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Kudos0

Long delay Norton Safeweb

Hi,

I applied to have my new website rated by Norton Safeweb on the 1st January 2017, and followed all the instructions provided, ending in clicking the 'rate my site' button.

As of today, 17th February, the status is still showing as site not rated, despite it now being over 6 weeks since I applied. The guidance in your process documents state about two weeks.

I have attempted to resolve this via live chat once, and by calling your support team twice. Each time I have been told the issue has been escalated to the senior team, and promised faithfully that I would get a call back within 48 to 72 hours. Thus far, I have not received any communication from anyone at all.

The case number is <Removed> and the website is www.hampshiremodels.co.uk

Please can someone investigate this asap because I seem to have well and truly fallen down a gap somewhere, and despite making contact multiple times, I have not been able to talk to anyone who can tell me anything remotely helpful.

Thanks

[Edit: removed case number]

Replies

Kudos0

Re: Long delay Norton Safeweb

https://safeweb.norton.com/report/show?url=hampshiremodels.co.uk = UNTESTED


Submitting a website to Norton Safe Web
https://support.norton.com/current/solutions/kb20090410134005

Safe Web Help Site Owners
https://safeweb.norton.com/help/site_owners


We'll try to raise attention to your concern.

Kudos0

Re: Long delay Norton Safeweb

Hello Terryv

I will notify the Safe Web Team that your site needs to be evaluated. Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EST.

Thanks.

EDIT: I assume you have had site ownership already verified?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.16.0.247 Core Firmware 267 I E 11
Kudos0

Re: Long delay Norton Safeweb

Hi Terryv,

Your site 'hampshiremodels.co.uk' has been submitted for analysis and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=hampshiremodels.co.uk

Cops

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