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This machine is part of a different Norton Family account
Happy New Year!
Unfortunately not off to a great start for my Norton Family account.
One child mysteriously disappeared from our list of NF children and, after failing to get our two laptops to recognize his user account (Win 7, 64 bit), I uninstalled NF and re-installed on each laptop.
However, NF will not allow me to add either of my two laptops as a device, telling me that 'This machine is part of a different NF account.'
As with others who have posted about this error message, I only have one NF account (so the error message makes no sense). Sadly, the solutions that seem to have worked for others here have not worked for me.
Any suggestions would be gratefully received.