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Kudos0

log in norton identity safe

cannot log in to identity toolbar using windows IE 11  i add my login details and it just go back to get started window its been ok up until today 

Replies

Kudos0

Re: log in norton identity safe

now google chrome doing same thing as ie 11 

Kudos0

Re: log in norton identity safe

Hi paul17116,

First thought - are you logged into your Norton account?  Initially upon trying to open your Cloud Vault, you must sign into your Norton Account and once signed in there, you can log into your Vault. 

Something else you can do  - just to verify it is not a Norton based situation is check on the Norton Status @ https://status.norton.com/

Kudos0

Re: log in norton identity safe

Another thing to check is to see if you can log into your vault at   https://identitysafe.norton.com

And have you restarted your computer?

Things happen. Export/Backup your Norton Password Manager data.

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