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Kudos0

Logging in after hours on iMac results in blank screen and forced reboot

I have an iMac where I run Online Family Safety, and there is an issue which is causing grief several times a week.  The issue is the following:

I have Norton Online Family set up to not allow logins after 11:00 PM or before 6:00 AM - but occasionally I need to log in during the blackout times.  When I do so - I am able to log in to my iMac user - only to be automatically logged out after about 5 seconds with no prompt from Norton Online Family to extend the time.  Once I am automatically logged out, the only thing left on the screen is the background image - no menu bar, no desktop icons, no dock.  At this point the computer never recovers (I have let it sit all night before) and I am forced to hold the power button for 10 seconds to force a reboot.

This is not good and I would like to know if there is a fix for this.

Thanks in advance

Replies

Kudos0

Re: Logging in after hours on iMac results in blank screen and forced reboot

I have an iMac where I run Online Family Safety, and there is an issue which is causing grief several times a week.  The issue is the following:

I have Norton Online Family set up to not allow logins after 11:00 PM or before 6:00 AM - but occasionally I need to log in during the blackout times.  When I do so - I am able to log in to my iMac user - only to be automatically logged out after about 5 seconds with no prompt from Norton Online Family to extend the time.  Once I am automatically logged out, the only thing left on the screen is the background image - no menu bar, no desktop icons, no dock.  At this point the computer never recovers (I have let it sit all night before) and I am forced to hold the power button for 10 seconds to force a reboot.

This is not good and I would like to know if there is a fix for this.

Thanks in advance

Kudos0

Re: Logging in after hours on iMac results in blank screen and forced reboot

H hghubert,

 

We will try to reproduce the issue.  I assume you are the parent, so is your account being monitored too?  What happens if you log onto the system as an account that's not being monitored?

 

What is the version of the iMac OS? 

 

What version of NSM do you have installed on the iMac? You can find it by going to Norton Safety Minder/Edit Accounts.

 

 

Thanks,

Katie

Message Edited by KatieQ on 01-06-2010 12:34 PM
Thanks Katie

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