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Kudos1 Stats

Local Vault option just appeared

I've never had a local vault, when opening safe just now I was offered the choice of merging local vault and online. I ignored this and signed in as normal all works. But I now have a choice of opening "local vault", which appears to be the same as my cloud identity safe/vault and seemingly not existing  on my pc. What is going on??

Replies

Kudos0

Re: Local Vault option just appeared

Here is an attempt to upload a pdf image of new login, - I'm using firefox, I'll see if chrome is any different

File Attachment: 
Kudos0

Re: Local Vault option just appeared

Did you try and open the local vault and see what you get?

Jim

Kudos0

Re: Local Vault option just appeared

It appears to be the same as cloud vault, but where it exists I don't know. I also now realise I can switch to a login for cloud vault. Passwords are same.
Kudos0

Re: Local Vault option just appeared

It's all the same on Chrome and here is a pdf of the login to cloud vault
File Attachment: 
Kudos1 Stats

Re: Local Vault option just appeared

FWIW, This is considered the normal IDSafe behavior (at the "open" prompt) when (the IDSafe believes that) you have both types of vault (a local and an online) available to utilize ... your reality for which, however - like auto-mileage, may vary...

Kudos1 Stats

Re: Local Vault option just appeared

As I said above, I've never had a local vault. In fact I didn't start having a vault at all untill after they'd (local) gone. This also has occured a month after I updated to Norton Security after a few years on NIS. I've never before noticed any option to open a local vault or the choice I have at the moment.
Kudos0

Re: Local Vault option just appeared

If others are not noticing this and Norton has no explanation, I wonder wherther there is some form of security breach.
Kudos1 Stats

Re: Local Vault option just appeared

Hi NewRogerror,

First a bit of clarification.  You first image that shows an open password block and the comment Open Local Vault below it is I fact the log-in for your Cloud Vault.  In order to be able to sign into the Local Vault from that page you must select Local Vault and then it will change to what your second image looks like - with an open password block and the comment Open Cloud Vault below it.  Bottom line if see the Local - you are signing into the Cloud in the blank password box above and vice-versa.

Next, the Local Vault is tied to a Windows User - thus if you have more than one window user it is possible to create an additional Local Vault - thus each Windows User can have their own Local Vault, or sue the same Local Vault if the password is the same for each user's Local Vault.

I am not sure what happened with yours, have you done any creating new Windows users or anything?

The Cloud Vault is tied to your Norton Account.  If you are not signed into your Norton Account and attempt to open you Vault,  you will be asked to provide your Norton Account email and password - prior to be presented a log-in screen for your Cloud Vault.  Whereas with the Local Vault, you can sign out of your Norton Account, select Vault is closed and be presented with a blank password block to enter your Local Vault password.  Remember, to log-in to the Local Vault you need to see the Cloud Vault comment in the log-in box (your 2nd image).

Please try to log into your Local Vault without being logged into your Norton Account as that will prove beyond a doubt you got a Local Vault.

<EDIT>

There are many of us who have both the Local and the Cloud Vault by choice, so it is not unusual to have both - but it is unusual for the Local to appear out of no where.  Why I am really curious if once upon a time you had another windows user or deleted one and possibly it had a Local Vault?  Any chance there was another user (like a son/daughter) who set up a Local Vault and then went away to college and you deleted the windows user account they had?

Kudos1 Stats

Re: Local Vault option just appeared

Additionally to what Yank has suggested, you can easily confirm as to whether or not you've somehow ended up with a cloud vault...

Do this by going to the following website and try logging in (first with your Norton Account) then followed by entering your vault PW...

https://identitysafe.norton.com/home

If it opens and displays your contents - then you have (by some means) ended up with a cloud vault (presumably) in addition to a local vault...

If it tells you that you need to use IDSafe to create a new (cloud) vault then you're in fact still on a local vault and something has somehow "confused" IDSafe into believing otherwise.

Cheers!
John

 

Kudos1 Stats

Re: Local Vault option just appeared

What ever you do - until we get this figured out, if you are asked again to Merge - DO NOT MERGE! 

That will wipe out the Local Vault - and we need you to keep it until at least we get this figured out.

Also if you see an option to Keep Both - select Keep Both!

Kudos0

Re: Local Vault option just appeared

There has never been a user with a local vault.We currently have 3 pc's on a network with the same Norton Account, each accessing the same vault and another on the same Norton Account but not accessing the vault,
Kudos1 Stats

Re: Local Vault option just appeared

avjohnnie, We/I haven't "ended up" with a cloud vault, I've only ever had one. It is the "local" vault which has appeared out of nowhere today.
Kudos1 Stats

Re: Local Vault option just appeared

Yank, Isigned out of the Norton Account and cannot sign in to the "Locl Account" The Norton server/sign in is not responding sdo I can't sign back in.

Kudos0

Re: Local Vault option just appeared

If you sign back into your Norton Account, can you then sign into what appears as a Local Vault?

Kudos1 Stats

Re: Local Vault option just appeared

Hmmm, I'm watching this one. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Local Vault option just appeared

NewRogerror:
avjohnnie, We/I haven't "ended up" with a cloud vault, I've only ever had one. It is the "local" vault which has appeared out of nowhere today.

Hi NewRogerror,

Can you tell us which one of following two Vault open prompts you're seeing when you try to sign in?

1) The version shown here...

2) The version shown here...

Thanks,
John

Kudos0

Re: Local Vault option just appeared

John, I've just logged on to Norton Security and "opened vault" in Firefox, the vault log in which came up is "open local vault". The vault content which opened when password entered was what had till now been my cloud vault.
Kudos1 Stats

Re: Local Vault option just appeared

Now, if I switch to the cloud vault login in firefox, entering the password either has no effect or it is rejected as wrong. However when I go to

https://identitysafe.norton.com/home

I can log in to what I understand to be my cloud vault. This is the same as what Norton "calls" my local vault but which, as far as I can find, only actually exists as my cloud vault. I have not had any offer to combine the vaults today.

Kudos1 Stats

Re: Local Vault option just appeared

Reading back Yank's post, if I understand correctly, when the log in has "open local vault" it is the log in for the cloud vault. If so then I'm now logging in to the cloud vault as I should. The failure to log in when I click open local vault (showing open cloud vault) is correct as I don't have a local vault (though it was purporting to log in to local and cloud yesterday). The absence today of a merge local/cloud is correct as I don't have a local. Sorry to labour this but if my current understanding is correct, whatever happened yesterday has been partly corrected somehow. However, I think the continued presence of the "local vault" option is an error and may indicate a continuing fault. Advice/comment please,
Kudos1 Stats

Re: Local Vault option just appeared

I know it's confusing, but John's first image is the one presented in order to open the LOCAL Vault - even though it says Open Cloud Vault below it. 

I hope this is not confusing, but before Norton made "improvements" to the UI, the log-ins used to look like the following, which IMHO were quite clear as to what you would be doing.  Sorry for the markup on 1st one, but you can clearly see you are already logged into your Norton Account, you are logging in to your Online ID Safe and there is an option to log into the Local Vault

Now in this older image, you can see your are Logging into your Local ID Safe, thee is an option to log into the Online vault and although it is not necessary for the Local Vault, you are logged into your Norton Account.

I am hoping by providing a bit of history, you'll be able to see what the 'improvement" in the UI was made by going from the above to the present and adding the confusion we have encountered in this thread.

Basically NewRogerror's comments above are backwards as to which Vault they were signing into.

It is correct that if you sign into https://identitysafe.norton.com/home  you are in fact signing into your Cloud Vault.  That information there is identical to the data contained in your Cloud Vault (as shown in Norton Toolbar > Vault is Open > Open Identity Safe). 

If you attempt to log into the Local Vault (where Open Cloud Vault is shown below the Password Hint Line) and use the Cloud password it should error out - as you said it does.

BTW, when you have the Open Cloud Vault showing below the Password hint line - what does the password hint provide?  Same hint as Cloud or different?

Sorry if I have caused more confusion with the older images.

Kudos0

Re: Local Vault option just appeared

Hi Yank, today, with Open Cloud Vault showing below the Password I don't get any hint, With Open Local Vault showing below the Password I get the correct hint. My concerns are why yesterday I got the merge local and cloud option and I believe could "seemingly" log in to local and cloud AND that today I'm still getting the option to log into the non existent local vault (though it fails today)
Kudos1 Stats

Re: Local Vault option just appeared

Yup - good questions - sorry, no answers - perhaps yet.

Do you have any other Windows users on this system?  On either of the other 2 systems?

Can you see the same thing (log into Cloud/Local Vault) on the other two systems you have networked with this one?  I understand you have 3 systems networked and this one and one other have the same Cloud Vaults, while the 3rd does not.

Kudos1 Stats

Re: Local Vault option just appeared

Okay - purely a FWIW...

The new method is indeed (as Yank aptly put it - at best, confusing) ...

The new method uses the "Open Local", "Open Online" text link as a mode selector switch (with a memory of the last used vault type) - that is (of course,) presuming everything is working as it should be...

In other words, if the last vault you used was your local vault, then when the prompt is given, it initially presumes that you again want to log into your local vault (and the text line below where you enter your PW will read "Open Cloud Vault") - That's so you can optionally click the text, which in-turn "switches" the IDSafe into expecting that the PW you intend to enter will be for your online vault.  As soon as the mode "switch text" is clicked, and accepted by the IDSafe, (as a preparatory for the actual PW entry), the text line will flip to the opposite indicator text message...

So -

If the text (mode switch) is reading "Open Cloud..." - then IDSafe is expecting your Local PW to be entered.
If the text (mode switch) is reading "Open Local..." - then IDSafe is expecting your Cloud PW to be entered.

My best guess? ...  Since you have multiple users all sharing the same vault and Norton Account, and considering the confusing possible interpretations of the interaction prompts (including the occasional goads, to switch to, or merge with), then some one of them (other user) made an honest oops, and has yet to fess up about it...

Cheers!
John

Kudos0

Re: Local Vault option just appeared

Yank, On the other 2 networked pc's, the log in is as original, no mention of local or cloud, just log in and its same cloud.

avjohnnie, Please understand, we have never had a local vault on any pc anywhere, ever. We have never triggered the "interaction prompts" on any pc untill I received the merge prompt myself, out of the blue yesterday.

I'm still getting the "Open Local", "Open Online" text link as a mode selector switch, something is not working as it should be as I'm only using the cloud vault and have no local vault. Prior to the spontaneous introduction of the merge prompt and "switch" promps yesterday I only ever had the clean login as i still have on the other 2 networked pc's.

I would like to know how to get back to/recreate a properly functioning vault/identity safe which I can have some confidence in.

Accepted Solution
Kudos1 Stats

Re: Local Vault option just appeared

Hi NewRogerror,

I get what you're saying, and I, like Yank, am somewhat baffled by what has happened...  I only mentioned the scenario, as it's the only way that I'm presently aware of ending up with both types of vaults (at the same time).

Anyway, A Possible Fix - FWIW, (Usually) using the "Windows Control Panel / Programs and Features" option to remove the Norton product and (when prompted) selecting the No (do not retain) option regarding keeping your (on computer) user settings, followed by a second No to the Standalone IDSafe installation offer, and allowing the product uninstall process to conclude and restart the computer - Then going to your Norton Account at the Norton Management website...

https://manage.norton.com/

Selecting the SERVICES tab (after logging into the website), and downloading and reinstalling a fresh copy of your Norton product will (again, usually) end in the total removal of any local vault remnant from the local computer), yet safely and fully retain your online vault content.

However, yours may prove to be a unique case...and as such, if so, may require the services of an official Norton chat technician...

www.norton.com/chat

Please keep us posted on how things are going...

Cheers!
John

Kudos1 Stats

Re: Local Vault option just appeared

Hi John,

If I may just add a suggestion to be sure to have backup of the ID Safe Data exported, so it is available to Import - just in case, as we are not sure if the auto backup is on or not.

Kudos0

Re: Local Vault option just appeared

Thanks for your help John and Yank. I've uninstalled and reinstalled, all seems ok now. Seems a bit drastic but worked and didn't take too long.

Kudos0

Re: Local Vault option just appeared

Excellent point Yank!

If I may just add a suggestion to be sure to have backup of the ID Safe Data exported, so it is available to Import - just in case, as we are not sure if the auto backup is on or not.

And - Yup - Oops!  I did manage to leave that part out...

Fortunately though, it seems to have all gone well (this time).

NewRogerror, as Yank has very appropriately pointed out, it's always a very good idea to get an export of your vault content (whether local or online) prior to undertaking anything such as this. Another thing worth doing (if not already done) is to enable the automatic vault backup feature in IDSafe (Settings)...

Cheers!
John

Kudos0

Re: Local Vault option just appeared

Hello

I'm so glad I don't use the Vault.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Local Vault option just appeared

Floplot:

Hello

I'm so glad I don't use the Vault.

Thanks.

Flo -

At times, there's definitely "something to be said" for taking that position!  

Cheers!
John

Edit: That is assuming a person has that ability / luxury - I have on average 100 quite complex PWs which are utilized daily, consisting of strings of >20 random generated "full-breadth" Ascii placeholders - and which must be changed to new randomized string sets (of equaling magnitude) every few days - Try keeping that in your head...

Kudos0

Re: Local Vault option just appeared

John, thought you might like some humor this AM - no need to keep them in your head - that's why I have "Sticky Notes" all over my 23" monitor on my Win 7 desktop!

(C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\Sticky Notes )

Kudos0

Re: Local Vault option just appeared

Thanks Yank --- So... IItUwu$mACoC?

Where, Oh where, would we be, without our Stickies?

Thanks 3M for giving us the ever-omnipresent and most-venerable "Post-it" !

Cheers!

Kudos0

Re: Local Vault option just appeared

Would be a whole lot less confusing and safer if LOCAL really meant LOCAL wouldn't it. :)

Quick....get everything personal off your computer. Windows 10 StormCloud. The O.S. *which may as well be a Virus* Norton is just another example of the Cloud Phenomenon so don't expect it to help. Norton Local Vault has been phased out, Norton Cloud Vault (Norton Cloud Server) phased in. No alternative. What the CLOUD Phenomenon really means: More information about you going OUT than information coming in. You can't even trust Norton anymore thanks to them pushing your PRIVATE information to CLOUD and taking away LOCAL vault choice.
Kudos0

Re: Local Vault option just appeared

Kudos to you!!!

Personally I go out of my way to avoid/disable Cloud (STORMCLOUD) on anything.

Getting harder to do as it is being incorporated (without choice) into everything.

Quick....get everything personal off your computer. Windows 10 StormCloud. The O.S. *which may as well be a Virus* Norton is just another example of the Cloud Phenomenon so don't expect it to help. Norton Local Vault has been phased out, Norton Cloud Vault (Norton Cloud Server) phased in. No alternative. What the CLOUD Phenomenon really means: More information about you going OUT than information coming in. You can't even trust Norton anymore thanks to them pushing your PRIVATE information to CLOUD and taking away LOCAL vault choice.
Kudos0

Re: Local Vault option just appeared

My answer...I wiped out password, then discontinued using the feature. I prefer a notepad in my desk rather than trust local or cloud storage. I trust NO corporation!
Quick....get everything personal off your computer. Windows 10 StormCloud. The O.S. *which may as well be a Virus* Norton is just another example of the Cloud Phenomenon so don't expect it to help. Norton Local Vault has been phased out, Norton Cloud Vault (Norton Cloud Server) phased in. No alternative. What the CLOUD Phenomenon really means: More information about you going OUT than information coming in. You can't even trust Norton anymore thanks to them pushing your PRIVATE information to CLOUD and taking away LOCAL vault choice.
Kudos0

Re: Local Vault option just appeared

Hi, I know this is an old thread but it looks about right for my questions if anyone can answer.  Norton Security version 22.9.4.8

I am completely confused about local and cloud vaults.  When I log in to ID Safe to open the vault, I do not get any indication of Cloud or Local as referred to above (avjohnie post on 10th August 2015).  I have loaded my screen as an attachment.

I have more than one computer (all Windows 10) on which I want to use my ID safe vault data so keeping them all aligned is problematic. I recognised that I must be using Local Vaults rather than Cloud Vaults but even after 2 sessions with Norton support (on 2 different machines) I am still not able to force ID Safe to use ONLY the Cloud vault (I recognise all the possible data safety issues so let's not go there).  I seem to be getting local vaults stored on both machines despite trying NOT to get them.  On Machine 1 I got Norton Support to (I thought) make it save to the Cloud but when I opened ID safe on machine 2 I got the local vault and even after another 30 minutes with Norton Support I got the Cloud vault but it was out of date when compared with whatever vault was being used on machine 1 - so had I been saving to the cloud vault from machine 1???.  I only have a single Norton Account so there is (I think) only a single Cloud Vault.  I have tried deleting the Norton Local vault folders in Program Data on the C drive to try to kill the vaults but I run into permission problems (despite being logged in to Windows as an Administrator).

Ideally I want to get rid of ALL local vaults and use one Cloud vault across all machines to keep everything aligned.  Norton Support seem able to sort one machine at a time but then it all goes haywire.

Can ANYONE provide any instructions (more simple the better) to get rid of local vaults completely and force the use of a single cloud vault.  These instructions need (for me) to be able to be applied to different machines not always on the same day because the machines are in physically different locations.

All help gratefully received!!!!!!!!

Frank

File Attachment: 
Kudos1 Stats

Re: Local Vault option just appeared

Ideally the first thing to do is to insure you have a backup of your vault, so you can restore the contents if things do not go smoothly. On the computer that does have the cloud vault, check your Documents folder for a folder called Norton Identity Safe Backups. In that folder you will see a folder with your email address. That folder should have vault backups.

If you do not see that, post back and we will get you backed up.

Then on the computer that still has the local vault, you can reinstall your Norton product using the Norton Removal and Reinstall Tool.    www.norton.com/nrnr    When the uninstall is being done, choose to NOT save all settings. Last time I did this my local vault was also deleted. Be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

After the reinstall, you can set up Identity Safe to point to the same online vault you have on the other computer.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Local Vault option just appeared

Just some additional information that may assist in finding the backup peterweb is referring to:

C:\Users\Username\Documents\Norton Identity Safe Backups\emailaddress

It will be a DAT File in year-month-day (space) hour-minute:seconds format - such as 2017-07-01 07-19:33

Kudos0

Re: Local Vault option just appeared

Thanks to both who answered.

It appears that the instructions do work.  I uninstalled and reinstalled on my main desktop (having saved a backup of the local vault beforehand).  The main desktop now seems to be using the cloud vault. So I saved a new "Note" just to check that it was visible to other machines.

I then repeated the exercise on a laptop, opened the vault and the new note was visible hence it is the cloud vault.  I did the same in reverse by adding a new note via the laptop then confirming it on the desktop - and it all appears to be working.

For anyone who has done this previously it must be straightforward (if not easy) but I seemed to be going round in circles - all I now need to do is to remember to work the same process on my other machines when I get to them.

Thanks again to both respondents - I am most grateful for your help and patience.

Frank

Kudos0

Re: Local Vault option just appeared

Good news. Thanks for letting us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Local Vault option just appeared

Hi peterweb,

A day further on and I found one issue with the solution.  Having uninstalled and re-installed AND deleted all existing settings, I now have some backed up files in Norton's Secure Online storage (I am using Norton Security with Backup and not the stand alone Backup product).  I cannot update again (because my settings have been erased which would allow me to access / delete the files) but I could download the backed up files to do a restore.

So, in simple terms, I have data stored on the Norton servers which I can download but which I cannot delete.  I found this thread but I don't have the Purge Files option spoken about in the text - see my attachment.

https://support.norton.com/sp/en/uk/norton-online-backup/current/solutio...

I don't know if there is any user driven way of either deleting the saved files or re-linking the 'parameters' of the saving to my 'new' installation of Norton on my Main Desktop machine.

When I looked in the Norton Backup forum it looks like there are several variations and other users with broadly similar problems but no solution that I could find apart from contacting Norton Support and asking them to delete the files directly.

Last thought - is it possible to completely 'Re-Set' the backup storage to zero thereby removing the files?

If you can't offer a solution I will try Norton Support - they are usually helpful but only by remotely piloting my machine.

Frank

File Attachment: 
Kudos0

Re: Local Vault option just appeared

Frank

I looked at the information in the link you posted, and can confirm what you are seeing. No Purge option available. I will bring this to the attention of Norton to update the KB article.

Did you try to recreate the backup sets using the same names you did before? That might re establish the connection to the backups.

I am not well versed in Backup management, so I can only suggest you can try posting in the Backup board. A new post may find someone who has fixed it. And, as you noted, you can always contact support and ask them to remove the files for you.

Things happen. Export/Backup your Norton Password Manager data.

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