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Kudos0

Lose access to WiFi printers after a period of time

I don't know if this is a Windows 10 issue or Norton Security Deluxe.  I have two wifi printers which I can access and use from either of my computers, both running Norton Internet Security Deluxe.  (My subscription comes up in 21 days, so an answer to this question will determine whether I renew or not.)  When I first start the computer or the printers, they are available to print on.  however, after some random amount of time, neither is available.  Sometimes it's one, sometimes it's both.  Given enough time, neither will be available (time is measured in hours, ueually less than 12.)  In order to print again, I have to repower the printer I want to use, which will put it back on the network and available.  Specifics:

Both computers:  Windows 10 Home (latest update, Ver 1607); Brother HL2270DW laser printer, Canon MG-3520 inkjet.  

Any pointers or suggestions would be helpful!  These all worked just fine until a few months ago, and now it has become a major hassle every time I need to print.  Soon I'll add a wifi document scanner, and if it has the same issues it is really going to be painful.  Thanks in advance.

       Duane

Replies

Kudos0

Re: Lose access to WiFi printers after a period of time

If the computer can see the printer when it is first turned on, it is doubtful that the Norton Firewall is the cause of the dropped connection, since the Firewall rules are applied at all times.  More likely, it is a router, printer, or even a computer issue - there are lots of possible causes for this and you will need to do some troubleshooting to narrow down the possibilities.  I would recommend checking the support pages of the printer manufacturer's website for information on how to resolve this.

Kudos0

Re: Lose access to WiFi printers after a period of time

OK, however since it's two different printers, and two different computers both showing the same problem, I don't think it's either of those.  The common points are Win 10, the router, and NIS.  Since I thought I'd get a quicker response from Norton than MS, I started here.  The router is a Technicolor brand provided by TImeWarner.  Guess I'll start there.  If only I knew what I was looking for!  Thanks for the info on Norton - I had noticed some info entries about being connected to an unsecured local network and that being shut off - but since I purged the lists recently I've lost those entries.  

Duane

Kudos0

Re: Lose access to WiFi printers after a period of time

I am guessing the router is somehow losing the connection.  I have experienced this as well.  Next time it happens try unplugging the router for a minute or so and then plug it back in.  If the printers go back online, it is a router issue.  Check the printer websites' support pages, searching for "printer offline."  The Norton History entries are almost certainly normal and unrelated.

Accepted Solution
Kudos0

Re: Lose access to WiFi printers after a period of time

Thanks - yes, unplugging the router will reconnect the printers because just powering off and on the printers will do that as well.  I'm going to mark this as "solved" because, at this point, it does not seem to be a Norton issue.  Remember, these all worked fine up until a few months ago when this problem started happening, which I initially figured was either a Windows 10 update, or a Norton update.  

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