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Kudos0

Logins Appear but won't work

The logins show on certain pages, but do not login. I have to delete and hand enter the exact information and then it works.

Labels: Logins

Replies

Kudos0

Re: Logins Appear but won't work

Hello tstein

We need more information than what you have provided. We need as much information as you can give us about product involved and a description of your computer.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Logins Appear but won't work

I'm using Norton 360. When I load a page, the boxes are yellow and the correct information appears in them, but if I click the login button it says information is incorrect. I then manually delete and type in the exact same information and it works. This only happens with a few of my sites. The others work as they should.

Kudos0

Re: Logins Appear but won't work

Hello

I think what is happening is that some sites can tell that the information was done automatically and they want it done manually. It seems like some sites don't like it when Password Managers are used. I think these sites feel it's more safe if you type in the information.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Logins Appear but won't work

It only takes two keystrokes to bypass the problem. Type any character in any field, then backspace over it, and the site will unlock.

Kudos0

Re: Logins Appear but won't work

If it is only on certain sites, there could have been some change to the way that site handles its logins. You can report those sites to Norton.

You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.

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