• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

lost product key

I needed a way to get the product key. my mother bought security 10-device and it's installed on one XP laptop, but not the other computers. This used to be in

XP as a supported OS has been dropped from Norton. we try to keep our old boxes alive as long as possible because computers are expensive for (seemingly) anything worth having (quality of parts, speed, etc).

N360 is listed as a subscription renewal. is this indeed true or is this an erroneous entry?

--------------------------------------------- i7-3970x 64GiB 2x4TB, 1x2TB, 1x256GiB SSD ASUS P9X79 Deluxe win7 ult 64 sp1 retail -|- Dell Dimension B110 Celeron XP Pro 32-bit 1x250GB ---------------------------------------------
Labels: Activation

Replies

Kudos0

Re: lost product key

I needed a way to get the product key. my mother bought security 10-device and it's installed on one XP laptop, but not the other computers. This used to be in [ ... ] help, get product info, and there is an article, but it seems to only cover 1 product (not including N360 or security.

--------------------------------------------- i7-3970x 64GiB 2x4TB, 1x2TB, 1x256GiB SSD ASUS P9X79 Deluxe win7 ult 64 sp1 retail -|- Dell Dimension B110 Celeron XP Pro 32-bit 1x250GB ---------------------------------------------
Kudos0

Re: lost product key

You can search for a file called key.txt on the computer it was installed on which contains the key or you can get in touch with Norton OnLine Support and they should be able to tell you once they find your mother's account -- but she may have to ask from the computer she installed it on if that is what happened.

To contact customer support Click on this link https://www.norton.com/chat and work on from there.

Please let us know how you get on ....

Hugh
Kudos0

Re: lost product key

If you can get into the Norton Account that the product was registered to, you can get the product key from the Services tab. Log into   https://manage.norton.com

Choose the current subscription, and you will see the product key listed.

FYI

It would have been a product serial number, not the product key you found in the Support - About link in the product.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.