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Kudos0

Lost And Confused

1. I am often unsure why a given web page is presented. For example, login to Lifelock and I quickly find that I get advertisements for PC repair products. What does that have to do with LifeLock?

2. For a few years, I have been subscribing to a product named 'LifeLock™ Ultimate Plus + Norton™ Security'. I can find no help on what that product actually is. But I do get shown pages having to do with other Norton products.

3. I tried to get help on what to do about a home title appearing and for which I have no knowledge. Found out that contact by email is not possible. Contact by phone doesn't work. And contact by chat is useless. The contact page keeps moving me in circles - and none of the pages of that circle are of any use.

4. The  page states 'identity thieves can apply for loans in your name. etc' even though I have freezes on all 3 credit files.

5. Overall, I find this product very confusing and find that I get lost easily. I wonder if I should even continue my subscription.

Replies

Kudos0

Re: Lost And Confused

BassinBobM:

1. I am often unsure why a given web page is presented. For example, login to Lifelock and I quickly find that I get advertisements for PC repair products. What does that have to do with LifeLock?

2. For a few years, I have been subscribing to a product named 'LifeLock™ Ultimate Plus + Norton™ Security'. I can find no help on what that product actually is. But I do get shown pages having to do with other Norton products.

3. I tried to get help on what to do about a home title appearing and for which I have no knowledge. Found out that contact by email is not possible. Contact by phone doesn't work. And contact by chat is useless. The contact page keeps moving me in circles - and none of the pages of that circle are of any use.

4. The  page states 'identity thieves can apply for loans in your name. etc' even though I have freezes on all 3 credit files.

5. Overall, I find this product very confusing and find that I get lost easily. I wonder if I should even continue my subscription.

Maybe you have subscription for stand-alone LifeLock Ultimate Plus https://lifelock.norton.com/products/lifelock-ultimate-plus with stand-alone Norton Security/360 OR you have subscription for Norton 360 with LifeLock Ultimate Plus https://us.norton.com/products/norton-360-lifelock-ultimate-plus

Note: your Norton 360 may be branded Norton Security

Regarding contacting Norton Support.  

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 


~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number


  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 


What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Kudos0

Re: Lost And Confused

LifeLock by Norton - Questions? 1-800-416-0599
LIFELOCK™ HOME TITLE PROTECT
https://www.lifelock.com/home-title-protect/

Introducing LifeLock Home Title Protect
https://www.nortonlifelock.com/blogs/feature-stories/lifelock-home-title-protect

Learn more about Home Title Notifications from LifeLock
https://support.norton.com/sp/en/us/lifelock-by-norton/current/solutions/v126241834

Learn what to do if your property is not listed in your LifeLock report
https://support.norton.com/sp/en/us/lifelock-by-norton/current/solutions/v137836131

Kudos0

Re: Lost And Confused

Further information as of 07/14/2023.

What took me down this rabbit hole is #5. There is a property listed on 'Home Title' which I do NOT own. I want to know about this. I do NOT own the property. I know nothing about it. It's not mine, nor has it ever been mine. Why is it listed on the 'Home Title' page? The support pages do not speak to this scenario.

1. On 07/14/2023, I updated the annual credit report. Now, the 'Credit Services' page lists no Credit Inquires even though I know a hard inquiry was made on 06/06/2023. 

2. On 07/14/2023, the 'Alerts & Notifications' page lists no alerts, even though I know there should be alerts about the new account I created on 06/06/2023.

3. On 07/14/2023, the 'Lock & Freeze' page correctly lists my TransUnion file as frozen. The 'Freezes' button takes me to a page which states 'Identity thieves can open credit cards and apply ...' even though I know that both the Equifax and Experian files are frozen/locked. 
   
4. When I press the 'Manage Freeze' for Experian button, I am taken to a page asking me to buy a Help Desk product. This makes no sense. Am I to believe that I must buy a Help Desk product to manage a freeze? The same page states that I must freeze/unfreeze Experian by mail request. This is definitely not correct. Experian allows users to freeze/unfreeze for free at their website.

5. On 07/14/2023, the 'Home Title' page lists a property which I do NOT own. I find no way to obtain details on this property. Must I open a fraud ticket? I see no way to do that.

6. On 07/14/2023, many of the pages have content which require a vertical scroll bar. But, there are no vertical scroll bars. Thus, I cannot see all the page has to offer. Pages: Dashboard, Credit Services, Lock & Freeze, Home Title, Monitored Info. This behavior is intermittent.

7. The integration between LifeLock and Norton is poorly designed. For example, logging into 'norton.com' shows a page listing 'My Subscriptions', 'Accounts Settings', etc with no way to navigate to LifeLock. I must use 'memberportal.lifelock.com' which then redirects me to 'my.norton.com'. 

8. On 07/14/2023, I received a text message stating 
      'LifeLock by Norton Alert: You have a new alert that needs your immediate attention. Please norton.com/alerts'
The 'Alerts' page of the web app states that I should place a lock on my credit file. I have all 3 files locked/frozen. See #3 above. This alert was expected, since I recently opened a new credit card account. Interesting that I received the same alert from Discover Identity Theft Protection 2 hours earlier.
 

Kudos0

Re: Lost And Confused

 BassinBobM:
The support pages do not speak to this scenario.

Sorry, I have no experience with LifeLock by Norton. 


I imagine LifeLock by Norton users call number/s listed on LifeLock by Norton contact page.

1-800-416-0599
1-800-543-3562

Member Services and Support
Visit the secure LifeLock member portal or My Norton for self-service options and quick answers to most questions.

https://www.lifelock.com/about/contact


LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for LifeLock - 800-745-6061


BassinBobM:
6. On 07/14/2023, many of the pages have content which require a vertical scroll bar. But, there are no vertical scroll bars.

Maybe, try changing page zoom minus/plus?  


Credit Freezes and Fraud Alerts
Equifax/Experian/TransUnion/Innovis/ChexSystems/NCTUE

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