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Looking for assistance please!
I have Norton AntiVirus 360 (version 220.127.116.11) on a Vista platform. I use MS Windows Mail 2011 for emails installed on my PC. (Prior to Windows Mail 2011 I used Outlook which I am still able to access online but isn't ideal as my email storage folders are only 'complete' on my PC).
I am finding that I am getting time out messages when trying to update my email inbox such as "Your server has unexpectedly terminated the connection. Possible causes include server problems, network problems, or a long period of inactivity".
In addition when opening emails from my PC, the screen jumps from the email screen to my Internet supplier screen (Mozilla Firefox). I then have to go back to the email screen to view the email.
Also unable to move messages to the storage folders without them jumping back to the inbox.
I have changed the Server Timeout setting from 2 mins to 5 mins (longest time available) but it hasn't made any difference.
My incoming mail server is IMAP with the server settings: incoming: imap-mail.outlook.com and outgoing: smtp-mail.outlook.com
Server Ports: Outgoing mail 587 and incoming mail 993
I am not techie minded but wondered if it is the antivirus that is terminating the connection?
Can anyone advise me please and provide a solution!