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Kudos0

Location Supervision not available?

Hello,

We have a premier account bought in the Spanish site of Norton Family, but we can not use location services where we live in Japan. They do not appear in our parent control or the child house rules. I understand Location services should work in Japan.

Is there any way to use location supervision?

We followed all instructions (location services turned on, we checked our subscription, refreshed, etc...)

Thank you.

Product serial number xxxxxxxxxxxx    [Edit: serial number removed by Admin to protect private data]

Replies

Accepted Solution
Kudos0

Re: Location Supervision not available?

Hi @coquus,

Could you please login to my.norton.com and check what country has been selected in your profile?

If it says Spain, could you please change it to Japan and see if that helps.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Location Supervision not available?

Great It seems it works now. Thank you.

Kudos0

Re: Location Supervision not available?

Thanks for the confirmation. Glad it works fine now 

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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