Kudos1 Stats

Locate Target does not locate threat file.

Posted: 20-Feb-2021 | 3:25AM · Edited: 20-Feb-2021 | 3:59AM · 6 Replies ·

Locate Target does not locate threat file
Locate Target calls D:\Downloads
Is Locate Target supposed to call 'D:\Downloads\Anti-Malware_Toolkit_Setup.exe' ?

File: Anti-Malware_Toolkit_Setup.exe
File size: 1.84 MB (1,925,971 bytes)
MD5 checksum: 1FBBE5E4E6BA20F442A8EE08EA5726D1
SHA1 checksum: 779F6D4A456EC30E06D984BF3352F2FD61AFDE89
SHA256 checksum: EE48F9F1A9F7DE3EC34801E7FAF35EAF6036D2903E01A66FE66E84B9C1E21139

File Not Found for moved file is File Insight anomaly/issue.
https://community.norton.com/en/forums/ns-file-insight-says-file-not-found-2-files-after-moving-them-new-computer

Replies

Kudos0

Re: Locate Target does not locate threat file.

Posted: 22-Feb-2021 | 11:22AM · Permalink

Hi bjm,

Created a defect and will look into this.

Can you tell me more about the D drive?

Logs would be useful.

C:\Users\<CURRENT USER>\AppData\Local\NPE\Logs

Thank you,

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Posted: 22-Feb-2021 | 11:31AM · Edited: 22-Feb-2021 | 11:35AM · Permalink

symc_Holt:

Hi bjm,

Created a defect and will look into this.

Can you tell me more about the D drive?

Logs would be useful.

C:\Users\<CURRENT USER>\AppData\Local\NPE\Logs

OEM = internal SSD boot drive C:\ & internal HDD storage drive D:\ 

File Attachment: 
Package icon Logs.zip
Kudos0

Re: Locate Target does not locate threat file.

Posted: 22-Feb-2021 | 11:44AM · Permalink

Thank you!

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Posted: 24-Feb-2021 | 8:57AM · Permalink

Thank you for the logs.

We opened the target directory in this case, so that seems to have worked as expected.

The file not found dialog isn't from NPE. I assume that came from N360?

Jeff

Kudos0

Re: Locate Target does not locate threat file.

Posted: 24-Feb-2021 | 9:13AM · Edited: 24-Feb-2021 | 9:15AM · Permalink

symc_Holt:

1) We opened the target directory in this case, so that seems to have worked as expected.

2) The file not found dialog isn't from NPE. I assume that came from N360?

1) So, Locate Target does not locate threat file > 'D:\Downloads\Anti-Malware_Toolkit_Setup.exe' 
    Locate Target locates threat folder > D:\Downloads\

2) Yes, N360. 

Kudos0

Re: Locate Target does not locate threat file.

Posted: 24-Feb-2021 | 9:20AM · Permalink

I see what you are saying.

It locates the Primary Target. Within that target there could be additional 'system objects' that should be reviewed before taking action.

I will talk this over with the team.

Thank You,

Jeff

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