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Kudos0

lost vault password

Hi

Lost vault password, how to regain it please

Labels: password

Replies

Kudos0

Re: lost vault password

A little more information may help.

What device are you using? 

What error message do you see when you try to enter your password?

Have you restarted your device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: lost vault password

Hi

Thankyou for your reply.

The message is simply that I have entered the wrong password. No provision to get a new one. No issues with logging on to other Norton sites

Kudos0

Re: lost vault password

If you are sure you are entering the correct password, it may be some temporary server issue. Try again later.

What device are you using? 

Can you log into your vault at   https://identitysafe.norton.com

Are you sure it is not the Norton Account password that is being asked for? Occasionally your Norton Account login expires and you have to sign there before getting to enter your vault password.

Things happen. Export/Backup your Norton Password Manager data.

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