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Kudos0

Mac OSX 10.8.4 NOF fails to start after reboot

Hi,

I really want to make this work and have had problems with 1 of my 2 macbooks. I just recently did a fresh wipe and reinstall of OSX 10.8.4, and new download and install of NOF. It installs fine. I'm able to add my children to the list. After the installer requests a reboot, I do that. Everything loads ok the first time, I log into each child's profile and make sure that it says it is being monitored.

The problem is any subsequent reboot after this and the Norton Family disappears from the Norton QuickMenu, leaving only the LiveUpdate option. Now none of my children are being monitored.

Below is my error log. Can someone please help?

-Andy

File Attachment: 

Replies

Kudos0

Re: Mac OSX 10.8.4 NOF fails to start after reboot

Hi,

I really want to make this work and have had problems with 1 of my 2 macbooks. I just recently did a fresh wipe and reinstall of OSX 10.8.4, and new download and install of NOF. It installs fine. I'm able to add my children to the list. After the installer requests a reboot, I do that. Everything loads ok the first time, I log into each child's profile and make sure that it says it is being monitored.

The problem is any subsequent reboot after this and the Norton Family disappears from the Norton QuickMenu, leaving only the LiveUpdate option. Now none of my children are being monitored.

Below is my error log. Can someone please help?

-Andy

Kudos0

Re: Mac OSX 10.8.4 NOF fails to start after reboot

Hi andylesabrown,

Can you please let us know what version of Norton Family is running on the Mac?

I'll send the file to the team for further investigation.

Thanks,

Katie

Thanks Katie

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