
May 5, 2009 11:03:40 PM The property maxPackageContentSize is not set in config file
May 5, 2009 11:03:40 PM The property maxPackageContentSize in config file changed to 734,003,200
May 5, 2009 11:03:40 PM Checking to see if JLU can connect to its own listener thread.
May 5, 2009 11:03:40 PM Checking to see if a session of JLU is running at port 49412.
May 5, 2009 11:03:40 PM An active JLU session has been detected.
May 5, 2009 11:03:40 PM JLU was able to successfully connect to its own listener thread.
May 5, 2009 11:03:40 PM Downloading minitri.flg to /private/tmp/liveupdate/minitri.flg ...
May 5, 2009 11:03:40 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
May 5, 2009 11:03:40 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:40 PM Waiting for response ...
May 5, 2009 11:03:40 PM Content-Type of HTTP response for minitri.flg is text/plain
May 5, 2009 11:03:40 PM Receiving file ...
May 5, 2009 11:03:40 PM Transfer completed in 188 ms (1,558 bytes/sec)
May 5, 2009 11:03:40 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip ...
May 5, 2009 11:03:40 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:40 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:40 PM Waiting for response ...
May 5, 2009 11:03:40 PM Receiving file ...
May 5, 2009 11:03:40 PM Transfer completed in 192 ms (18,932 bytes/sec)
May 5, 2009 11:03:40 PM Downloading vulnerability$20protection$20engine$20for$20macintosh_1.0.0_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20engine$20for$20macintosh_1.0.0_symalllanguages_livetri.zip ...
May 5, 2009 11:03:40 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:40 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:40 PM Waiting for response ...
May 5, 2009 11:03:40 PM Downloading norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip to /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip ...
May 5, 2009 11:03:40 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:41 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:41 PM Waiting for response ...
May 5, 2009 11:03:41 PM Receiving file ...
May 5, 2009 11:03:41 PM Transfer completed in 150 ms (19,986 bytes/sec)
May 5, 2009 11:03:41 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip ...
May 5, 2009 11:03:41 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:41 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:41 PM Waiting for response ...
May 5, 2009 11:03:41 PM Receiving file ...
May 5, 2009 11:03:41 PM Transfer completed in 148 ms (23,067 bytes/sec)
May 5, 2009 11:03:41 PM Downloading jlu$20macintosh_3.2_english_livetri.zip to /private/tmp/liveupdate/jlu$20macintosh_3.2_english_livetri.zip ...
May 5, 2009 11:03:41 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:41 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:41 PM Waiting for response ...
May 5, 2009 11:03:41 PM Downloading symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip to /private/tmp/liveupdate/symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip ...
May 5, 2009 11:03:41 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:41 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:41 PM Waiting for response ...
May 5, 2009 11:03:41 PM Downloading liveupdate$20for$20macintosh_5.1.0_english_livetri.zip to /private/tmp/liveupdate/liveupdate$20for$20macintosh_5.1.0_english_livetri.zip ...
May 5, 2009 11:03:41 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:41 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:41 PM Waiting for response ...
May 5, 2009 11:03:41 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip ...
May 5, 2009 11:03:41 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:42 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:42 PM Waiting for response ...
May 5, 2009 11:03:42 PM Receiving file ...
May 5, 2009 11:03:42 PM Transfer completed in 143 ms (25,279 bytes/sec)
May 5, 2009 11:03:42 PM Downloading vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip ...
May 5, 2009 11:03:42 PM Connecting to 96.17.164.146 via HTTP ...
May 5, 2009 11:03:42 PM Connected to 96.17.164.146 sending request ...
May 5, 2009 11:03:42 PM Waiting for response ...
May 5, 2009 11:03:42 PM Receiving file ...
May 5, 2009 11:03:42 PM Transfer completed in 149 ms (20,120 bytes/sec)
May 5, 2009 11:03:42 PM The zip entry is liveupdt.tri
May 5, 2009 11:03:42 PM The zip entry is liveupdt.grd
May 5, 2009 11:03:42 PM The zip entry is liveupdt.sig
May 5, 2009 11:03:42 PM Unzipping norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip into /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip1241589822240 ...
May 5, 2009 11:03:42 PM The zip file downloaded is a catalog file
May 5, 2009 11:03:42 PM Extracting liveupdt.tri
May 5, 2009 11:03:42 PM Total number of bytes read is 450
May 5, 2009 11:03:42 PM Extracting liveupdt.grd
May 5, 2009 11:03:42 PM Total number of bytes read is 684
May 5, 2009 11:03:42 PM Extracting liveupdt.sig
May 5, 2009 11:03:42 PM Total number of bytes read is 2,267
May 5, 2009 11:03:42 PM Unzipping completed
May 5, 2009 11:03:42 PM Loading root certificate
May 5, 2009 11:03:42 PM Setting certificate restrictions
May 5, 2009 11:03:42 PM Loading guard file:  /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip1241589822240/liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.tri
May 5, 2009 11:03:43 PM The zip entry is liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.sig
May 5, 2009 11:03:43 PM Unzipping vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip into /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip1241589823198 ...
May 5, 2009 11:03:43 PM The zip file downloaded is a catalog file
May 5, 2009 11:03:43 PM Extracting liveupdt.tri
May 5, 2009 11:03:43 PM Total number of bytes read is 496
May 5, 2009 11:03:43 PM Extracting liveupdt.grd
May 5, 2009 11:03:43 PM Total number of bytes read is 679
May 5, 2009 11:03:43 PM Extracting liveupdt.sig
May 5, 2009 11:03:43 PM Total number of bytes read is 2,267
May 5, 2009 11:03:43 PM Unzipping completed
May 5, 2009 11:03:43 PM Loading guard file:  /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip1241589823198/liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.tri
May 5, 2009 11:03:43 PM The zip entry is liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.sig
May 5, 2009 11:03:43 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip1241589823387 ...
May 5, 2009 11:03:43 PM The zip file downloaded is a catalog file
May 5, 2009 11:03:43 PM Extracting liveupdt.tri
May 5, 2009 11:03:43 PM Total number of bytes read is 770
May 5, 2009 11:03:43 PM Extracting liveupdt.grd
May 5, 2009 11:03:43 PM Total number of bytes read is 2,611
May 5, 2009 11:03:43 PM Extracting liveupdt.sig
May 5, 2009 11:03:43 PM Total number of bytes read is 2,267
May 5, 2009 11:03:43 PM Unzipping completed
May 5, 2009 11:03:43 PM Loading guard file:  /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip1241589823387/liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.tri
May 5, 2009 11:03:43 PM The zip entry is liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.sig
May 5, 2009 11:03:43 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip1241589823473 ...
May 5, 2009 11:03:43 PM The zip file downloaded is a catalog file
May 5, 2009 11:03:43 PM Extracting liveupdt.tri
May 5, 2009 11:03:43 PM Total number of bytes read is 770
May 5, 2009 11:03:43 PM Extracting liveupdt.grd
May 5, 2009 11:03:43 PM Total number of bytes read is 1,871
May 5, 2009 11:03:43 PM Extracting liveupdt.sig
May 5, 2009 11:03:43 PM Total number of bytes read is 2,267
May 5, 2009 11:03:43 PM Unzipping completed
May 5, 2009 11:03:43 PM Loading guard file:  /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip1241589823473/liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.tri
May 5, 2009 11:03:43 PM The zip entry is liveupdt.grd
May 5, 2009 11:03:43 PM The zip entry is liveupdt.sig
May 5, 2009 11:03:43 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip1241589823551 ...
May 5, 2009 11:03:43 PM The zip file downloaded is a catalog file
May 5, 2009 11:03:43 PM Extracting liveupdt.tri
May 5, 2009 11:03:43 PM Total number of bytes read is 770
May 5, 2009 11:03:43 PM Extracting liveupdt.grd
May 5, 2009 11:03:43 PM Total number of bytes read is 2,611
May 5, 2009 11:03:43 PM Extracting liveupdt.sig
May 5, 2009 11:03:43 PM Total number of bytes read is 2,267
May 5, 2009 11:03:43 PM Unzipping completed
May 5, 2009 11:03:43 PM Loading guard file:  /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip1241589823551/liveupdt.grd
May 5, 2009 11:03:43 PM
May 5, 2009 11:03:43 PM The Java LiveUpdate session has completed successfully.
May 5, 2009 11:03:43 PM Return code = 0
May 5, 2009 11:03:43 PM

Kudos0

Re: LiveUpdate won't run

Did you restart the computer after you updated to Norton AntiVirus 11.0.2? When you get the list of available updates in LiveUpdate and click the Update button, does LiveUpdate download the updates?

Corey Swertfager

SQA Specialist

Symantec Macintosh Division

Corey SwertfagerSymantec Macintosh QA Engineer
Kudos0

Re: LiveUpdate won't run

I turn off the computer every night so it isn't a restart problem.  The Update button clicks but then it doesn't download the updates.  It goes through to processing, then stays there forever.  I have left it as long as an hour and nothing happens.  I just have to quit LiveUpdate and forget it.
Kudos0

Re: LiveUpdate won't run

Hi CAM,

When you run LiveUpdate, do you click on Customize this Update Session or Update Everything Now?

Can you try running it again, making sure to attempt to download the updates, and while the progress window says "Processing..." copy the bottom hundred lines or so of the liveupdt.log and posting it back here?

Elliott 

Kudos0

Re: LiveUpdate won't run

I have tried to update using both ways.  Using Update all now, here is the log while it is "Processing".

May 6, 2009 2:56:42 PM Java LiveUpdate launched with the command line = -c /Library/Application Support/Symantec/LiveUpdate/liveupdate.conf --abort-on-file-exists /private/tmp/liveupdate.0.GSqdMg --available-list /private/tmp/liveupdate.1.kIsLAH [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Full -l SymAllLanguages -z 0 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Apr -l SymAllLanguages -z 2009041532 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.CurDefs -l SymAllLanguages -z 2009042232 -t VirusDef ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t MacUpdate ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t Update ] [ -p Vulnerability Protection for Macintosh -v IPSsigs -l SymAllLanguages -z 20090226 -t IPSUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t MacUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t Update ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t MacUpdate ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t Update ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t MacUpdate ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t Update ] May 6, 2009 2:56:42 PM Using character set UTF-8 May 6, 2009 2:56:42 PM Command-line Product Selections to update: May 6, 2009 2:56:42 PM (ProdName, Version, Lang, ItemSeqName, SeqNum) May 6, 2009 2:56:42 PM NAV for Macintosh Virus Defs, MicroDefsB.Full, SymAllLanguages, VirusDef, 0 May 6, 2009 2:56:42 PM NAV for Macintosh Virus Defs, MicroDefsB.Apr, SymAllLanguages, VirusDef, 2009041532 May 6, 2009 2:56:42 PM NAV for Macintosh Virus Defs, MicroDefsB.CurDefs, SymAllLanguages, VirusDef, 2009042232 May 6, 2009 2:56:42 PM Vulnerability Protection Engine for Macintosh, 1.0.0, SymAllLanguages, MacUpdate, 0 May 6, 2009 2:56:42 PM Vulnerability Protection Engine for Macintosh, 1.0.0, SymAllLanguages, Update, 0 May 6, 2009 2:56:42 PM Vulnerability Protection for Macintosh, IPSsigs, SymAllLanguages, IPSUpdate, 20090226 May 6, 2009 2:56:42 PM LiveUpdate for Macintosh, 5.1.0, English, MacUpdate, 0 May 6, 2009 2:56:42 PM LiveUpdate for Macintosh, 5.1.0, English, Update, 0 May 6, 2009 2:56:42 PM Norton AntiVirus for Macintosh, 11.0.2, English, MacUpdate, 0 May 6, 2009 2:56:42 PM Norton AntiVirus for Macintosh, 11.0.2, English, Update, 0 May 6, 2009 2:56:42 PM Symantec Scheduler for Macintosh, 5.0.2, English, MacUpdate, 0 May 6, 2009 2:56:42 PM Symantec Scheduler for Macintosh, 5.0.2, English, Update, 0 May 6, 2009 2:56:42 PM Adding JLU to the current command line May 6, 2009 2:56:42 PM JLU Macintosh, 3.2, English, LiveUpdateSeq, 10 May 6, 2009 2:56:43 PM Java Version 1.5.0_16. May 6, 2009 2:56:43 PM Mac OS X 10.4.11 May 6, 2009 2:56:43 PM Java LiveUpdate version 3.2 Build 10. May 6, 2009 2:56:43 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate May 6, 2009 2:56:43 PM Inventory File Product Selections to update: May 6, 2009 2:56:43 PM (ProdName, Version, Lang, ItemSeqName, SeqNum) May 6, 2009 2:56:43 PM ProductInventory.deleteProduct - Product not found for moniker 0C0C89F8-E695-41de-941C-3C79DDAE2FFD. May 6, 2009 2:56:43 PM The property maxZipFileSize is not set in config file May 6, 2009 2:56:43 PM The property maxZipFileSize in config file changed to 614,400 May 6, 2009 2:56:43 PM The property maxTriFileSize is not set in config file May 6, 2009 2:56:43 PM The property maxTriFileSize in config file changed to 10,485,760 May 6, 2009 2:56:43 PM The property maxPackageSize is not set in config file May 6, 2009 2:56:43 PM The property maxPackageSize in config file changed to 734,003,200 May 6, 2009 2:56:43 PM The property maxPackageContentSize is not set in config file May 6, 2009 2:56:43 PM The property maxPackageContentSize in config file changed to 734,003,200 May 6, 2009 2:56:43 PM Checking to see if JLU can connect to its own listener thread. May 6, 2009 2:56:43 PM Checking to see if a session of JLU is running at port 50364. May 6, 2009 2:56:43 PM An active JLU session has been detected. May 6, 2009 2:56:43 PM JLU was able to successfully connect to its own listener thread. May 6, 2009 2:56:43 PM Downloading minitri.flg to /private/tmp/liveupdate/minitri.flg ... May 6, 2009 2:56:43 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ... May 6, 2009 2:56:43 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:43 PM Waiting for response ... May 6, 2009 2:56:43 PM Content-Type of HTTP response for minitri.flg is text/plain May 6, 2009 2:56:43 PM Receiving file ... May 6, 2009 2:56:43 PM Transfer completed in 94 ms (3,319 bytes/sec) May 6, 2009 2:56:43 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip ... May 6, 2009 2:56:43 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:43 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:43 PM Waiting for response ... May 6, 2009 2:56:43 PM Receiving file ... May 6, 2009 2:56:43 PM Transfer completed in 149 ms (24,395 bytes/sec) May 6, 2009 2:56:43 PM Downloading vulnerability$20protection$20engine$20for$20macintosh_1.0.0_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20engine$20for$20macintosh_1.0.0_symalllanguages_livetri.zip ... May 6, 2009 2:56:43 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Downloading norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip to /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Receiving file ... May 6, 2009 2:56:44 PM Transfer completed in 46 ms (64,760 bytes/sec) May 6, 2009 2:56:44 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Receiving file ... May 6, 2009 2:56:44 PM Transfer completed in 49 ms (69,244 bytes/sec) May 6, 2009 2:56:44 PM Downloading jlu$20macintosh_3.2_english_livetri.zip to /private/tmp/liveupdate/jlu$20macintosh_3.2_english_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Downloading symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip to /private/tmp/liveupdate/symantec$20scheduler$20for$20macintosh_5.0.2_english_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Downloading liveupdate$20for$20macintosh_5.1.0_english_livetri.zip to /private/tmp/liveupdate/liveupdate$20for$20macintosh_5.1.0_english_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Downloading nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip to /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Receiving file ... May 6, 2009 2:56:44 PM Transfer completed in 52 ms (69,557 bytes/sec) May 6, 2009 2:56:44 PM Downloading vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip to /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip ... May 6, 2009 2:56:44 PM Connecting to 96.17.110.130 via HTTP ... May 6, 2009 2:56:44 PM Connected to 96.17.110.130 sending request ... May 6, 2009 2:56:44 PM Waiting for response ... May 6, 2009 2:56:44 PM Receiving file ... May 6, 2009 2:56:44 PM Transfer completed in 67 ms (44,746 bytes/sec) May 6, 2009 2:56:44 PM The zip entry is liveupdt.tri May 6, 2009 2:56:44 PM The zip entry is liveupdt.grd May 6, 2009 2:56:44 PM The zip entry is liveupdt.sig May 6, 2009 2:56:44 PM Unzipping norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip into /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip1241647004601 ... May 6, 2009 2:56:44 PM The zip file downloaded is a catalog file May 6, 2009 2:56:44 PM Extracting liveupdt.tri May 6, 2009 2:56:44 PM Total number of bytes read is 450 May 6, 2009 2:56:44 PM Extracting liveupdt.grd May 6, 2009 2:56:44 PM Total number of bytes read is 684 May 6, 2009 2:56:44 PM Extracting liveupdt.sig May 6, 2009 2:56:44 PM Total number of bytes read is 2,267 May 6, 2009 2:56:44 PM Unzipping completed May 6, 2009 2:56:44 PM Loading root certificate May 6, 2009 2:56:44 PM Setting certificate restrictions May 6, 2009 2:56:44 PM Loading guard file: /private/tmp/liveupdate/norton$20antivirus$20for$20macintosh_11.0.2_english_livetri.zip1241647004601/liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.tri May 6, 2009 2:56:45 PM The zip entry is liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.sig May 6, 2009 2:56:45 PM Unzipping vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip into /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip1241647005215 ... May 6, 2009 2:56:45 PM The zip file downloaded is a catalog file May 6, 2009 2:56:45 PM Extracting liveupdt.tri May 6, 2009 2:56:45 PM Total number of bytes read is 496 May 6, 2009 2:56:45 PM Extracting liveupdt.grd May 6, 2009 2:56:45 PM Total number of bytes read is 679 May 6, 2009 2:56:45 PM Extracting liveupdt.sig May 6, 2009 2:56:45 PM Total number of bytes read is 2,267 May 6, 2009 2:56:45 PM Unzipping completed May 6, 2009 2:56:45 PM Loading guard file: /private/tmp/liveupdate/vulnerability$20protection$20for$20macintosh_ipssigs_symalllanguages_livetri.zip1241647005215/liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.tri May 6, 2009 2:56:45 PM The zip entry is liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.sig May 6, 2009 2:56:45 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip1241647005519 ... May 6, 2009 2:56:45 PM The zip file downloaded is a catalog file May 6, 2009 2:56:45 PM Extracting liveupdt.tri May 6, 2009 2:56:45 PM Total number of bytes read is 770 May 6, 2009 2:56:45 PM Extracting liveupdt.grd May 6, 2009 2:56:45 PM Total number of bytes read is 2,611 May 6, 2009 2:56:45 PM Extracting liveupdt.sig May 6, 2009 2:56:45 PM Total number of bytes read is 2,267 May 6, 2009 2:56:45 PM Unzipping completed May 6, 2009 2:56:45 PM Loading guard file: /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.full_symalllanguages_livetri.zip1241647005519/liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.tri May 6, 2009 2:56:45 PM The zip entry is liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.sig May 6, 2009 2:56:45 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip1241647005595 ... May 6, 2009 2:56:45 PM The zip file downloaded is a catalog file May 6, 2009 2:56:45 PM Extracting liveupdt.tri May 6, 2009 2:56:45 PM Total number of bytes read is 770 May 6, 2009 2:56:45 PM Extracting liveupdt.grd May 6, 2009 2:56:45 PM Total number of bytes read is 1,871 May 6, 2009 2:56:45 PM Extracting liveupdt.sig May 6, 2009 2:56:45 PM Total number of bytes read is 2,267 May 6, 2009 2:56:45 PM Unzipping completed May 6, 2009 2:56:45 PM Loading guard file: /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.curdefs_symalllanguages_livetri.zip1241647005595/liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.tri May 6, 2009 2:56:45 PM The zip entry is liveupdt.grd May 6, 2009 2:56:45 PM The zip entry is liveupdt.sig May 6, 2009 2:56:45 PM Unzipping nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip into /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip1241647005690 ... May 6, 2009 2:56:45 PM The zip file downloaded is a catalog file May 6, 2009 2:56:45 PM Extracting liveupdt.tri May 6, 2009 2:56:45 PM Total number of bytes read is 770 May 6, 2009 2:56:45 PM Extracting liveupdt.grd May 6, 2009 2:56:45 PM Total number of bytes read is 2,611 May 6, 2009 2:56:45 PM Extracting liveupdt.sig May 6, 2009 2:56:45 PM Total number of bytes read is 2,267 May 6, 2009 2:56:45 PM Unzipping completed May 6, 2009 2:56:45 PM Loading guard file: /private/tmp/liveupdate/nav$20for$20macintosh$20virus$20defs_microdefsb.apr_symalllanguages_livetri.zip1241647005690/liveupdt.grd May 6, 2009 2:56:45 PM May 6, 2009 2:56:45 PM The Java LiveUpdate session has completed successfully. May 6, 2009 2:56:45 PM Return code = 0 May 6, 2009 2:56:45 PM ============================================================ <-c /2FLibrary/2FApplication Support/2FSymantec/2FLiveUpdate/2Fliveupdate.conf --abort-on-file-exists /2Fprivate/2Ftmp/2Fliveupdate.0.GSqdMg --available-list /2Fprivate/2Ftmp/2Fliveupdate.1.kIsLAH [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Full -l SymAllLanguages -z 0 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.Apr -l SymAllLanguages -z 2009041532 -t VirusDef ] [ -p NAV for Macintosh Virus Defs -v MicroDefsB.CurDefs -l SymAllLanguages -z 2009042232 -t VirusDef ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t MacUpdate ] [ -p Vulnerability Protection Engine for Macintosh -v 1.0.0 -l SymAllLanguages -z 0 -t Update ] [ -p Vulnerability Protection for Macintosh -v IPSsigs -l SymAllLanguages -z 20090226 -t IPSUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t MacUpdate ] [ -p LiveUpdate for Macintosh -v 5.1.0 -l English -z 0 -t Update ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t MacUpdate ] [ -p Norton AntiVirus for Macintosh -v 11.0.2 -l English -z 0 -t Update ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t MacUpdate ] [ -p Symantec Scheduler for Macintosh -v 5.0.2 -l English -z 0 -t Update ] > <1.5.0_16> <3.2><10> <0C0C89F8-E695-41de-941C-3C79DDAE2FFD> <614400> <10485760> <734003200> <734003200> <50364> <80> <96.17.110.130> <94><3319> <96.17.110.130> <96.17.110.130> <149><24395> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <46><64760> <96.17.110.130> <96.17.110.130> <49><69244> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <96.17.110.130> <52><69557> <96.17.110.130> <96.17.110.130> <67><44746> <450> <684> <2267> <496> <679> <2267> <770> <2611> <2267> <770> <1871> <2267> <770> <2611> <2267> <0>

Kudos0

Re: LiveUpdate won't run

We're waiting for more information from another team. We'll get back to you when we know more.

Thanks,

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: LiveUpdate won't run

Hi CAM,

The log information you sent seems to indicate that things are fine.  Can you try running LiveUpdate again and click Customize this Update Session.  Then can you try individually updating each product.  Let me know which product or products this occurs on.

Elliott 

Kudos0

Re: LiveUpdate won't run

That is the problem!  It stays in processing and never loads the updates, though the log seems to say it has loaded them.  Eventually I have to quit because it never gets to "done'.  The next time I run LiveUpdate, it lists the same three updates as needed.:

Vulnerability Protection for Mac, latest, 7.3 MB

Norton AntiVirus for Mac, 11.0.2, 8.1 MB

NAV for Mac Virus Defs, Latest, 24.2 M

It is the same three every time and  I have tried to load them separately as well as "update all".  The number of users who are following this post seem to indicate that this is a problem for more than just my Mac.

Message Edited by CAM on 05-15-2009 12:08 PM
Kudos0

Re: LiveUpdate won't run

Hi CAM,

Have you tried updating from the Symantec website?

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=nmc

Kudos0

Re: LiveUpdate won't run

Might be an ad blocker.  With GlimmerBlocker installed, I had the same problem for weeks.  Finally figured it out, got rid of GlimmerBlocker (see http://glimmerblocker.org/wiki/Uninstall for instructs on a complete uninstall - logout is necessary), and all issues with Live Update are resolved.  Hope this helps.
Kudos0

Re: LiveUpdate won't run

I searched with Spotlight and don't have anything with "glimmer" in the title. Thank you David for trying though.

As suggested by x190av, I went to the website and ran the updater from there. It seems to have loaded the latest "NAV for Mac Virus Defs" as that dropped off my updates list.  The other two (Vulnerability Protection for Mac, latest, 7.3 MB, & Norton AntiVirus for Mac, 11.0.2, 8.1 MB) still show as needed updates and the updater still gets stuck at "processing".  I assume that means my computer has the latest virus updates but that it won't automatically download new ones as they are available.  Am I right?  What now?

Message Edited by CAM on 05-16-2009 11:14 AM

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