• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Major security gap in Norton has been announced

I have received news that there is a major security gap in Norton and have been advised to download immediately latest updates.  Has anyone else heard this and will Norton advise us?

Mary Dudley Seaver

Replies

Kudos2 Stats

Re: Major security gap in Norton has been announced

Please see the following:

https://community.norton.com/en/comment/7007701#comment-7007701

The fix was pushed out through LiveUpdate several days ago, so you are probably already patched.

Kudos0

Re: Major security gap in Norton has been announced

I have received news that there is a major security gap in Norton and have been advised to download immediately latest updates

Always be careful about "news" of that kind because not all of it is correct and some website scammers use statements like that to fool you into giving them access to your computer and your "valuables" ....

Don't let anyone "fix" your computer on line ..... apart from the Norton OnLine Support that is available via this link:

To contact customer support Click on this linkL https://www.norton.com/chat and work on from there. You can get a choice of via your computer keyboard -- usually quicker and more understandable -- or phone.

I'm not saying that Norton has had important updates recently and will have from time to time -- just to be sure where you go for advice .... like here is a good place to start!

Hugh
Kudos0

Re: Major security gap in Norton has been announced

I thank you for your good caurtionary advice.  The source of the warning was contained in the monthly news E-mail from PC Pitstops - they collected news on security and computers for reference opurposes and are not asking for return action.  I shall try to attach the News E-mail and you could then assess the situation

With best wishes

Mary Dudley Seaver 

Kudos0

Re: Major security gap in Norton has been announced

I have attached (I hope) relevant file

MDS

File Attachment: 
Kudos0

Re: Major security gap in Norton has been announced

When it comes to accurate information you can't rely on the Chat support or the telephone support.  See the thread at https://community.norton.com/en/forums/symantec-security-advisory-and-nis which discusses how these support venues were either ignorant or completely wrong in their advisement.

Kudos0

Re: Major security gap in Norton has been announced

Hi RLWA32,

I understand where you are coming from - however (and I am not sticking up for anyone), you have to remember the initial contacts that most users face thru chat or telephone support are not as tech savvy as even you may be as a user, nor of the same technical knowledge as a technician you may come in contact with later in your pursuit of an answer.  It's like anything else (including what we do on the forums - start simple and go more complicated) as we never know the tech level of the users we are dealing with.

There are new situations occurring on a daily (if not more often basis) and the initial contacts in support may not be totally up to date - as you will find us Guru's and even some Norton employees are not up to the minute wise.  That is one reason why this forum is so helpful - new situations occur and the forum can react, while lesser tech savvy support personnel have not been informed of the latest up t date information.  Not cool - but something  have to live with - I mean who knows why they were hired - because they could speak understand able English, or they could handle a chat/telephone situations?

OK I have gone off subject a bit, but I hope you understand that slamming chat/support is not correcting the user's problems. I hope you do find that this forum and those who use it do in fact help.

Kudos0

Re: Major security gap in Norton has been announced

Thanks for the background, Theodora. Others have commented on it already so I'll leave it since I don't know what Symantec have done since then if the article is technically correct.

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.