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Long delay Norton Safeweb
I applied to have my new website rated by Norton Safeweb on the 1st January 2017, and followed all the instructions provided, ending in clicking the 'rate my site' button.
As of today, 17th February, the status is still showing as site not rated, despite it now being over 6 weeks since I applied. The guidance in your process documents state about two weeks.
I have attempted to resolve this via live chat once, and by calling your support team twice. Each time I have been told the issue has been escalated to the senior team, and promised faithfully that I would get a call back within 48 to 72 hours. Thus far, I have not received any communication from anyone at all.
The case number is <Removed> and the website is www.hampshiremodels.co.uk
Please can someone investigate this asap because I seem to have well and truly fallen down a gap somewhere, and despite making contact multiple times, I have not been able to talk to anyone who can tell me anything remotely helpful.
[Edit: removed case number]