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Kudos0

Login in Identity Saf on phone app

Hi all,

I can log in with my email address and password in Norton on my laptop, but the Android phone app keeps saying I have the wrong or incorrect Username or Password. So, I can't even get to the vault password screen on my Android phone, but I can easily use Identity Safe on my laptop, so I can't sync between the two machines. Does anybody have any suggestions to help or do I need to provide more info? The two Norton Accounts should use the same login info, shouldn't they? Thanks for any help!!!

JimBB

Replies

Kudos0

Re: Login in Identity Saf on phone app

I have asked this thread be moved to the Other Mobile Products board for better exposure to mobile users.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Login in Identity Saf on phone app

Be sure you are using the Online vault from your laptop. It is only the online vault that can be accessed by the mobile app.

Have you tried removing the app, restarting the phone, then reinstalling the app?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Login in Identity Saf on phone app

Thank you for replying. I'll try it when I get home today from work. The funny thing was when i first started syncing Identity Safe info from my laptop to my smartphone's app everything was fine. Then after thefirst two or three sites, it just stopped syncing. Weird! Wish me good luck.

Kudos0

Re: Login in Identity Saf on phone app

Thanks for the reply. I'll try it when I get home from work today. The funny thing was when I first started

Kudos0

Re: Login in Identity Saf on phone app

Hi Again,

Unfortunately, deleting the identity safe app and turning off the phone didn't work. Do you have any other suggestions? Thanks.

Kudos0

Re: Login in Identity Saf on phone app

Are you able to log into the Identity Safe web page using your phone's browser?

https://identitysafe.norton.com/

 

 

 

Things happen. Export/Backup your Norton Password Manager data.