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Kudos0

Major Software Issue with Family

Please note that the browser extensions that Family relies on to filter content can be easily disabled by your kids. This disables the filtering software.  I have contacted Norton for the past week and would like everyone to contact them regarding this software flaw.  This is a major issue which must be addressed ASAP!

Thanks

Replies

Kudos1 Stats

Re: Major Software Issue with Family

I have sent you a forum PM. Please check your Inbox at the top right of the forum pages.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Major Software Issue with Family

Hi xyzbytes

Browser extensions are controlled by browsers and it is a browser feature to allow users(child) to enable/disable extensions.  However Norton Family will send you an email notification when browser extensions are disabled.

Norton Family is designed to monitor the child activities while encouraging the parent child communication. When any notifications are received, we recommend parents to have a chat with their children to understand the need for disabling Norton Family browser extension and advice them not to do so in future.

Kudos0

Re: Major Software Issue with Family

Of course, but kids will be kids.  A core filtering software function should not be easily bypassed by a child or controlled by the browser.  The software should be client based and not a browser extension.  This could also be affected by browser updates as well.    

I'm hoping that the patch is pushed out very soon.

Thanks

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