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Kudos0

Lost Family Members on Online Account

I set up an online account with all of my family members and two computers  months ago.  I invited my wife and we were both able to sucessfully view activity for the past 6+ months.

I logged into my account today and it still exists but all of my family members and entire setup were gone.  My wife went into her account and all users/computers were still in place and monitoring was still working.  She tried to invite me to the account but it said I was already invited to the acoount.

How do I get my setup back?

Replies

Kudos0

Re: Lost Family Members on Online Account

I set up an online account with all of my family members and two computers  months ago.  I invited my wife and we were both able to sucessfully view activity for the past 6+ months.

I logged into my account today and it still exists but all of my family members and entire setup were gone.  My wife went into her account and all users/computers were still in place and monitoring was still working.  She tried to invite me to the account but it said I was already invited to the acoount.

How do I get my setup back?

Kudos0

Re: Lost Family Members on Online Account

Hi alopreiato,

Are you able to log onto your Norton account (using the same email address and password you use for Onlinefamly.norton.com) on this page ttps://www.mynortonaccount.com/amsweb/default.do ?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Lost Family Members on Online Account

Yes, I can log into my Norton account with the same email and password.  However I don't see OnlineFamily in the list of products.
Kudos0

Re: Lost Family Members on Online Account

Hi alopreiato,

Please send me a private message or an email with your OnlineFamily.Norton account login information.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038.

Thanks,

Katie
Thanks Katie

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