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Kudos0

LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Dear Norton Team,

I recently Re-install Norton Internet Security 2015 ver 22.5.2.15, unfortunately when try to sign in Identity Safe, It's not working, it's like redundant process after verify with the correct no. through text massage, it's looping to Sign in again.

I'm using Mozilla Firefox ver.40.0.3, please advise me how solve it.

Tks & B/regards,

Labels: Windows 10

Replies

Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Also having the looping problem with 22.5.2.15 using norton security with windows 8.1
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Hello Staindred

Since you are using Windows 8.1, have you disabled Fast Startup? Having it disabled has helped solve many issues with Norton and other programs also. The fast startup also prevents some programs from starting up properly..

Please read this link for instructions.

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Hi @handjojo189 & @Staindred,

Sorry for the inconvenience. I've sent you a private message via the forum.  Please check it when you get a chance. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Hi floplot, thanks for the reply, fast startup had already been disabled prior to posting.
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

I think maybe I have found the problem, at least for me anyway, Boot Time Protection was set to aggressive instead of normal, switched to normal and now it runs fine for me.
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Hello Standred

That Boot Time Protection is an odd setting. Some users find having it set to aggressive fixes some problems and some users find that having it on Normal default fixes problems for them. It all depends on programs, and hardware and preferences I guess.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: LOOPING PROCESS TO SIGN IN NORTON IDENTITY SAFE

Hi guys! Try running live update first, then lower the UAC Settings under User Accounts, say yes or ok to confirm changes then restart the pc. Once you click ID Safe, it should take you straight to Vault log in. Hope this works for you!

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