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Kudos0

Loss of Norton Site Ratings on Google Chrome

Have lost the Norton site ratings when search on google chrome.  Norton tool bar and Norton identity safe are enabled on chrome.  Ratings only show in Norton safe search address bar, but I want them back when search on google chrome.

Replies

Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

Try disabling the Norton Toolbar, then restart the computer and then reset the Norton Toolbar.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

Hi,

Solution did not work.  I have tried disabling norton toolbar & identity safe on google chrome.  Site ratings came up for one search only.    I also tried disabling norton safe web in norton settings.  Both times after restart, could not get site ratings icon in google.

Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

This issue is supposed to be fixed in 22.7.1.

Norton 22.7.1 Product Update available now

Which Norton product and version of your Norton program are you using?

Windows 10 x64 1903
Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

Product Norton 360 Premier, 22.7.1.32

Last month I tried a live update and it did not work.   I did another live update a couple of days ago and it has worked, although when I do a search I have to refresh the page to get the site ratings icons to show on the first page of results, and any subsequent pages.

One curiosity I noticed is on my Norton desktop icon, under Identity - the Norton toolbar is the only one that does not underline the On.  I don't know if any significance.

Safe Web  On      Antiphising  On     ID Safe   On        Norton Toolbar (internet explorer)  On

Hopefully my problem is resolved.   Thanks for help.

Cheers, Dee

Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

My response just flew away! I have the same issue, no underline but on Chrome now and no tool bar. Chatted with Norton, suggested I reinstall Chrome, didn't work. I'll try to reinstall the Norton next. I had this fixed at one point and it disappeared again, trying to figure out what changed, don't know, but I can use any feedback available. I know where to go to check this, it just isn't there like it used to be and the "On" is not underlined and the choices are not what they were a month ago.

Thanks for any insight!

Lorraine

Kudos0

Re: Loss of Norton Site Ratings on Google Chrome

Hello Lorraine

Have you tried restarting your computer? If you are on Win 10, please try turning off Fast Startup. Another thing you can try is sign out from your Norton product, close the product, restart computer, open up product and sign back in.. I don't use Chrome, but I have found that the Annotations show up in Google after I hit Refresh of the page in Google. Google is always changing things, so maybe something broke.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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