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Kudos7 Stats

long shut down and restart the computer.

ADMIN Update Dec 11, 2014: Norton Security & Norton Security with Backup 22.1 update contains the fix for this "long shutdown" issue. See the announcement for details.


long shut down and restart the computer.

Replies

Kudos0

Re: long shut down and restart the computer.

Yep seeing this as well on my 2 Windows 8.1 machines. I thought the PC was hanging at first. Windows 8.1 Pro 64 bits with all latest MS updates installed. Definitely Norton Security causing this. As my previous version NIS V21 was just fine on both machines.

Kudos0

Re: long shut down and restart the computer.

I remember reading that post about it. I did not expect it though on Windows 8.1 Have not seen any reports other then what seems to me the first to report it? I hope they fix it rather soon. 

Kudos0

Re: long shut down and restart the computer.

long shut down and restart the computer.

 Yep seeing this as well on my 2 Windows 8.1 machines. I thought the PC was hanging at first. Windows 8.1 Pro 64 bits with all latest MS updates installed. Definitely Norton Security causing this. As my previous version NIS V21 was just fine on both machines.

Welcome to the party, at least I'm not alone.

https://community.norton.com/forums/another-reported-much-more-serious-b...

PS :  I have notified Gayathri_R, she may get in contact with you both.

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: long shut down and restart the computer.

Hi barga and FattiesGoneWild,

I've sent you both Private Messages. Please take a look at your inbox. 

Thanks!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos1 Stats

Re: long shut down and restart the computer.

uploaded the logs.

Kudos0

Re: long shut down and restart the computer.

" I remember reading that post about it. I did not expect it though on Windows 8.1 Have not seen any reports other then what seems to me the first to report it? I hope they fix it rather soon. "

"Windows 8.1 all latest updates installed"

FattiesGoneWild, it's not my problem at all, but you should read all MS info about any patch before installing, when I see the term "fully patched", my personal decompiler converts it to "prone to problems".

Also since Windows Vista and above versions share the same Core version 6, which means 6.0, 6.1, 6.2, 6,3 and so on, there is no substantial difference with W 8.1 etc...

As mentionned earlier, I'm also seeing this issue with XP, and I do not even want to test on BOTH my W7 x64 machines, because I know that the problem will arise and I value my peace of mind. I will stay without protection, as long as it is required for Symantec to fix this and users report that it's fixed.

Unfortunately, I cannot run NS on some of my systems and NIS 14 on others, because, according to Symantec's new policy, I would have to pay 2 times for having valid subscriptions.

Hope this helps,

Regards,

Kudos1 Stats

Re: long shut down and restart the computer.

Gayathri_R PM sent back with the information you needed.

Kudos0

Re: long shut down and restart the computer.

I have the same issue.  I'm running on Windows 8.1, x64.

     
NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: long shut down and restart the computer.

I have the same issue.  I'm running on Windows 8.1, x64.

I have notified Gayathri_R for you as well. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

Me too running on Windows 7 Ultimate 64 bits.

Kudos0

Re: long shut down and restart the computer.

I too are also having long shutdown and startup times as well. Windows 8.1, X64
Kudos0

Re: long shut down and restart the computer.

Me too running on Windows 7 Ultimate 64 bits.

 I too are also having long shutdown and startup times as well. Windows 8.1, X64

OK I will pass it along for you two as well. 

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

Thanks. I am even a SSD user. I think the permission settings are the problem. Now you can't even stop the process (NS*32) in the task manager. It takes a lot of time for Windows to shutdown that process. 

Kudos0

Re: long shut down and restart the computer.

Hi. I am having this problem on one of three of my Windows 7 computers. Anything I can do to help?

HP Pavilion HPE h8-1250 desktop PC: Win 7 64 bit: NS 22.0.1.14: Intel Core i7-2600 @ 3.4 GHz: 12 GB RAM: Radeon HD-7570 1GB
Kudos0

Re: long shut down and restart the computer.

Hello, I also have this problem on one of three computers. Computer is HP, w/ Windows Home Premium x64 Sp1. It is taking two - three minutes to shut down.  Have version NS 22.0.1.14  on all computers. Again only the one computer has this problem. I am sure Norton is working on the problem.

Kudos0

Re: long shut down and restart the computer.

The same problem here. I'm using Windows 7 Home Premium SP1 x64.
Kudos0

Re: long shut down and restart the computer.

I wonder how long it will take before this issue is acknowledged by Symantec....

Kudos0

Re: long shut down and restart the computer.

I've restored images of my machines with Norton 360 v21.6 until a patch is released that fixes the slow shutdowns.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

Hi Dave,

Hopefully your N360 subscription will not reach it's end before the NS patch!!

Cheers,

Kudos0

Re: long shut down and restart the computer.

I switched back to NIS 2014. Untill this issue is fixed, 

This needs high priority.

Kudos0

Re: long shut down and restart the computer.

I have a new PC, and installed an SSD in it.  When I click to shutdown or sleep, it starts to turn off, then starts back up for a second or two, prior to shutting down/sleeping.  As if something temporarily is starting it back up, or keeping it awake a bit longer.  I have never seen anything like it.

Not sure if it is related to this thread or not.  I'll try to uninstall Norton now to see if that resolves the issue.

Kudos0

Re: long shut down and restart the computer.

Uninstalling Norton did seem to solve my issue.

Kudos1 Stats

Re: long shut down and restart the computer.

It's definitively NS related, it's also mentionned on the French forum, here:

https://community.norton.com/fr/forums/mise-jour-norton-security-220114

Quoted: "Ne règle malheureusement pas le bug de Norton Security qui allonge drastiquement l'arrêt du système  : entre 4 à 5 minutes pour éteindre l'ordinateur."

Translation: Unfortunately, the bug with prolonged shutdowns is not resolved,.... 4-5 mins to shutdown the system.

Cheers,

Kudos0

Re: long shut down and restart the computer.

When I had no AV program installed, I didn't have the issue.  So I thought it was Norton.  But I just installed a different AV, and now it is happening again.  So probably not related to the issue others are seeing.

Kudos0

Re: long shut down and restart the computer.

Although the Windows System used is not specified, in the most recent (and only test I'm aware of) of NS showed "boot time increased by 24 percent, slightly more than the current average of 20 percent."

http://www.pcmag.com/article2/0%2c2817%2c2469524%2c00.asp

Kudos0

Re: long shut down and restart the computer.

Sorry you guys are having this problem but just wanted to record that on limited number of recycles I am finding the shut down much as before and while I think the start up is slower it is not much.  

I had the startup set to aggressive on N360 (can't find it yet on NS  ).

Running Windows 7 64 bit Home Premium.

Mike
Kudos0

Re: long shut down and restart the computer.

" I had the startup set to aggressive on N360 (can't find it yet on NS "

Hi Andmike,

Open Settings, (main GUI), then Antivirus and in Real-Time Protection tab, it's the first listed (Boot Time Protection).

Cheers,

Kudos0

Re: long shut down and restart the computer.

Although the Windows System used is not specified, in the most recent (and only test I'm aware of) of NS showed "boot time increased by 24 percent, slightly more than the current average of 20 percent."

http://www.pcmag.com/article2/0%2c2817%2c2469524%2c00.asp

The problem isn't boot time, it's machines taking a long time to shutdown. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

All users experiencing issues with prolonged shutdowns could open Event Viewer, then in the top left corner, expand the "Windows" tree and seek for an entry called "Diagnostics-Performance".

Open it and seek for events with ID 201 to 210 (shutdown performance monitoring).

See what driver(s)/processes causes system delayed shutdown and report back.

(This is for W7 but something similar should be available on W8/8.1 too).

Hope this helps,

Regards,

Kudos0

Re: long shut down and restart the computer.

Apostolos, on the computer I'm having the long shutdown/restart problem with, I checked for those logs and none (201 to 210) are being generated. The computer is a HP pavilion desktop with Windows 7 64 bit, i7-2600s @ 2.8GHz and 8 GB of RAM. It takes 5 to 10 minutes to shut down or restart. The computer I'm using now to write this is not having the problem. Specs are below.

HP Pavilion HPE h8-1250 desktop PC: Win 7 64 bit: NS 22.0.1.14: Intel Core i7-2600 @ 3.4 GHz: 12 GB RAM: Radeon HD-7570 1GB
Kudos0

Re: long shut down and restart the computer.

Did another shutdown, took 7 minuts. Nothing was generated in that log aside from a couple of startup items which didnt slow startup down that much.

Kudos0

Re: long shut down and restart the computer.

While not fix the problem with a long reboot the system again put NIS. With Nis system works well.

Regards,

Kudos0

Re: long shut down and restart the computer.

Apostolos wrote:

" I had the startup set to aggressive on N360 (can't find it yet on NS "

Hi Andmike,

Open Settings, (main GUI), then Antivirus and in Real-Time Protection tab, it's the first listed (Boot Time Protection).

......

Thanks Apostolos.  

Still showing aggressive.  

Mike
Kudos0

Re: long shut down and restart the computer.

painfully slow here too, especially on my slightly older Intel Core i7 (first gen) desktop with HDD (approx 5 minutes). On my Core i7 (3rd gen) laptop with SSD it is much faster but still noticeably slower than before.

Kudos0

Re: long shut down and restart the computer.

@ Nyislander,

Hello,

If there are no shutdown logs in Event Viewer, it indicates that this activity is happening outside Windows logging and when the Windows processes are already all terminated, so it's a strange activity most likely generated by NS.exe. or a NS hanging driver/module.

It appears that it's happening with both laptops and desktops, different OS platforms so it could be useful to know what these machines have in common. (processors, GPU model/driver,

HDD or SSD config etc...)

Regards,

Kudos0

Re: long shut down and restart the computer.

Occasionally, I've noticed a slightly longer shutdown in Windows7 if I click straight onto Shut Down. I see some processes being closed.

However, if I LOG OFF and then shut down, it seems to work better. Does that make sense ?

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: long shut down and restart the computer.

Hi F4E,

So, you've taken the plunge, aye?  Cool! 

How long does it take for your system to shut right down?

Never mind. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

I'm close, Krusty ,  but still on NIS !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: long shut down and restart the computer.

It is extremely slow at shutting down after installing. It didn't start until yesterday. Replicated on two PCs. Dell XPS desktop, Dell Alienware 18 laptop-both running Windows 7.

Kudos1 Stats

Re: long shut down and restart the computer.

It is extremely slow at shutting down after installing. It didn't start until yesterday. Replicated on two PCs. Dell XPS desktop, Dell Alienware 18 laptop-both running Windows 7.

Hi Jimbo,

I have notified Gayathri for you as well.

Cheers 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

" I see some processes being closed.

However, if I LOG OFF and then shut down, it seems to work better. Does that make sense ?"

Hi F4E,

Do you see processes or services??

I had this on one of my laptops, strangely the most CPU/RAM capable, but resolved this a long time ago... by disabling System Sounds, set to No Sounds option & also unchecked the Play Windows Startup sound option.

Since then, laptop shutdowns with no dimmed screen messages in 8-10 secs always, no matter what.

Cheers,

Kudos0

Re: long shut down and restart the computer.

Hi, Apostolos. I can't remember now. It may have been the Norton processes. I haven't had system sounds enabled, like for ever ! This was on the desktop, btw.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: long shut down and restart the computer.

Who will answer what the problem is a long restart the computer? And there are going to fix this fault? And when I fix it?

Kudos0

Re: long shut down and restart the computer.

I am curious myself if Symantec has made any progress on this yet? It is certainly pretty serious. I know me and a few others have submitted information to help find a fix.
Kudos0

Re: long shut down and restart the computer.

The logs I've uploaded did not reveal much of interest.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: long shut down and restart the computer.

Ok, NSwB installed on both desktop and laptop. First shut down time on desktop, 3 minutes. First shutdown on laptop, instantaneous. Go figure. Less files on laptop ?

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: long shut down and restart the computer.

G'day Krusty!

Just a thought or two...

You recently mentioned in another thread that you're noticing USB device disconnects/reconnects.  Does this happen to be occurring on the same system that's having the slow shutdown?  If so, have you tried stopping/disconnecting these "file mounted volume" devices, or better yet, (if possible) all connected USB devices to see if it has an effect on the slow shutdown issue?

I find myself wondering if this might be Norton trying to get a handle on the BadUSB issue...

Kind regards,

John

Kudos0

Re: long shut down and restart the computer.

If the uploaded logs did not provide much info, I've already posted in this thread a tutorial from sevenforums on how to gather logs.

It is not possible to continue to have NS on some systems when they take something between 3-10 minutes to shutdown, this must be resolved.

I do not believe it has something to do with desktops or laptops, or that it is an issue coming from overinstalls, in order to keep the local vault, because on one of my systems I've performed a clean installation of NS and the issue is there.

Cheers,

Kudos0

Re: long shut down and restart the computer.

I do not know if this will help but you could also temporarily try to set in registry:

HKEY_CURRENT_USER\Control Panel\Desktop] "AutoEndTasks" to a value of 1, (processes end automatically),and reboot.

Test and observe behavior, if no joy, set the value back to default & reboot once more.

Cheers,

Kudos0

Re: long shut down and restart the computer.

G'day Krusty!

Just a thought or two...

You recently mentioned in another thread that you're noticing USB device disconnects/reconnects.  Does this happen to be occurring on the same system that's having the slow shutdown?  If so, have you tried stopping/disconnecting these "file mounted volume" devices, or better yet, (if possible) all connected USB devices to see if it has an effect on the slow shutdown issue?

I find myself wondering if this might be Norton trying to get a handle on the BadUSB issue...

Kind regards,

John

G'day John,

Rather than high-jack this thread, I will answer you here instead.  I hope you don't mind.

A little bit of knowledge is... well a little bit of knowledge.

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