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Kudos0

Lock everything? Location, Facebook

Hi!

I have three questions:

- Is there any possibility to lock the internet on my child's Android mobile, but allow the phone functions? It would be a good solution.

- When will be available location trackingin in Hungary? This is very important us, and I thought this is working here.

- My son uses facebook application on his phone, but I can not see this in Norton Family at the social section. The app is in the app list. What should I do?

Thanks: SG

Replies

Kudos0

Re: Lock everything? Location, Facebook

Hi SG74,

Q: Is there any possibility to lock the internet on my child's Android mobile, but allow the phone functions? It would be a good solution.

A: Yes.  The function is available now.  A child is allowed to make calls to the numbers that are on the allowed list during restricted periods on the Android device.  

Q: When will be available location tracking in Hungary? This is very important us, and I thought this is working here.

A:  For legal reasons, the location tracking feature is only available for the following countries.  

For Android, feature available in Australia, Canada, Japan, New Zealand, the United Kingdom and the United States only.

For iOS, feature available in the United States, United Kingdom, Japan, Australia, New Zealand and South Africa only.

Q:  My son uses facebook application on his phone, but I can not see this in Norton Family at the social section. The app is in the app list. What should I do?

A: This is by design.  Parent can check or un-check apps (in your case, facebook app) from the list, which means blocking or unblocking the apps from the monitored child.

Thanks

Katie

Thanks Katie
Kudos0

Re: Lock everything? Location, Facebook

Hi Katie!

Thanks for your answers! I have got more questions:

Q: Is there any possibility to lock the internet on my child's Android mobile, but allow the phone functions? It would be a good solution.

A: Yes.  The function is available now.  A child is allowed to make calls to the numbers that are on the allowed list during restricted periods on the Android device.  

Q: I knew about allowed list, my question was about use the mobilephone with full functions to  phnoe, but without internet.

Q: When will be available location tracking in Hungary? This is very important us, and I thought this is working here.

A:  For legal reasons, the location tracking feature is only available for the following countries.  

For Android, feature available in Australia, Canada, Japan, New Zealand, the United Kingdom and the United States only.

For iOS, feature available in the United States, United Kingdom, Japan, Australia, New Zealand and South Africa only.

Q: So, it will be not available?

Q:  My son uses facebook application on his phone, but I can not see this in Norton Family at the social section. The app is in the app list. What should I do?

A: This is by design.  Parent can check or un-check apps (in your case, facebook app) from the list, which means blocking or unblocking the apps from the monitored child.

Q: The app is enabled, but at the social portal control i see: watched account: 0. And at the setup: my son does not have watched account. This is my problem.

Thanks for your help: SG

Kudos0

Re: Lock everything? Location, Facebook

SG 74:

Q: I knew about allowed list, my question was about use the mobilephone with full functions to  phnoe, but without internet.

A: The feature is currently not available.  I'll forward your request to the management team.

Q: So, it will be not available?

A: My understanding is this is for legal reason.  Some countries don't allow track another individual location.  I'll check with the team on this.  If this is not the reason, I'll let them know your request.

Q: The app is enabled, but at the social portal control i see: watched account: 0. And at the setup: my son does not have watched account. This is my problem.

A: The social portal currently shows the following information.  Please check out the link below for details. 

https://family.norton.com/familysafety/help.fs?action=viewSNActivities

Thanks

Katie

Thanks Katie
Kudos0

Re: Lock everything? Location, Facebook

A: My understanding is this is for legal reason.  Some countries don't allow track another individual location.  I'll check with the team on this.  If this is not the reason, I'll let them know your request.

Q: I used before apps, that tracked locations (Bitdefender, Qustodio, Kezedben a biztonságod), so I think there is the possibility.

A: The social portal currently shows the following information.  Please check out the link below for details. 

Q: At the social portal I see Facebook icon, and "watched account: 0". In the setup the message: "Zxyz has not got watched account". Is there difference between using facebook app, or using browser to sign in Facbook? Can Norton Familiy track both?

Thanks...

Kudos0

Re: Lock everything? Location, Facebook

SG74,

Q: I used before apps, that tracked locations (Bitdefender, Qustodio, Kezedben a biztonságod), so I think there is the possibility.

A: I'll check further with team on this.

Q: At the social portal I see Facebook icon, and "watched account: 0". In the setup the message: "Zxyz (I changed the name) has not got watched account". Is there difference between using facebook app, or using browser to sign in Facbook? Can Norton Familiy track both?

For apps, like facebook app, Norton Family can block/or un-block apps.

For websites, like facebook website, Norton Family tracks the following features: https://family.norton.com/familysafety/help.fs?action=viewSNActivities .  If the child uses facebook website, please ask the child logs out of facebook.com account, then logins the facbook.com account again, then you shouldn't see error no facebook account message anymore.

Thanks

Katie

Thanks Katie

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