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Kudos0

Log-ins Problem

One of my logins requires 3 fields to be filled in with the 3rd field being a random question.

Norton 360 logins used to work perfectly and only auto fill in the first 2 (quite clever to omit the random one).

Under NIS2009 it is filling in all 3 fields and transposing them:

Field 1 is auto filling to field 3, 2 to 1, and 3 to 2

I have deleted the login and answered yes to auto save next time with the same error occuring.

Example:

Bank Login:

Field 1 = username

Field 2 = password

Field 3 = random question

Norton 360v2 just filled in the username and password and puts the random question into the password field.

NIS2009 is putting the password into field 1, this can be confirmed by using the manage logins which clearly shows the password as the username and by 'showing the password' shows the random question answer. 

Message Edited by Kremmen on 10-25-2008 07:27 AM
Lets be careful out there !

Replies

Kudos0

Re: Log-ins Problem

One of my logins requires 3 fields to be filled in with the 3rd field being a random question.

Norton 360 logins used to work perfectly and only auto fill in the first 2 (quite clever to omit the random one).

Under NIS2009 it is filling in all 3 fields and transposing them:

Field 1 is auto filling to field 3, 2 to 1, and 3 to 2

I have deleted the login and answered yes to auto save next time with the same error occuring.

Example:

Bank Login:

Field 1 = username

Field 2 = password

Field 3 = random question

Norton 360v2 just filled in the username and password and puts the random question into the password field.

NIS2009 is putting the password into field 1, this can be confirmed by using the manage logins which clearly shows the password as the username and by 'showing the password' shows the random question answer. 

Message Edited by Kremmen on 10-25-2008 07:27 AM
Lets be careful out there !
Kudos0

Re: Log-ins Problem

Still happening.
Lets be careful out there !
Kudos0

Re: Log-ins Problem

Have you tried toi have auto fill this page off? Ignore auto fill for that page?
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: Log-ins Problem

Yes, that's what I've now resorted to.

I'm sure that when I first installed NIS2009 and imported my NPM file from 360 it worked OK. I've since re-imported the saved file and it still breaks.

This means that I now have to fill in all 3 fields manually with the outside risk of a keylogger :(

Lets be careful out there !
Kudos0

Re: Log-ins Problem

" Example:

Bank Login:

Field 1 = username

Field 2 = password

Field 3 = random question

Norton 360v2 just filled in the username and password and puts the random question into the password field.

NIS2009 is putting the password into field 1, this can be confirmed by using the manage logins which clearly shows the password as the username and by 'showing the password' shows the random question answer. "

I have the exact same problem with 2 sites I regularly use and both of them worked perfectly with NIS 2008 but now with 2009 it insists on filling all 3 spaces with the password making it impossible to enter the username and random answer.

Kudos0

Re: Log-ins Problem

Hi all,

If you delete the login entry, and then re-save it with NIS 2009, does it auto-fill correctly? It may have been an issue with the import from the previous version.

Kudos0

Re: Log-ins Problem

Hi Tim,

No it doesn't - i deleted the entry and also reversed the exclusion rule to prevent it from auto-filling in order to log in. I then entered the username, password and random answer again , autofill asked me if I wanted to save the settings , clicked on yes, closed the page , opened it again and once again - autofill was filling all 3 spaces on the form with the same security password. As said before - this is a problem or bug introduced with 2009 NIS as 2008 worked perfectly and the website itself has not changed at all.

Kudos0

Re: Log-ins Problem

Hi All,

Could someone please either post to this thread or send to me by private message the URLs of pages where this problem occurs? We need one or more pages on which we can reproduce the issue in order to be able to debug and fix it. Thanks.

Kudos0

Re: Log-ins Problem

Kudos0

Re: Log-ins Problem

Now isn't that a coincidence - it's the Halifax Bank in the UK that is causing me grief as well !

I have also completely deleted the entry from NIS2009 and allowed auto Log-ins to repopulate the entry. I have tested this in both FF3.0.3 and IE7.

Field 1 should be the user login name

Field 2 is the fixed password

Field 3 is a random password question

It's not just the auto send of the login that needs to be cancelled but the username and passwords are being loaded into the wrong fields, (as I've posted before)

Lets be careful out there !
Kudos0

Re: Log-ins Problem

Thanks for posting the URL. I am able to reproduce the incorrect form field issue. We are working on this.
Kudos0

Re: Log-ins Problem

Wait 'til you try NatWest! 8:(

A numeric code to start.

Then a random selection of 3 characters each from your ID and your Password.

At least you can now download your data in a format that is compatible with Quicken ......

Hugh
Kudos0

Re: Log-ins Problem

Well I have that also with citibank but it's not a problem because autofill just leaves the random digits blank so i can fill it myself - the problem I find is when it insists on filling random answer spaces with the wrong information and refuses to change it as is the case with halifax :)

I hope they get it sorted quick now they are working on it :)

Kudos0

Re: Log-ins Problem

I didn't mention that I don't use the identity safe utility -- but I posted the other day that I run into a similar problem with Quicken downloading data from my Bank of America account where they have an intercept between the ID and the Password.
Hugh
Kudos0

Re: Log-ins Problem

I had the same product with another bank.  Somewhere along the line (after about a month), Quicken seemed to find a way to deal with it; or else the bank recognized Quicken and gave it a different log in sequence.  Weird.Message Edited by mijcar on 10-30-2008 08:26 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Log-ins Problem

Yes, Quicken does say when it fails that I should contact my bank and from something that happened for my wife's access to her account, not through Quicken, I think the bank can set up an access that bypasses the intermediate step.

But I've not bothered since I only update my Quicken at intervals.

Hugh
Kudos0

Re: Log-ins Problem

Just installed 2009 today having had 2008 before and previously no problems with identity safe.

I have the same problem and also with the same bank, the Halifax.

Norton 2008 had no problems, Is there any update on a resolution?

Kudos0

Re: Log-ins Problem

Hi, yes, we've identified and fixed the problem. It  was due to a mistake in the logic used to identify form fields when a text field is accompanied by more than one password field. The fix will be distributed by LiveUpdate in an upcoming product update and you should receive it automatically, but I don't know the exact date that the update will be published.
Kudos0

Re: Log-ins Problem

Perhaps you could post here when it has gone out since this situation affects a number of us.
Hugh
Kudos0

Re: Log-ins Problem

Agreed, I have the Halifax auto ID turned off and it would be useful to know when I can activate it again.
Lets be careful out there !
Kudos0

Re: Log-ins Problem

Well I still have it turned on lads just in case it changes ( i'm sad and optimistic like that ) plus it fills in all the spaces with the password so all i have to change is the user name and random answer ( I'm also lazy like that, one less space to fill in )

Anyway - it hasn't been corrected yet but when it happens i'll let you know in this thread :)

Kudos0

Re: Log-ins Problem

 Ta
Lets be careful out there !
Kudos0

Re: Log-ins Problem

Hi All,

Thanks for your patience, and I'm sorry for any incovenience this has caused in the meantime. The update containing the fix for this issue has been posted, and you should ahve received it automatically through LiveUpdate. To confirm, look for a folder named "16.2.0.7" under C:\Program Files\Norton Internet Security\Engine. Under 64-bit Windows, this will be under the C:\Program Files(x86) path. If you rarely reboot, you should probably do so in case the patch has recently arrived and not yet been loaded. Since the fix corrects an issue with the classification of usernames and passwords at the time of acquisition, it won't automatically correct the logins that you've already stored. You will need to delete those logins, revisit those sites and re-enter them, allowing Identity Safe to store them correctly.

Procedure:
1) Check for the 16.2.0.7 folder
2) Reboot
3) Log into Identity Safe.
4) Open the Manage Log-Ins dialog. (From the Norton toolbar, select "Manage Log-Ins").
5) Select the log-in that exhibits this problem (e.g., halifax-online.co.uk). Click Delete to delete it.
6) Close Manage Log-Ins.
7) Revisit the site (e.g., https://www.halifax-online.co.uk/_mem_bin/formslogin.asp) and log in.

Identity Safe should store the login correctly- the password should no longer be stored as the username, and the password should be stored as the password.

Kudos0

Re: Log-ins Problem

Cheers, I can confirm all is now working well.

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