Kudos0

MacBookPro running VERY slow after install of NIS 4.0

Posted: 18-Jan-2010 | 8:13PM · 5 Replies ·

Hi,

New to NIS 4.0 for MAC but running NIS 2010 on 6pcs. After installing on my MBP running most updated version of OSX 10.6.x, I am unable to anything. MBP takes forever to boot, and I am seeing the spinning color wheel constantly. I was fine prior to installing NIS 4.0.  I had issues with LiveUpdate, but was able to get that going after reading the community threads.

Entourage, Word, and other MS programs are not opening either, since install of NIS. I keep getting error messages saying that the programs can't open.

I can't even open terminal to perform a TOP command and see what is going on.

I can't provide version numbers at this time because the system is so unresponsive. But I am running the latest Snow Leopard GA release and the latest NIS 4.0 (with AV, Confidential, and FW) with latest updates as of 1/18/10 @ 11:00pm Eastern.

Any suggestions?

Thanks,

Shawn

Replies

Kudos0

Re: MacBookPro running VERY slow after install of NIS 4.0

Posted: 19-Jan-2010 | 4:31AM · Permalink

Update: running Mac OS X 10.6.2.

NAV 11.1.1.(2)

Norton Confidential 1.3 (44)

Norton Firewall 4.1.0 (33)

I did turn off application blocking, and still can't access entourage, word, excel, or any other part of the MS Office 2008 suite for Mac.

I get the following error message: Microsoft Entourage quite unexpectedly. I was never getting this prior to installing NIS last night. Here are the details of the error:

Process:         Microsoft Entourage [2060]
Path:            /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier:      com.microsoft.Entourage
Version:         ??? (???)
Build Info:      Unknown-91001~0
Code Type:       X86 (Native)
Parent Process:  launchd [174]

Date/Time:       2010-01-19 07:32:24.078 -0500
OS Version:      Mac OS X 10.6.2 (10C540)
Report Version:  6

Interval Since Last Report:          4147628 sec
Crashes Since Last Report:           33
Per-App Crashes Since Last Report:   9
Anonymous UUID:                      EA8BB2F2-C36B-43C2-94E3-872241EAEC05

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/Netlib.framework/Versions/12/Netlib
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Reason: no suitable image found.  Did find:
    /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib: stat() failed with errno=5
    /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib: stat() failed with errno=5

Model: MacBookPro1,2, BootROM MBP12.0061.B03, 2 processors, Intel Core Duo, 2.16 GHz, 2 GB, SMC 1.5f10
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.0.19.8
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9A300, 465.76 GB
Parallel ATA Device: MATSHITADVD-R   UJ-846
USB Device: USB 2.0 Hub [MTT], 0x050d  (Belkin Corporation), 0x0017, 0xfd100000
USB Device: USB to Serial-ATA bridge, 0x04fc  (SUNPLUS TECHNOLOGY CO., LTD.), 0x0c25, 0xfd160000
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0217, 0x1d200000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8240, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x7d100000



Shawn

Kudos0

Re: MacBookPro running VERY slow after install of NIS 4.0

Posted: 19-Jan-2010 | 8:57PM · Permalink

I haven't gotten any responses to my issue. So, I am updating again. It seems like I am okay on the performance front now. My biggest issue now is none of my Microsoft Office apps work at all. I get the same error message as described in the previous post. I can't even get the MS Uninstaller to work properly.

I am uninstalling Norton IS 4.0 until I can get some help with this.

SWH

Kudos0

Re: MacBookPro running VERY slow after install of NIS 4.0

Posted: 20-Jan-2010 | 9:51AM · Permalink

hi threre-

can you email me at mike_romo@symantec.com? There's no reason why our products would prohibit launching your applications, so I'd like to work wtih you to figure out what's up with your system.

thanks,

mike

Kudos0

Re: MacBookPro running VERY slow after install of NIS 4.0

Posted: 20-Jan-2010 | 12:49PM · Permalink

According to the crash log you posted:

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/Netlib.framework/Versions/12/Netlib
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Reason: no suitable image found.  Did find:
    /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib: stat() failed with errno=5
    /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib: stat() failed with errno=5

Entourage can't launch because a DLL (framework) that it requires cannot be loaded. The errno=5 means "EIO" which basically could mean anything—the DLL is corrupted, or it can't be found. I don't really see how our software could have done that since we don't write files on disk. More than likely it's just some cosmic coincidence. If you uninstalled NIS and the problem still occurs, than more than likely Microsoft Office became corrupted somehow (it's happened to me before, when the Microsoft Updater crashed mid-way through updating).

Try deleting your Microsoft 2008 folder and re-installing Office. If that doesn't help you might want to have your hard drive checked using Disk Utility, since EIO possibly means the drive is corrupted.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: MacBookPro running VERY slow after install of NIS 4.0

Posted: 20-Jan-2010 | 2:40PM · Permalink

Well, after uninstalling NIS 4.0, I rebooted, and now I get a grey screen on boot.  When booting with the CMD +SHIFT+D option, i see "still waiting for root device, which tells me my HD is gone!

Cosmic coincidence, I don't know. The only thing I have added to my set up in the last 6 months is NIS.  Very weird. I will try to restore from a month old backup and see what I get.

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