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Kudos0

Lost Children

Some how Norton Family has totally lost 2 of my children I had setup.

Has anyone else had this issue?  I am due to renew my Premiere, and I refuse to do so if its going to just lose half my settings randomly!

Replies

Kudos0

Re: Lost Children

Hi mangus580,

Can you please let us know when these two profiles disappeared?  Do you happen to know when, like a few days ago, weeks ago?

Have you tried to add them back?

Thanks

Katie

Thanks Katie
Kudos0

Re: Lost Children

I would say some time within the last month.

i have not tried to add them back yet, as I dont want to possibly overwrite something.  I am not sure why they are gone...  

Its very frustrating.  I know the last time I had logged in, they were there - this time, they are gone.

Kudos0

Re: Lost Children

Looking through my email - I have a notice for one, 3 days ago; and the other 5 days ago; attempting to visit something that is blocked.

I will grab one of their devices, and try visiting something, and see if they are still protected - and just not showing in my parental admin.

Kudos0

Re: Lost Children

I did log in to one of the problem computers last night, it appears that NF is still blocking things properly - they are just not showing up in my account.

Kudos0

Re: Lost Children

Hi mangus580,

Can you please let me know the missing children's profile names and your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner and we will check to see if these profiles are still under your Norton Family account or not.

Thanks

Katie

Thanks Katie

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