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Kudos7 Stats

Local Version of Identity Safe

Like many others, I am disappointed that Norton 360 and NIS 2013 do not have a local version of Identity Safe, which is a wonderful facility, but I understand that the Norton team have carefully considered this issue and hope that we shall receive some indication of as to why this popular item has been withdrawn.

 

Cheers,

 

drshlomo.

Replies

Kudos4 Stats

Re: Local Version of Identity Safe

I have now reverted back to 360 version 6. I really cannot understand why Symantec have ignored the users!

Kudos4 Stats

Re: Local Version of Identity Safe

I too am staying with the 2012 version of Norton because of the ID Safe (and the other bugs the people encounter).

When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos5 Stats

Re: Local Version of Identity Safe


DerekJJ wrote:

I have now reverted back to 360 version 6. I really cannot understand why Symantec have ignored the users!


And their silence on the matter is deafening...

Kudos1 Stats

Re: Local Version of Identity Safe

they should hear


Keep The Customer Satisfied - Simon & Garfunkel

again and again...

Cheers, Jo Graduate of the WTT Classroom
Kudos2 Stats

Re: Local Version of Identity Safe

There's absolutely no reason why they could have left it like it was and give users the option of where their information is stored.  The only reason I can see for them making everyone store on the cloud is so that in the future they can start charging for using it!  Other than that what reason do they have especially considering the users want the ability to store it locally!  I'm sure other vendors will fill the gap if Norton doesn't listen.

Kudos2 Stats

Re: Local Version of Identity Safe

Let us be plain:  Most of us want identity safe and login information stored locally.  Our option is then to use Norton products without using Identity Safe; or to use a different brand.  My own choice will probably be to both complain about remote Identity Safe data while continue using N.I.S. without applying Identity Safe.  

Kudos2 Stats

Re: Local Version of Identity Safe


g_cafe_c wrote:

Let us be plain:  Most of us want identity safe and login information stored locally.  Our option is then to use Norton products without using Identity Safe; or to use a different brand.  My own choice will probably be to both complain about remote Identity Safe data while continue using N.I.S. without applying Identity Safe.  


While I agree with the first part of your statement that most of us want to store the information locally, I don't agree with the second part of a continued to use Norton products without using those features.  There are many other packages on the market that do the same thing but allow the user to determine where information is stored!  It's silly to use only part of a package just because part of it doesn't do what you want it to, find something else that does what you want! 

Kudos5 Stats

Re: Local Version of Identity Safe


Msradell wrote:

There's absolutely no reason why they could have left it like it was and give users the option of where their information is stored.  The only reason I can see for them making everyone store on the cloud is so that in the future they can start charging for using it!  Other than that what reason do they have especially considering the users want the ability to store it locally!  I'm sure other vendors will fill the gap if Norton doesn't listen.


What can be more safe and convenient than storing the backup on your own device? Like a flash drive- or an external enclosure or even a partitioned hard drive. Been doing it for years and my passwords have never been compromised. I see no reason to trust someone else with my passwords and personal information when I can secure it better myself. That’s kind of like trusting the bank with my set of house keys because I’m too inept to secure them in a safe place. That's why I'm slow to upgrade because of mess like this.

Kudos3 Stats

Re: Local Version of Identity Safe

Or continue to use the 2012 version until re-adds local identity safe and work out the bugs.
When in doubt, uninstall / reinstall :smileywink:Windows 7 SP1 (64 bit), Norton Internet Security 2013, Internet Explorer 10, SpywareBlaster
Kudos2 Stats

Re: Local Version of Identity Safe

I don't want to store my passwords online too.

I hope they fix this issue in the coming NIS 2013.

Kudos1 Stats

Re: Local Version of Identity Safe


AndreaCampanini wrote:

I don't want to store my passwords online too.

I hope they fix this issue in the coming NIS 2013.


Actually NIS 2013 is one of the packages where they implemented this!

Kudos0

Re: Local Version of Identity Safe

Strange as I recently updated to NIS 2013 (from 2012) & my identity safe information is still listed on the computer, thus it seems to still be a local version, I can still export my data via the local vault & save it as a .dat file.

I read that if you had the online version that there'd be nothing listed in the local vault.

How can I tell if my logins etc are now online?

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Local Version of Identity Safe


Doctor9fan wrote:

Strange as I recently updated to NIS 2013 (from 2012) & my identity safe information is still listed on the computer, thus it seems to still be a local version, I can still export my data via the local vault & save it as a .dat file.

I read that if you had the online version that there'd be nothing listed in the local vault.

How can I tell if my logins etc are now online?


If you do an upgrade from NIS from 2012 to 2013 you will keep your local vault.  If you do a clean install you will not have the local option.  They've also said that after this version even if you upgrade you will lose the local vault.

Kudos0

Re: Local Version of Identity Safe


Msradell wrote:

Doctor9fan wrote:

Strange as I recently updated to NIS 2013 (from 2012) & my identity safe information is still listed on the computer, thus it seems to still be a local version, I can still export my data via the local vault & save it as a .dat file.

I read that if you had the online version that there'd be nothing listed in the local vault.

How can I tell if my logins etc are now online?


If you do an upgrade from NIS from 2012 to 2013 you will keep your local vault.  If you do a clean install you will not have the local option.  They've also said that after this version even if you upgrade you will lose the local vault.


Thanks for the information, I suspected that might be the case, in any way have synced with the online vault as when my key expires will go to elsewhere & try one of the free suites available, I have an unused 2012 key in case that doesn't work out.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Local Version of Identity Safe

I'm glad to see I'm not the only one who's at odds with this.  I prefer to have the option on how my back-up log ins are store.  I don't feel comfortable with the exclusive cloud services.  Being you have to access your info via the internet removes one of the conveniences of the safe.  Besides, I sometimes forget my online account's password; but I never forget the one to my local storage.  I use my safe to keep passwords for anything; regardless if it's an on-line sight or not.

Kudos1 Stats

Re: Local Version of Identity Safe

I have also noticed that the local version of ID Safe does not have the additional password option field, it is missing even when saving as a DAT file but the message box text is still there saying it is an option.

The online vault backup must be one of the utlimate targets for hackers, think what they could do if they accessed the password data here.

Kudos1 Stats

Re: Local Version of Identity Safe

Just want to add my name to the list of customers unhappy that local password storage has been removed from the NIS 2013 product.  I hope Symantec sees fit to restore the feature.  It's certainly something I would take into account when it's next time to renew my subscription.

Kudos1 Stats

Re: Local Version of Identity Safe

I am also not comfortable at all with the online version of the identity safe. I also found out that even if you install NIS 2013 over 2012 you can no longer backup your passwords locally protecting it with a password (you can do so only without password protection, but that does not make sense off-course) . It has been months now since the first complaints about this issue and Norton has done nothing to solve this or at least give us the option where to store our passwords, so I am not confident they will do so at all. I am currently on NIS 2012 and will remain so until my license expires (which will be in two months). If by then Norton has not resolved this satisfactory for us I will uninstall NIS and switch to a different security suite by some other company. This would be a break from Norton for me since approximately 10 years now that I have been using Norton Security products ....

Kudos1 Stats

Re: Local Version of Identity Safe

I have just discovered that I cannot open my local Identity Safe. This is a new feature added via Live Update to an existing installation of NIS....20.2.0.19.

This is unacceptable. I do not want any external storage for my details. It is worse that I am not allowed to make the choice for myself.

Kudos2 Stats

Re: Local Version of Identity Safe

I am told by a Live Chat operative that I have no choice - online storage or nothing.

After 15+ years of using NIS - it looks like they've lost themselves another customer.

Kudos0

Re: Local Version of Identity Safe

Live Chat operative advised me to install a previous product under www.norton.com/nis12

Kudos1 Stats

Re: Local Version of Identity Safe


Altocumulus wrote:

I am told by a Live Chat operative that I have no choice - online storage or nothing.

After 15+ years of using NIS - it looks like they've lost themselves another customer.


And they're very proud of this "accomplishment"...

http://community.norton.com/t5/Norton-Protection-Blog/All-of-the-recent-changes-in-Identity-Safe/ba-p/836786

Considering all the misery that this forced "enhancement" has wrought, Symantec really should consider redubbing their “Online Vault” with a better moniker… Perhaps "Shiva's Lair" would be a more fitting descriptive?

Kudos3 Stats

Re: Local Version of Identity Safe


Altocumulus wrote:

Live Chat operative advised me to install a previous product under www.norton.com/nis12


Thank you for that tidbit. I've already backed out two NIS 2013 installs (desktop and laptop) that worked perfectly with my local profile and went south with the online vault. I just set up NIS 2013 on a second laptop (thinking issues must have been addressed after about a month. It is coming off too for the same password problem. Reseting the entire vault to "zero" is absolutely no help when the only option is the online vault. It does not work!

I am unhappy with Norton's lack of online vault transparency (aka honesty). Although I will continue beta testing for Norton, it will be with a far different lense than in the past.

John E. Windows 10 Pro x64 Build 14393.321 on Lenovo ThinkPad E535 & HP Pavilion 6610F
Kudos1 Stats

Re: Local Version of Identity Safe

What I have, also, discovered is that I have inadvertently 'created' without my knowledge an online Identity Safe (perhaps due to being logged into Norton Management before I opened a vault).

I, therefore, either need to purge this online store (there are no delete options) or change all my logins ....

Kudos2 Stats

Re: Local Version of Identity Safe

+1. Wish I'd seen this forum before upgrading from NIS2012.

Norton - assuming you keep going down this path, you've lost me too.

Kudos3 Stats

Re: Local Version of Identity Safe

Thank you Norton for ruining a good product.  Upgraded from NIS2011 to the new 360.  Lost all my old passwords, some of which I will never be able to find again..  Online Vault slows my browsing to a stop.. And it keeps crashing the whole Norton framework causing me to have to reboot my computer to get it back running.  Way to go.  What idiot came up with this crap?

Kudos2 Stats

Re: Local Version of Identity Safe

CRAP! I wish I'd seached and read this before upgrading!  I had no idea Symantec had lost their minds.  This is such a departure - I can understand offering an OPTION to use online vaults - but going all the way to no local option is not only insane, it's completely unacceptable.  Guess I'll reinstall 2012 version and switch to McAfee when my subscription expires.  Too bad to see what was a good company in a downward spiral.

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