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Kudos1 Stats

LOADING SECURITY RISKS PLEASE WAIT

LOADING SECURITY RISKS PLEASE WAIT - is the message I always get when clicking on configure/add, and the list never loads. It also often blocks on this dialogue box and I have to use Task Manager to get out of it. I'm still using Norton 360 21.7.0.11. I chatted with tech support but they just advised me to upgrade to latest version of Norton and did not resolve this issue (ultimately related to failure of Norton to ignore REGISTRY BOOSTER, despite 33 exclusions). The only way to prevent Norton to not quarantine Registry Booster, is to set LOW RISK to ASK ME, and even then, Norton fails to remember this additional exclusion, so it's the same problem next time. So I was hoping that the solution might be SIGNATURES TO EXCLUDE FROM ALL DETECTIONS, but probably not, given the rest of Norton's problems with remembering exclusions, and in any event, as the list has NEVER LOADED, I can't test it.

Replies

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

The first thing I would do is dump Registry Booster. These type of programs are unreliable at best and the benefits are questionable.  Uninstall it.

I'd then reinstall Norton using the Norton Remove and Reinstall Tool.

That at least, will give you a fresh copy. www.norton.com/nrnr

If used please read the Before you begin note, run Live Update after the reinstall, and then restart your machine.

Let us know if this fixes your problem.

Windows 10 Anniversary Edition 1607
Kudos1 Stats

Re: LOADING SECURITY RISKS PLEASE WAIT

I strongly disagree with Norton Fighter's response.  I have been using Registry Booster for years, and not only has it never caused any problem, it has solved problems that nothing else can solve.  I have also been using Norton products for years, and Norton 360 for years (despite my screen name), and never has there been any problem with Norton about Registry Booster, until about 4 or 5 days ago, i.e., about March 15 or March 16 of this year (2017).  One day last week I tried to open Registry Booster from the icon and was informed that the file and/or pathway did not exist, that the files had been altered or removed.  I checked in Windows Explorer and sure enough, the entire Registry Booster program and the Uniblue folder in which it rested was simply gone!  I later discovered that Norton had put the files in Quarantine (without telling me that!).  

I was able to reload the program from a download in my downloads folder (fortunately Norton did not delete that).  But then, a few hours later, it wasn't working again.  Norton had quarantined them again.  (Though again I thought it had deleted them.)  So I reloaded the program again.  Eventually I phoned Norton for help.  They told me to use the Configure menu to put Registry Booster in as an exclusion from file scanning.  I tried that.  It did not work.  Eventually I was able to get Norton to at least warn me before removing the program, but I get about 5 warnings per day, and each time I have to intervene to block the removal of the program.  There is no setting for "Do not scan this program again, now or ever, and stop asking me if it's safe, because it is."  

As I said, all of this is a new development.  It just started last week.  Norton was fine with Registry Booster on my system until last week.  Norton is clearly doing something different than what it was doing just five days ago, but I can't find out what.

Registry Booster is a product of Uniblue which is a Microsoft Partner.  Norton should not be removing it.  And in any case, for *any* program, once a program is excluded from Norton 360 scanning, it should remain excluded permanently unless the user requests the exclusion to be reversed.  The user should not have to keep answering warnings to stop the program from being quarantined.  The Norton 360 people should attend to this immediately.

If anyone at Norton is reading this and wants technical information, my system is Windows Vista, 32-bit, with Service Pack 2; my Norton 360 subscription is up-to-date and still has a few months left on it.  And again, there was no problem with Registry Booster until last week.  Norton 360 is now doing something different, for some reason.  

When the warning screen comes up, telling the user that "PUA.registrybooster has been detected" and asking the user to take action, there should be an option stronger than the current one, which is merely "Exclude from scan" (for the moment).  There should be an option "Exclude from all future scans; this program is safe."  It should not be hard for Norton to add such an option.

Kudos1 Stats

Re: LOADING SECURITY RISKS PLEASE WAIT

How much time are you allowing for the security risks list to populate?  It can take a virtual eternity, but if you give it several minutes, it should eventually appear.  It is notoriously extremely slow to load.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

I don't understand your question.  I don't understand what "allowing the security risks list to populate" means.  I've never seen any such list, nor was I trying to call up such a list.  

What happens is that about five times a day now I get a warning from Norton telling me that "PUA.registrybooster" has been detected on my system, and a question asking me if I want Norton to proceed to delete it.  If I say yes, Norton will erase my RegistryBooster files.  Within this window, my only option to keep the program running is to use the drop-down menu to tell Norton to overlook ("exclude") the RB files.  I press "Apply" and then "OK" and the warning goes away, and I can keep using RB.  But it's a nuisance.  How would you like it if four or five times a day Norton 360 asked you whether or not it should delete Microsoft Word or Power Point from your computer?  How would you like it if you had to fight constantly to protect your software from Norton?

*This should not be happening*.  For years Norton has treated Registry Booster like any other routine program on my computer; it is only 4 or 5 days ago that it started to regard Registry Booster as possibly a hostile entity.  Why has Norton changed its appraisal of RB?  It is exactly the same program that it always was.

And regardless of the cause, just as a *general* point, a user should be able to flag *any* program and tell Norton to exclude it from scanning, now and for the foreseeable future.  In the "Settings" area of 360 there is such an option, where you can select files or whole folders, enter them into a box (like a "trusted sites" box in an internet browser), click Apply and then OK and Norton 360 supposedly won't scan them.  Yesterday I spent nearly an hour entering every single file or folder where any part of Registry Booster is found, from the .exe file to the various temporary files found under "Roaming" etc.  I clicked "Apply" and OK in every case, and all of the files and folders were added to the excluded list, so every single one of those files and folders should be excluded from scanning.  Yet still 360 is sending me these warnings.  It's an unwarranted intrusion upon my time.

If any engineer from Norton 360 or from Registry Booster is out there, reading this, please tell me how I can get Norton 360 of Registry Booster's back.  Norton has done something *just in the past week* which has caused this problem, but I don't know what it is.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Kudos1 Stats

Re: LOADING SECURITY RISKS PLEASE WAIT

New to Norton 360:

I don't understand your question.  I don't understand what "allowing the security risks list to populate" means.  I've never seen any such list, nor was I trying to call up such a list. 

You said you clicked on "Configure/Add" which brings up the following window, which displays "Loading security risks...please wait."  If you are patient and wait a minute or two, eventually the list will populate and you can scroll down and allow PUA.RegistryBooster.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Thanks to bjm for the reference above.  This is exactly the menu I used.  I put in every file and folder on the computer that I could find, including everything from the "Uniblue" folder, everything from the "Registry Booster" subfolder, and every other file under "Roaming" "Start Menu" etc. that has "registry booster" in any form in the name.  I clicked "Apply" in each case, followed by OK.  Then I clicked "Apply" again at the end of the complete list, and OK.  The list I created still comes up when I go into the same place, so I must have added them correctly.  Yet Norton is *still* sending me several messages a day asking me if I want to delete RB -- when it shouldn't be scanning those files at all.

The only thing I can think of is this:  *before* I used the settings folder to create the excluded list, I tried simply asking Norton to "Ask Me" before deleting low-risk files.  Is it possible that the notification keeps coming up because of that -- despite my additions to the exclusion list?  If I drop the request for Norton to "Ask Me", will the exclusion list then take over, leaving Uniblue/Registry Booster intact, while ceasing to send me irritating notifications?

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Thanks to SendOfJive for his subsequent response.  I don't get a page called "Security Risks" when I click on Configure.  I do get a page listing all the files I added to the exclusions list, but it comes up immediately; there is no "Loading Security Risks ... Please Wait" message such as you are describing.  Is it possible that you are using some Norton product other than 360, which has slightly different settings windows?

If someone will tell me how to save and upload the Norton 360 Settings windows I get, I will attach the appropriate image to a reply here, so people will know what I'm talking about.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

How to post an image in the forums.


> did you Add PUA.RegistryBooster signature to the Signature Exclusions

https://community.norton.com/en/comment/7399961

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Thanks. I received several replies to my post, and at least your reply corresponds to my current situation both with Norton and with Registry Booster. Kindly note that I'm still using an older version of 360, due to problems with AntiSpam. When I opened my PC this morning (which I had left on all nite), I saw that QuickScan had run 3 times in the background, and I had to manually exclude RB from each. Most replies I have received focus exclusively on RB, but the POINT of my post is that I'm unable to get SECURITY RISKS LIST to populate. During chat with Norton, I was told that I was "not connected" - I have no idea what that means and in any event technician wished only to get me to upgrade Norton and move onto next caller, so issue is still present and unresolved.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

PS - I finally got list to populate - it's very very long, no big surprise, but as I'm not able to add or delete or change anything on list, so I don't see the point of what one is supposed to do with it, and in any event, won't help me with Registry Booster, likewise on list, but not sure if being on list is as an exclusion or threat, and in any event, I can't seem to modify or add to list, so...

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

> click on a security risk [PUA.RegistryBooster] that you want to exclude and then click Add.

Add a signature to the Signature Exclusions

  1. In the Norton main window, click Settings.

  2. In the Settings window, under Detailed Settings, click Antivirus.

  3. In the Antivirus settings window, click the Scans and Risks tab.

  4. Under Exclusions / Low Risks, in the Signatures to Exclude from All Detections row, click Configure.

  5. In the Signature Exclusions window, click Add.

  6. In the Security Risks window, click on a security risk that you want to exclude and then click Add.

  7. In the Signature Exclusions window, click Apply, and then click OK.

https://support.norton.com/sp/en/us/home/current/solutions/v54298598


Chat with Norton Support

JGZ: I'm still using an older version of 360, due to problems with AntiSpam.

?

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

I have been through all of the exclusions, but this does not stop QuickScan from listing Registry Booster as a threat, but since I configured LOW RISKS as ASK ME, Norton at least does not quarantine program. But on the other hand, QuickScan seems unable to remember exclusion, and thus this happens 3 times per day. Very annoying!

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

ask software author / vendor to request whitelisting and or report false positive

https://submit.symantec.com/whitelist/


Norton 360 21.7.0.11 is three years old. 
Version 22 was released on September 22, 2014.
Good luck.

Accepted Solution
Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

I "think" I solved the RB - after trying all other exclusions, I finally got SIGNATURES TO EXCLUDE FROM ALL DETECTIONS, selected PUA.registrybooster, hit ADD, then ran QuickScan again and for the very first time in days, QuickScan did not detect it or delete it. That said, QS usually covers 13000 items, and this time it scanned only 9600 before completing, so I'm going to have to restart PC, then run both QS and full scan before I'm 100% convinced, but for the time being, things at least look good.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

The different number of items scanned may be explained by the fact that once a file is scanned and safe, Norton will mark it as such and will skip the file next scan as long as it has not been changed. Or as long as the malware definitions have not changed.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

I also used RegistryBooster for years and it contributed to keep my system healthy. In fact I PURCHASED it. I cannot find a way to tell Norton NOT to remove it. Help!

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

I "think" I solved the RB - after trying all other exclusions, I finally got SIGNATURES TO EXCLUDE FROM ALL DETECTIONS, selected PUA.registrybooster, hit ADD, then ran QuickScan again and for the very first time in days, QuickScan did not detect it or delete it. That said, QS usually covers 13000 items, and this time it scanned only 9600 before completing, so I'm going to have to restart PC, then run both QS and full scan before I'm 100% convinced, but for the time being, things at least look good.

This worked! So I presume it should work for you too as RB is now safe on my PC. You can start with Signatures, which solved my problem, but probably a good idea to add PUA.registrybooster to all other exclusions on same page, including at end of QuickScan, if it detects RB, but normally just Signatures should do the trick.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Thanks, JGZ.  Your post contained the missing information.  What I needed to know was that, in addition to selecting the Configure Menu, when the empty Exclusions box comes up, you have to hit ADD before the box populates.  I did so, and after a great length of time, the box filled up.  Then it took me a few minutes scrolling down through thousands of virus definitions to find PUA.RegistryBooster, and I was able to Add it as an exclusion.

I'll see if it works, and let you know.

Norton sets this function up very badly.  I should have been able to simply type "PUA.RegistryBooster" directly into the empty box, and then hit ADD.  The operation would then have taken about 20 seconds.  Instead, Norton makes you take 10 minutes to populate the box and several more minutes to painstakingly scroll down the list of thousands, making sure not to scroll past the PUA.RegistryBooster.  Why should I need to see a list of a million possible threats that I don't want to exclude when I already know the name of the *only* threat that I want to exclude?  Inefficient for the user.  There should be a live cursor in the empty box (before you press ADD) and an option such as:

"If you know the name(s) of the threat(s) you want to exclude, type them in the box and press ADD, and they will be excluded.  If you need to see a list of all threats to find the name(s) you want to exclude, press POPULATE and wait for the list to appear.  Note:  The list may take several minutes to come up, and after that, it may take a few minutes to scroll down it before you find the desired files."

Kudos1 Stats

Re: LOADING SECURITY RISKS PLEASE WAIT

I fully agree with you, and in any event, the word used should have  been SELECT (FROM LIST) and not ADD. In my own case, it took me several attempts to even get the list to populate in the first place. Please note that I have extensively tested this fix both with QuickScan (which I discovered runs invisibly in the background, unless you set something to ASK ME) and FULL SCAN, and Registry Booster is still there. As for Norton, decidedly they do not like competitors (although it seems in new version of 360 reg clean has been deleted as a task). As for Uniblue, they don't really answer support emails. Lastly, kindly note that I got all of this to work only AFTER ADDING ALL OTHER EXCLUSIONS (including Firewall), none of which did anything. Whether or not these other exclusions are necessary or not, I have no idea, but that's how I did it, and it was only when adding RB to Signatures, that Norton stopped deleting program. One other thing, for previous exclusions, is LOW RISKS, set this to ASK ME, that way even if QS detects RB it will no longer delete it, even if Norton seems unable to remember this particular exclusion. Final comment, whether or not RB is a valid tool or not, I have no idea. It gets a lot of bad press, I don't know why. But I find it nice to run from time to time, to keep the worry factor down.

Kudos0

Re: LOADING SECURITY RISKS PLEASE WAIT

Norton sets this function up very badly.  I should have been able to simply type "PUA.RegistryBooster" directly into the empty box, and then hit ADD.

The problem with that is if you do not know the exact wording of the threat name as listed by Norton/Symantec, you would not get a positive result. Best to choose from the list.

Things happen. Export/Backup your Identity Safe data.