Lost password for Password Vault
Posted: 30-Mar-2022 | 12:01PM · 5 Replies · Permalink
PIN stopped working after 1 year for some unknown reason. The password I remember is not working now. Help!
The call center in India, or wherever it is, told me that I'm out of luck if I cant come up with the password-that I'll have to wipe the vault and start over.
Is there any other way I can prove my identity, get a new password, and save my vault?
Re: Lost password for Password Vault
Posted: 09-Apr-2022 | 1:53AM · Permalink
Do you know your vault password?
Do you see 'Open vault'?
Do you see 'Sign out'?
Note: Please reinstall Norton Password Manager extension.
Note: Please try vault password with VPN off.
Note: Please try vault password from another browser.
Note: Please try vault password from another device.
Note: Please try vault password from Norton Password Manager website.
Norton Password Manager.
To use Password Manager, you will need to create a vault. The vault requires its own password. We do not store or keep your vault password so if you lose your vault password, we cannot recover it for you. It is your sole responsibility to remember and keep your vault password. You may then use your vault to store your logins, passwords and login URL’s for other sites you access and use.
https://www.nortonlifelock.com/us/en/legal/license-services-agreement/#password(link is external)
Note: If you previously set up Mobile Unlock feature for your vault...you may be able to use that to unlock your vault.
Note: When you delete a vault, all data stored in the vault is permanently removed.
If you want to delete your vault. Please try "fake different password 3 times".
for example: 123 + Enter, 456 + Enter, 789 + Enter
Note: When you delete a vault, all of the Password Manager data that are stored in the vault is permanently removed. If you think that you may use your vault data at a later time, do not delete your vault.