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Kudos1 Stats

Mac OS Sierra Support

Hi, Is Norton going to release a patch or a new version of Norton for Mac. When Mac OS Sierra comes out the final version. Last year Norton did a patch for el captain and it worked just fine for my Mac systems. Thanks

Replies

Kudos1 Stats

Re: Mac OS Sierra Support

Hello @ryan816,

Thank you very much for keeping track of our updates and using Norton product.

We'll post an announcement to our Product Update Announcements blog when the macOS Sierra compatible version of Norton is ready and available.

Stay tuned!

Thanks

Rajesh

Kudos0

Re: Mac OS Sierra Support

What should we do if we are running the BETA version of Sierra? It says my Norton AV is not compatible.

Kudos0

Re: Mac OS Sierra Support

Works with GM release.

Open package and run application from /Contents/MacOS

Kudos1 Stats

Re: Mac OS Sierra Support

Hello @TGoose74, @TGNL,

As mentioned above, We'll post an announcement to our Product Update Announcements blog when the macOS Sierra compatible version of Norton is ready and available.

Thanks

Rajesh

Kudos0

Re: Mac OS Sierra Support

Not sure how to do that.....sorry!

Kudos0

Re: Mac OS Sierra Support

Hi,

So does Norton for mac v7.1.1 work with Mac OS Serra or is Norton going to release a software patch via live update before 9/20/16??

Thanks

Kudos0

Re: Mac OS Sierra Support

Was able to install in Sierra GM running without problem, but I don't want to break EULA or install in user mode.

Have severa install logs, did not see any large errors though.

Below is terminal output:

ZZZ:~ XXX$ /Install\ Norton\ Security.localized/Install\ Norton\ Security.app/Contents/MacOS/Install\ Norton\ Security ; exit;
2016-09-09 16:19:47.973 Install Norton Security[2560:124835] Could not initialize SymQual (Not configured with crash reporting)
2016-09-09 16:19:48.030 Install Norton Security[2560:124835] Unknown class InstallBrowserExtensionsViewController in Interface Builder file at path /Volumes/Kingston/Downloads/Install Norton Security.localized/Install Norton Security.app/Contents/Resources/sv.lproj/NIS-ProductPlugin.nib.
2016-09-09 16:19:48.043 Install Norton Security[2560:124835] Failed to connect (productCenterView) outlet from (NISProductPlugin) to (NSView): missing setter or instance variable
2016-09-09 16:19:48.043 Install Norton Security[2560:124835] Failed to connect (progressBar) outlet from (NSViewController) to (NortonUIProgressIndicator): missing setter or instance variable
2016-09-09 16:19:48.043 Install Norton Security[2560:124835] Failed to connect (progressLabel) outlet from (NSViewController) to (NortonUITextField): missing setter or instance variable
Sep  9 16:19:48  Install Norton Security[2560] <Notice>: Path to Manifest:/Volumes/Kingston/Downloads/Install Norton Security.localized/.fsd/fsdmanifest.js
Sep  9 16:19:48  Install Norton Security[2560] <Notice>: Path to Manifest-Sig:/Volumes/Kingston/Downloads/Install Norton Security.localized/.fsd/fsdmanifest-sig.txt
2016-09-09 16:19:48.576 Install Norton Security[2560:124835] Unknown class InstallBrowserExtensionsViewController in Interface Builder file at path /Volumes/Kingston/Downloads/Install Norton Security.localized/Install Norton Security.app/Contents/Resources/sv.lproj/NIS-ProductPlugin.nib.
Sep  9 16:20:58  Install Norton Security[2560] <Notice>: Total number of jobs to download 3
Sep  9 16:21:16  Install Norton Security[2560] <Notice>: Remaining downloads:2
Sep  9 16:21:17  Install Norton Security[2560] <Notice>: Remaining downloads:1
Sep  9 16:21:18  Install Norton Security[2560] <Notice>: Sent OLP ping request for URL: http://lcdls.symantec.com/836328/B348WtMFTW/28GPDQMX/cKTSzAAAVECD2W3A/8
Sep  9 16:21:27  Install Norton Security[2560] <Notice>: All jobs downloaded
Sep  9 16:21:34  Install Norton Security[2560] <Notice>: Sent OLP ping request for URL: http://lcdls.symantec.com/836328/BXfG860PA8/7J6ZRsL2/cKTSzAAAVECD2W3A/64
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Sep  9 16:22:03  Install Norton Security[2560] <Notice>: A package installation is complete..there are still remaining 2 packages
Sep  9 16:22:06  Install Norton Security[2560] <Notice>: A package installation is complete..there are still remaining 1 packages
Sep  9 16:22:09  Install Norton Security[2560] <Notice>: XPC connection invalid, releasing.
Sep  9 16:22:09  Install Norton Security[2560] <Notice>: Error occurred while closing the client connection
logout
Saving session...
...saving history...
Kudos0

Re: Mac OS Sierra Support

Hopefully we hear something today!!

Kudos0

Re: Mac OS Sierra Support

Hello @TGoose74,

Thanks for your contact with Symantec.

Apple release of Sierra is on 9/20. We'll post an announcement to our Product Update Announcements blog when the macOS Sierra compatible version of Norton is ready and available.

Thanks

Rajesh

Kudos0

Re: Mac OS Sierra Support

Hi

So I due not understand I norton for mac V7.1.1 will it work with mac os Sierra or is norton going to release a patch on 9/19 or sooner.

Thanks

Kudos0

Re: Mac OS Sierra Support

Hi

24 hours until Mac OS Serria and no patch or update for Norton for Mac 7.1.1  How will it work with the new Mac OS?

Thanks

Kudos0

Re: Mac OS Sierra Support

Dear @ryan816,

Thanks much for your patience and support !

As mentioned above, we would post an announcement to our Product Update Announcements blog when the macOS Sierra compatible version of Norton is ready and available.

Thanks

Rajesh

Kudos2 Stats

Re: Mac OS Sierra Support

Hi,

Just to let people know there is a software update for Norton for Mac.  My Mac systems now says Norton for Mac v7.2.  I think that this software update is for Mac OS Serria.

Thanks.

Kudos0

Re: Mac OS Sierra Support

Good job, Symantec! macOS Sierra is out, since more than a week for developers. And still no announcement from your side.

https://community.norton.com/blogs/product-update-announcements

A realy serious protection. I feel a litte left alone! Time to look around for other supplieres.

Kudos0

Re: Mac OS Sierra Support

Dear @MichiBoa,

Thanks for using Norton product.

We have indeed provided Day Zero support to all our supported products (7.x, 6.x and 5.x).

We have indeed made the announcement and is in the blog you mentioned under the section Norton Product Update for Mac Sierra (OS X 10.12) for Compatibility. The direct link is https://community.norton.com/en/blogs/product-update-announcements/norto....

Thanks

Rajesh

Kudos0

Re: Mac OS Sierra Support

@Rajesh_Sankaran

Folks on the Comcast forum are asking about an update to the Comcast Version compatible with Sierra - apparently the installer from Comcast has not been updated - any info would be greatly appreciated.

Kudos0

Re: Mac OS Sierra Support

@Rajesh_Sankaran

Did you miss my last question about Comcast users?

Kudos0

Re: Mac OS Sierra Support

Ok, so how do you install the patch since LiveUpdate doesn't run under Sierra?! I was a Beta user of Sierra, hence upgraded before the Norton patch was available....

Honestly, Norton, time to shape up and support your customers...

Kudos0

Re: Mac OS Sierra Support

@yank Comcast installers should be available soon.  I'm following up to see if I can get an exact timeframe.

Kudos0

Re: Mac OS Sierra Support

@John_Meehan

Thanks for the response, I just spotted it as I did not get an email notification of your last post.

Kudos0

Re: Mac OS Sierra Support

Installation app still not working on Sierra.

Kudos0

Re: Mac OS Sierra Support

Have to take away norton on imac 2014 running sierra. The Cpu was over 600 % today on something called symquald.

Kudos0

Re: Mac OS Sierra Support

Here's the direct link for NIS latest version working on Sierra :)

Download the installer directly

Kudos0

Re: Mac OS Sierra Support

Any documented photographic proof or evidence on you success?

Kudos0

Re: Mac OS Sierra Support

Yes, I did a new reinstall on a Macbook Pro Retina 10.12.1 , and can confirm it works properly :)

Kudos0

Re: Mac OS Sierra Support

Anyone did a new install of Norton on newly bought Mac with Sierra?

Kudos0

Re: Mac OS Sierra Support

I'd also like to know what's going on with symquald. Today It was hammering my CPU (late 2013 iMac) until I force quit it via Activity Monitor.  Eventually turned back on by itself, but is only using 1-3% of CPU.  I had to get Norton support to log in today and manually delete the virus definitions file because it was failing to update itself.  Something odd's going on.

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