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Kudos0

Location not working

Location is not showing up in the House Rules settings or on the Portal for my sons HTC Desire 825.  

  • I have set Mode to High Accurracy  
  • I have changed the Accessibility Shortcut to On.
  • Location settings is turned on. 
  • I have gone into the parent settings on the phone and refreshed it but location still does not load

Please can you advise me what to do, as this is an important reason for me signing up to this service.  

Labels: Location

Replies

Kudos0

Re: Location not working

Hi knitknot,

1. Have you ever seen the location tracking feature work?

2. Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

3. Please be aware that this feature is only available to premier user. 

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

I have followed your steps to turn on the client.  

  • Went into house rules - the Norton Family button is already to the right (On)
  • Went into Parent Mode - Rules, this also is already On
  • I tried to deactivate the Administrator and then switched that back on.
  • Went into Parent Mode on his phone and into Rules, this is also already On

So is there any other way reason why accessibility is Off?

Kudos0

Re: Location not working

Hi,

1. Can you please let me know what manufacturer of the phone it is?  Is it Huawei?

2. Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

Any updates on how to access location?  I would appreciate suggestions.

Kudos0

Re: Location not working

Hi knitknot,

Can you please answer the questions I posted on 12/19, so we can check further on the issue?

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

I replied with the answers to your question  and my email to the Inbox, as you requested.  I haven't received any response yet. Can you please let me know if you have any suggestions as to how I can get Location working on this phone.

HTC Desire 825 manufactured  by Dolby Laboratories I think!

Kudos0

Re: Location not working

Hi knitknot,

I double checked my Inbox in the forum again and don't see any private message from  you "knitknot".  Can you please send your Norton Family account email address by private message again?

Thanks Katie
Kudos0

Re: Location not working

Hi Katie, I have tried to send my email address by private message to KatieQ.  I googled HTC specs, and the HTC Desire 825 seems to be manufactured under licence by Dolby Laboratories.

Kudos0

Re: Location not working

knitknot,

I received your private message this time.  Thanks!  We will check into the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

knitknot,

Can please confirm that location supervision is ON and devices to be monitored are selected?

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

Also, can you please let me know what country you are located in?

Thanks

Katie

Thanks Katie
Kudos0

Re: Location not working

Hi knitknot,

Location Supervision in Norton Family for Android is only available in the US, Canada, UK, Australia, New Zealand, and Japan.

Thanks

Katie

Thanks Katie

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