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Log In Issues
I have a new account and have set up my children's computer with onlinefamily.norton. I set it up to block content and everything appears to be working correctly. I have received a couple of email messages about them going to prohibited sites with a link to see details. However, when I try to log in, I am unable to log in using the email address and password I had set up. When I go to the link that says "Forgot your password?", it says "The email address provided is not associated with a Norton account. Please try again." But this is the email address I used, because I'm receiving my alerts from onlinefamily.norton at that address. Do you know how I can get this resolved? I want to log in and update my settings.