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Kudos0

Lost mode

Hi my sons oneplus 3t phone was stolen and he has fingerprint for the lock screen

I have activated the Lock, lost, locate and scream mode

do I need to keep the browser window open or can I just check back every so often until Norton finds the phone?

Thanks

Replies

Kudos0

Re: Lost mode

The device should be located when it is turned on and online. You do not need to keep the browser window open. You will see a list of the last locations below the map in the Locate section. You can tell from the dates of the locate if it is the locate you are waiting for.

Things happen. Export/Backup your Identity Safe data.