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Kudos0

Local id safe lost pw

How can I recover my lost pw for my local ID safe.  This is not a major problem since I use the cloud, but how can I recover this pw just in case I need to use it.  Auto backup of the ID safe is enabled

Replies

Kudos0

Re: Local id safe lost pw

Hello Norman. Scroll through the FAQ's in the link below. The solution is there.

https://identitysafe.norton.com/faq

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Local id safe lost pw

Above is what SoulAsylum was referring to and it is good information. 

The bottom line is that Norton does not store your Vault password, nor is it stored on your system.  If your Password Hint does not help you, your only option is to reset your vault. 

The Norton Account referred to above does not exist for a Local Vault, although you do have a Norton Account for your Cloud Vault. 

The Local Vault and the Cloud Vault are not connected in anyway - there is no sync between the two, they are totally separate entities.  Thus your automatic backup from the Cloud Vault may not contain exactly the same data your Local vault does. A Local Vault needs to be backed up manually.

Please see the following to reset your vault:

https://support.norton.com/sp/en/us/norton-security-with-backup/22.9.3.13/solutions/v15610354_ns_retail_en_us

Hope this additional info helps.

Kudos0

Re: Local id safe lost pw

Norman Please refer to @yank for further assistance. Have a great day

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Local id safe lost pw

Thanks for your assistance.  

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